SUMMARY

• An experienced professional with a solid background in devising IT solutions for improved business efficiency and bespoke client - facing services. A great communicator who takes great pride in finding the right solution for difficult problems. Highly motivated and currently seeking a challenging position.
• 11+ years Application support and development. Well known in service delivery field and excellent customer satisfaction. Provide value added services
• Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels.
• 9 years of experience in L2/L3 Application Support, Production Support and Automation L2 and L3
• 2 years of experience in C and UNIX, JAVA Scripting for L2/L3 router for bug fixing in TR069 protocol.
• Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications.
• Understanding of change management and the implementation of systems within large organizations.
• Demonstrated experience in system fault diagnosis, developing solutions and managing resolution.
• Use UNIX shell scripting to automate day to day task.
• Worked in Continuous Deployment Automation
• Well versed in UNIX environment development and implementation for business requirements.
• Provide excellent support to Mission and Business CRITICAL applications.

TECHNICAL SKILLS

Programming: Shell Scripting, SQL,PL/SQL, Perl, C,JAVA

Systems: UNIX, HP US, AIX, SUN, Windows (95, 98, XP, NT, 2000, 2003, 2008), DOS, VMware Applications & OS UNIX, Linux, Solaris, AIX

Monitoring tools: Sitescope, Nagios, Interoscope, BMC Remedy, Netcool, ALDB, PATROL, Putty. Splunk

Scheduling tools: Crons

Business Analytics tool: Business Object

Database: Oracle, SQL, INFORMIX

Middleware: FTP, SSH Keys, WebSphere, WAS server

Version Management: Borland’s Star team

PROFESSIONAL EXPERIENCE

Confidential

System Analyst

Responsibilities:

• Single point of escalations for all team issues and escalations.
• Work on releases and report to executives with statuses. Have deployed several successful major releases.
• Co-ordinate with management and suggest improvement to the applications by ideas of automating stuff using Shell Scripting and other tools available.
• Problem Management, Release and Deployment Management, Capacity Management, Availability Management, Handling Outages
• Gather, Plan and conduct new requirement meetings and prepare IAD documents,
• Provide 24*7 Application support to mission and business critical applications
• Use shell scripting to automate lot of manual work. Wrote many scripts to do the work automatically.
• Write Shell scripts to automate day to day task and for new interface files processing and load them in database.
• Identify client needs and develop customized solutions; this involves understanding primary objectives and implementing solutions to established budgets.
• Facilitate outage restoration calls to access application impact, notify the business, and restore system issues.
• Support the implementation of system upgrades to ensure applications remain compliant and aligned to business requirements.
• Responsible for installing, configuration, and administration of application packages and software’s on UNIX/Sun Solaris Servers
• Monitor the complex daily UNIX and MVS flows to make sure all the batch processing completes and all interface have got the output from our application.
• START and STOP application related process and databases and monitor logs to make sure all is well. If something do not comes up troubleshoot and fix the issue.
• Manage the alarming tools and configuration for application alerting using netcool, Sitescope.Patrol,Splunk, Interscope
• Work on user tickets created using AOTS (BMC), Understand the issue with users as it can be with data loaded in apps and fix it manually on backend using the SQL’s.
• Closely work with release management team to move the code in production environment.
• Configuring, Administrating and Management of Users and Groups.
• Monitoring system resources, logs, disk usage, scheduling backups and restore
• Maintaining SLA’s and make sure all the services are provided in agreed SLA’s.
• Provision User access in databases and application frontend,
• Perform DR exercise to test and do actual DR’s in case of real disaster
• Worked on implementation of SSL certification on Linux and Windows Server.
• Developed QBot for Confidential Application to get Health check of application on run time. Via chat communication.

Application Support

Confidential

Responsibilities:

• L2 support/administration for Applications
• (Patch/inventory/software/deployment management)
• Monitoring, administration, operation/incident management on level L2 on assigned Mission critical applications.
• Problem Management, Release and Deployment Management, Capacity Management, Availability Management Monitoring system resources, logs, disk usage, scheduling backups and restore
• Maintaining SLA’s and make sure all the services are provided in agreed SLA’s.
• Provision User access in databases and application frontend,

Confidential

Software Engineer

Responsibilities:

• Coding, Bug Fixing and Testing, Maintenance( C, Shall scripting, GDB,Java scripting, Make file )
• Confidential ADSL Modems for Westell-
• Feature enhancement and Sustenance on TR069
• Flash Reduction -Reducing flash usage on various Westell Modems, in order to reduce the size of Flash memory. I was involved in the coding and testing phase of this project
• Release Management and Manual Testing