SUMMARY

• Possessing a genuine desire and motivation to learn with a passion for technology.
• I am a highly driven individual looking for a challenging opportunity as either a Cloud Architect of Engineer.
• I embrace challenges and persist in the face of setbacks.
• That said, while most consider failure a setback, I see it as an opportunity to learn.
• Along with passion for studying, I am always seeking knowledge and more expertise.
• The opportunity to serve customers is intoxicating, in fact, some say I am obsessed. Blessed with a calm demeanor, I can handle any high - pressure situation during even the most daunting circumstances and stressful situations.
• Possessing strong communication skills, along with the ability to work in a team, I have excellent problem-solving skills with the capability to deal with changes even in a fast-paced environment. While showing the willingness and ability to quickly ramp up on multiple technology areas as needed.

TECHNICAL SKILLS

• Deep knowledge with Microsoft Azure (AAD, AIP, log Analytics, Mobile Apps, MCAS)
• Deep knowledge with Microsoft Enterprise Mobility + Security (Intune & Intune App Protection)
• Strong Analytical/Reasoning, troubleshooting and problem-solving skills
• Azure AD Connect
• Windows Deployment Services (WDS + MDT + WCD)
• LDAP, Active Directory and Federated expertise
• Experience with Microsoft ATP (Defender ATP, Azure ATP and Office 365 ATP)
• Strong Customer service experience
• Security Patch Management (Intune Update Rings)
• Azure Log Analytics + Microsoft ATA
• Microsoft Office 365 Support
• Subject Matter Expert (EMS) - Intune and Azure
• Identity and Access Management (SSO, RMS, Write-back AD, SSPR, AADSync and MFA)
• Experience with Windows Server Hyper-V
• Windows Server 2016 and earlier
• Familiarity with FTP, DNS, TCP/ IP and DHCP
• Azure Multi-Factor Authentication
• Knowledge of OAuth, legacy Auth, Modern Auth
• Strong in IOS, Android, Win10 and Some Linux
• Strong soft skills + Cross-team collaboration
• Ability to handle pressure situations
• Self-motivated, logical and passionate
• Positive outlook and strong ability to adapt
• Windows 7, 8, 10 operating systems
• Windows 10 MDM (Azure AD Join, Azure AD Registered, Hybrid Azure Join)
• Experienced with Azure, Azure VMs and practical understanding of Azure AD/ identity
• Knowledge with Java, C++, and Python
• Working knowledge of PowerShell and scripting
• Knowledge on Microsoft Exchange Online
• Experience with Co-Management + Autopilot + SCCM
• Cloud vs. on premise computing knowledge
• Linux Server Distros
• Familiar with AWS
• Experience with Microsoft SQL Server
• Familiar with Duo, SecureAuth and Okta integration with Azure
• Familiar with Workspace One, MobileIron
• Windows 10 CSP (Cloud GPO’s)
• Intune EMM (MDM WIP and other Policies, MAM, Conditional Access)

PROFESSIONAL EXPERIENCE

Cloud Delivery Architect

Confidential, Charlotte NC

Responsibilities:

• Provide advisory, business case, IT strategy and roadmap, high level architecture, low level architecture and design in all areas of Infrastructure
• Developed client propositions and business cases, manage engagements, lead teams, mentor staff, deliver thought leadership and develop services and offers
• Focus is more on subject matter expertise for Cloud/ Enterprise Mobility and Security Architecture
• Povided support expertise during implementation, configuration and deployment of Juriba Dashworks (Constructed As-Built organization documentation)
• Experience migrating from Exchange and other email platforms to O365 including hybrid environments with a strong understanding of mobile device concepts
• Responsible for designing and implementing a project’s technical architecture
• Security Architect Lead on Enterprise Mobility + Security Suite projects for the following Industries (Finance, Banking, HealthCare, Government, Retail, Insurance, Entertainment)
• Subject Matter Expert in all of the EM+S applications
• Acts as stream lead on complex consulting engagements and is proficient at analysing and assessing commercial benefits

FastTrack EMS Engineer

Confidntioal, NC

Responsibilities:

