Technical Specialist Resume

SUMMARY

8 years 3 months of industry experience in software development and production support.
3 years in development team and 5 years 3 months in Production/L3 support team
Excellent knowledge of C++ Programming language and debugging.

TECHNICAL SKILLS

Platforms: LINUX/UNIX, WINDOWS

Language and Scripting: C++, C, Shell Script, HTML,XML, Core Java

Database: ORACLE, SQL, RDBMS

Technologies: GSM

Software versioning & revision control system: CVS, Clear Case

Web Services: SOAP, XML

Development Management and Control: Jira, BMC Remedy, Confluence.

Confidential (former ALU) skill set: ICC, CCS, CRE, TE, PROSPER, OSP2.3/2.4, SCRIPT EDITOR.

Others: Production Support & Maintenance, Incidents & Service request handlings, L3 customer support, SNMP.

PROFESSIONAL EXPERIENCE

Technical Specialist

Confidential

Responsibilities:

Enhancement and development of new features using C++ in CRE (Convergent Rating Engine) and Mediation Services (CCS, TE) projects.
Bug fixing and debugging of issues reported.
Worked as Customer support Manager with successful customer engagement s with clients across the globe - Australia/ China/ US/India/ many others.
Independently resolved Level3 tickets/escalations/incidents, through Root Cause Analysis in adherence to SLA, quality and process standards
Provided 24*7 support during hotfix installation and post deployment to our clients .

Technical Lead

Confidential

Responsibilities:

Enhancement and development of new features using C++ in CRE (Convergent Rating Engine) and Mediation Services (CCS, TE) projects.
Bug fixing and debugging of issues reported.
Developed shell scripts for automating customer’s daily operations
Provided 24*7 support during hotfix installation and post deploymen provided 24*7 support during hotfix installation and post deployment.
Provided technical leadership in maintenance of different modules and releases of CRE in IN domain.
Identified as SME in troubleshooting and providing customer support for one of the challenging project being Level 3 Application Support & Maintenance.

Senior Software developer

Confidential

Responsibilities:

Development of application using C++ in CRE (Convergent Rating Engine) and Mediation Services (CCS, TE) projects.
Reviewing code and mentoring new team members.
Fixing and debugging the issues reported.
Perform unit testing and report generation.
Successfully managed all stages of SDLC including requirement analysis, design, development, testing debugging & maintenance in an Agile environment.

Software developer

Aricent

Responsibilities: