Lead Integration Engineer Resume

SUMMARY

High - performing, technically savvy leader with 20 years of progressive responsibility and experience in Information Technology Operations, System Administration and Technical Support Leadership in diverse environments seeking IT Manager position.
Established standards and processes for IT End User Computing support for Confidential High School District, IT operating processes for Target Stores and facilitated the Print and File Share Infrastructure goals and processes for Confidential .
Managing a technically diverse IT staff with consistent, reliable service levels, performance improvements and goal achievement. Excellent communication and diagnostic skills, establishing a reputation for productivity, decisiveness, innovation, complex problem resolution and professionalism.
Implementation of innovative, creative cost saving services and technologies in all roles, reducing operational costs, improving service performance and customer satisfaction.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Lead Integration Engineer

Confidential

Responsibilities:

Reduced Security Vulnerabilities on File Share Servers by 750,000 instances in 6 months.
Implemented Pull Printing solution to reduce waste, cost and environmental impact.
Defined alternative printing selection system along with the drafting and implementation of printing standards.
Lead and participate in technical discussions with technology staff, offshore resources to meet service goals. Management of Offshore and Onshore technical resources.

Sr. System Engineer (IT Manager)

Confidential

Responsibilities:

Distribution Desktop Service leader/expert regarding sharing, printing and server logistics. Oversee department meetings with executive staff, leads and managers to ensure continuity of information systems support and goal attainment.
Create financial forecasts, outline expenditures and modify budget when necessary.
Assess new innovative technologies, mission critical systems, security, communications and business continuity. Leads and partners with IT management and other IT functions in the design and implementation of processes which enhance operational efficiencies and stability.
Leads IT operations teams in the daily operations of technical systems that align with the company s strategic priorities.

System Engineer

Confidential

Responsibilities:

Standardized IT services provided across 17 sites to include software, hardware, file servers, print servers and delivery methods, resulting in improvement in user experience and customer satisfaction.
POC/SME for Desktop and Server hardware, software services and project management. System and Windows Administrator responsible for all Servers, Desktops, Mobile Devices, Patching, Updates and Virtual systems.
Managed performance of help desk service and support to clients. Ensured quality and performance expectations are met. Provide training for staff, technicians and stakeholders to encourage improvement and resolution of technology problems.
Designed, implemented and maintained Active Directory domain and systems along with servers, hardware, software and technology solutions under business objectives.