• Manage and work with Office 365 Enterprise Customers and Partners through their on-boarding technical process.
• Assist customers and partners with configuration of on-boarding tools and services
• Drive adoption and Usage across their customer base for all purchased workloads
• Work closely with Account teams & TAMs to help drive overall success
• Be point of contact for customer from beginning to end of their on-boarding project
• Assisted with the Enablement and Deployment of EMS Services: Identity Management (AAD-Connect, ADFS| Exchange Online EMS Suite (Intune, Azure Connect Health)
• Created MFA and Conditional Access policies for various users and devices within their environment.
• Helped customers create Hybrid environments utilizing on-premises, SCCM and Azure decks.
• Proof of concept or Pilot guidance and continued assistance throughout the onboarding process

FastTrack Office 365 Engineer

Confidential, Charlotte NC

Responsibilities:

• Managed and worked with Office 365 Enterprise Customers & Partners through the on-boarding technical process
• Worked closely with account teams and TAMs to help drive overall success.
• Provided Technical support and troubleshooting for small, medium and large Enterprise organizations that purchased Office 365 for business, enterprise or non-profit license to handle onboarding workloads for migrations
• Established and maintained a point of contact role for customers from beginning to end of their on-boarding/Migration project.
• Provided on-boarding and Migration knowledge which includes assessing the customers’ environment thru questionnaire assessment, using tools such as HRC (Health Readiness Check), and IDfix (checks UPN duplicates, Non-routable Domains, etc.)
• Drive adoption and deployment of Office 365 Services (Exchange Online, SharePoint Online, One-drive for Business, Office Pro Plus, Yammer, Skype for Business, Azure, Intune and EMS).
• Assisted organizations with Technical on-boarding of Domains and DNS to O365 and assisting customers with modifying DNS records for third party hosted domains.
• Assist customers with cloud apps such as Azure AD, DirSync, and Azure AD Connect configuration and troubleshooting.
• Supported all O365 applications including Office applications, Mail, One-drive for Business, Skype for Business, SharePoint, and Yammer.
• Implemented and assisted with installation, configuration, and synchronization of mobile devices: Laptops, tablets, Androids, Macs, iPads, and iPhones for all clients.

Systems Engineer /Systems Admin

Confidential, Charleston SC

Responsibilities:

• Provided customer-facing service, support and troubleshooting for users using in-house applications
• Redesigned start-up shut down and first level troubleshooting of processes to help desk staff
• Oversaw implementation of application developments
• Modernized lab system for our Urgent Care unit, which increased revenue every quarter by 30% for 3 years.
• Manage WDS deployment
• Manage Group Policy
• Generated reports weekly for active director and exchange usage using custom PowerShell script
• Made recommendations and developed technical design for new application features.
• Provided continued maintenance of bug fixes and patch sets for existing applications
• Designed, implemented, managed a new Security Server within the environment (Symantec)
• Created custom PowerShell scripts to automate various tasks and systems
• Cut cost in the HR department be designing a paperless scripting system using PowerShell.
• Troubleshooting Knowledge with Office and Office 365
• Supported Microsoft Exchange Server 2013 and Windows Active Directory (Windows Server 2008 and 2012)
• Familiarity with SharePoint and Active Directory Management
• Designed, Implemented and maintained new Window Deployment System
• Trained junior members of IT team regarding network security and troubleshooting of end-user hardware/ software problems.

Support Technician Contractor

Confidential, Charleston SC

Responsibilities:

• Provided end-user support for technical issues from Helpdesk
• Worked closely with other teams to investigate and resolve complex issues
• Escalated issues such as software defects to second tier when needed
• Helped end-users with account locks and password reset issue.
• Assisted users with IP communicator, CISCO IP Phone, Active Directory and Secure-remote VPN client.
• Reconfigure and manage user mailboxes.
• Provided tier 1 support for all outlook issues regarding mailbox usage and lost emails to corrupt local and network achieved PST files.
• Set up and configure workstations.
• Deployed workstations using WDS
• Troubleshooting used to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.
• Manage user accounts with Active Directory and Exchange.
• Drive resolution of all open incidents in accordance to team SLA.
• Network with application support to resolve incidents for customer.