SUMMARY

• For over 20 years I have supervised, counseled, and mentored individuals counterparts while successfully achieving positions of higher responsibility through his hard work and determination to always complete a task with the highest standards of quality and efficiency.

PROFESSIONAL EXPERIENCE

Senior Computer Analyst

Confidential

Responsibilities:

• Configured and maintained client systems, operating systems, hardware, and applicable software and user accounts (domain and email) on both Non• classified Internet Protocol Network (NIPRNET) and SIPRNET (SIPRNET)
• Assisted Help Desk personnel in troubleshooting operating systems, Active Directory (AD), and user accounts
• Break/fix support of Dell and Lenovo workstation; Lexmark and HP MFP printers
• Advised technicians on computer hardware and communication protocols
• Performed end to end troubleshooting using signal flow and network diagrams for fault detection, isolation, and correction of hardware systems and individual components or cable infrastructure

Network Administrator

Confidential

Responsibilities:

• Provided technical and operational support for the operation and administration of network infrastructure, switches, routers, sniffers and supporting hardware, file, applications, communication, web, email, financial, domain and CD servers, databases and cable infrastructure
• Implemented network modifications and administration to include additions, changes, deletions, and configuration of network resources based on IA policies, and procedures
• Configuration Management (CM), email and user account administration, IA, user training, administering AD environment, network backups
• Monitored, troubleshot and resolved problems associated with AD User and Organizational Unit (OU) containers, AD Security Groups

Network Manager

Confidential

Responsibilities:

• Designed, tested, installed, configured, maintained, optimized, and upgraded various aspects of NATO Afghanistan NIPR and SIPR enterprise data networks
• Developed and conducted technical training programs for skill enhancement and team cross training of all systems operators and administrators
• Provided command element with the rapid network set up and troubleshooting during exercises and tactical operations

Sr. Computer System Analyst

Confidential

Responsibilities:

• Provided management guidance on operation and maintenance of NIPRNET and SIPRNET
• Performed assessments to optimize network performance and improve productivity
• Studied bandwidth, error logging, file sharing, account activity, and hardware failure rates to identify points of failure and negative trends, and provided management with plans of remediation
• Advised administrators on network protocols, security, and best fit hardware and software; provided over - the-shoulder support and guidance during daily operations, training exercises, and system upgrades

Network Engineer

Confidential

Responsibilities:

• Maintained and upgraded various aspects of Wide Area Networks (WAN), Local Area Networks (LAN) and Metropolitan Area Networks (MAN): Installed, configured, and upgraded servers, hubs, bridges, switches, routers, and encryption devices, and software, both enterprise and desktop, and leased circuits and extranets
• Analyzed and defined network requirements for architecture, infrastructure, and integration; analyzed network workload; monitored capacity and performance; diagnosed and resolved network problems; developing network backup and recovery procedures; and applying and ensuring rigorous application of IA policies and procedures in the delivery of network services
• Installed and maintained client and server operating systems (OS), business tools, user accounts, both domain and email, Dynamic Host Configuration Protocol (DHCP), Windows Internet Name Service (WINS), Domain Name Service (DNS), Systems Update Server (SUS), and Antivirus servers.

Systems Administrator

Confidential

Responsibilities:

• Supported for network services and support (software, hardware, training, and system) Installs, configures and maintains the local tactical networks: NIPRNET and SIPRNET
• Monitored system performance during operations, and took corrective action as required
• Setup and maintenance of client systems (Operating systems and applicable software)and user accounts (domain and email), the initial set up and maintenance of up Windows 2003 servers including Exchange mail, Dynamic Host Configuration Protocol (DHCP), Windows Internet Name Service (WINS), Domain Name Service (DNS), Systems Update Server (SUS), and Symantec Antivirus servers.
• Night Shift Lead managed a team of five civilian and three Army personnel in support of Camp Victory network
• Established a trouble ticketing system, created system baseline procedure to ensure all work was performed in a timely manner and consistency of systems configuration was maintained. Ensured all systems were compliant with the latest Information Assurance and Vulnerability Assessment (IAVA) requirements using manual and automated (SUS Server) updates.
• Hardware break/fix support included troubleshooting and replacing faulty hardware. Software support included the isolation and repair of missing or corrupted hardware drivers and system files, deleting and reloading faulty applications such as Microsoft Office suite, as well as specialized DOS applications and email client configurations
• Server administration of a Dell Raid System running Windows 2003/2000 operating system this included creating, organizing and supporting AD and Exchange Server 5.5 • 2003, which included OU and account setup, password reset, unlock account
• Created and maintained Active Directory print server and devices.
• Backup and restoration of data using Veritas Backup software
• Monitored and remotely troubleshoot network devices, this including deploying service patches and Applications
• Installed, configured and maintained all routers and switches that interface on the network. (i.e. Cisco Routers and Switches) to include the set up and configuration of the Virtual LANs (VLANs) of these networks