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Senior Infrastructure Manager Resume

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Baltimore, MD

SUMMARY

  • Solution oriented, strategic and passionate partner dedicated to providing the best customer service experience possible, while helping to drive and improve a company’s technological success and business reputation.
  • A very established reputation of accomplishing goals in a quality and professional manner.
  • Versed in establishing secure relationships with clients, ensuring maximum mutual success within entities.

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PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Senior Infrastructure Manager

Responsibilities:

  • Manage and Oversee the Desktop Support, Network, Systems Administrators, and Telecommunication teams, totaling 24 individuals. Including 4 supervisors (1 supervisor per team).
  • Planned and oversaw the purchase and implementation of VEEAM for backup/retention
  • Manage operations and services throughout to ensure minimum downtime and prompt resolutions
  • Provide key and strategic insight in planning of large - scale projects
  • Receive high level assignments and either formulate or discuss with the appropriate team(s) to provide long term/cost effective solution
  • Ensure all MTA wireless and LAN line invoices from multiple carriers are approved with justified usage and submitted for payment
  • Manage the migration of PBX phone systems to VOIP systems
  • Meet with different high-level officials and department heads to coordinate, plan, implement and support technology projects or infrastructure
  • Ensure the successful patching of VDI pools, PCs and Servers (Physical and Virtual) to meet the Governor and MDOTs security requirements where applicable and possible.
  • Utilize Vulnerability scans so that current and potential security issues can be addressed
  • Manage and oversee the upkeep, patching and maintenance of both the Production and DR Hyperconverged systems (Nutanix clusters). For both the Nutanix OS and VMWare
  • Cultivated the many different teams to adopt a team mentality allowing teams to collaborate more effectively so that the end user or projects can benefit from quality, white glove service.
  • Oversaw the successful planning and implementation of ADP clock in terminals running over Thin Clients (PCoIP). Used for 3000+ employees
  • Displays immediate self-sufficiency and adaptability to the continuously changing conditions within the technology environment
  • Determines weaknesses in systems to either revamp or plan a solution to increase productivity and efficiency
  • Displays sound decisions regarding team and business-related issues or tasks
  • Meet with team and individuals to set realistic goals and assist in the drive to accomplish those goals
  • Manage the execution of VDI (Thin Client) build and deployments. Including securing certificates for UAG server, Oversee the development of VDI pools, hardening of VM Templates/Gold Images and implementing the VDI/Thin Client environment for ADP rollout within the MTA and along with other projects/migrations through VCenter and Horizon
  • Analyze statistics to determine where issues lie and remediate problems within processes, teams or individuals.
  • Point of contact for high level officials or tasks.
  • Manage different personalities and traits to retain buy in and work efficiency.
  • Ensures Projects are planned carefully and executed efficiently.
  • Review plans and projects to ensure proper funding and remains within the budget’s scope.
  • Use Forescout/CounterAct to scan devices on the network as well as used the output to assign appropriate teams to diagnose and correct issues with end stations.
  • Continued expertise and knowledge from acquired through Confidential .

Confidential - Rockville, MD

Regional Technology Manager

Responsibilities:

  • Facilitate and see projects through to completion while maintaining quality of service.
  • Set up and maintain networking equipment and infrastructures
  • Spec and quote options/solutions that best fit business needs and budgets.
  • Ensure consistent communications to ensure satisfaction and services exceed standards.
  • Configure and troubleshoot routing/network issues related to IPv4 and IPv6
  • Work with, coordinate and execute processes to migrate clients into the Office365 environment. From ordering the company tenant, prepping DNS settings and managing mailboxes along with permissions.
  • Assist with planning and options to innovate environment/technology
  • Manage and set up GoDaddy accounts and other domain registration services
  • Manage the hosting of websites through IIS
  • Build, configure and manage Windows Servers
  • Manage backups for servers as well as encrypt data at rest.
  • Create ACLs on Cisco switches and ASAs
  • Configure trunking on Cisco interfaces
  • Coordinate and plan mass computer deployments.
  • Build and Manage Active Directory forests, DHCP servers along with scopes and DNS records.
  • Build and configure WDS Imaging Server
  • Install and configure camera equipment and DVRs. Both Networked DVRs and local DVRs.
  • Set appropriate port forwarding rules for tasks that are needed.
  • Setup and configure iDrac for remote setup and management of servers.
  • Manage and implement RAID 1 and RAID 5.
  • Manage and ensure that technology contractors provide top level service
  • Monitor, create and restore Backup jobs through VEEAM and Replibit Backup Appliance.
  • Ensures that the client views us as part of their team ensuring the maximum amount of mutual success.
  • Manage the day to day activities and issues in the MD/DC/VA .
  • Automate processes with GPOs and Labtech.
  • Troubleshoot network issues, configure organizations and networks, as well as manage networks through Meraki portal.
  • Oversee Projects to ensure they are done correctly and complete.
  • Coordinate client office moves to ensure technology is in place prior to move and that the move is as seem less as possible.
  • Monitor and assign tickets to technicians.
  • Work closely with high level clients and stakeholders to ensure high levels of quality and satisfaction while also looking for opportunities to sell or increase quality of services.
  • Provide the escalation assistance for techs I manage.
  • Dedicated to ensuring both myself and techs provide the best customer friendly and service available while also taking ownership of each client’s issue so that it can be addressed in a timely manner.
Confidential - Rockville, MD

Help Desk Technician

Responsibilities:

  • Provide onsite, and remote IT support for multiple clients .
  • Assist in the selection of patches to be installed to servers.
  • Restore and manage backups via Linux Replibit.
  • Use Labtech to manage assets as well as remotely troubleshoot.
  • Assign Role based permissions as well as managed permissions using the least privileges practice
  • Set up and configure new applications on App servers both existing and new
  • Configure and manage phones on a Cisco Call Manager system
  • Create and configure virtual machines through vSphere client
  • Participate in the helpdesk emergency on-call rotation, respond to emergency support calls, and provide onsite support when required.
  • Provide comprehensive one on one training for new hires on computer and phone systems, as well as specialty training on new software that is deployed.
  • Give permissions to mailboxes and calendars as well as inbox forwarding within the Exchange/Azure Powershell console .
  • Build, and deploy custom computer configurations for Window 7 machines usingimages deployed form an image server
  • Install, configure, and maintain desktop printer and network copiers, scanners, and faxes.
  • Change, and transport tape backups from clients .
  • Reset voicemail passwords and manage configuration of Cisco phones.
  • Provide support for Blackberry products as well as Apple iPhoness/iPads
  • Installed and configured Pelco Security Camera software.
  • Contact software support to work closely together to make sure issues are seen through to completion.

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