Senior Telephony Architect Resume
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OBJECTIVE
- Want to lead a Technical team in a growth - oriented organization where I can utilize my Video conferencing, Telephony, Unified Communications and Data Center virtualization experience.
SUMMARY
- A Video Conferencing, Telephony, Unified Communications and Data Center virtualization Engineer/Architect with more than 12 years of experience on Network Operation Center, Voice, Video Network Design and expertise in Unified Communication and Collaboration (UCC) design and implementation.
- Excellent experience in CISCO/TANDBERG, POLYCOM and RADVISION video conferencing infrastructure equipment
- Design and implementation experience of Unified Collaboration infrastructure in Virtualized Data Center environment with VMware vSphere and vCenter as tools
- Design, provisioning and support knowledge of H323 core video and Telepresence network architecture using Radvision, Tandberg/Cisco and Polycom vendors
- Installation and core configuration of Total Telepresence Equipment and Telepresence core over C&W WAN and customer network (TMS, TCS, VCS, MSE, MCU, GW, T3, T1, EX90, E20,C-Series, MXP, Jabber)
- Deployment of approximately 100+ Polycom Telepresence RPX and TPX suite for different customers
- Manage Cisco WebEx Teams(formerly known as Cisco Spark)Administration
- Design and deployed Cisco WebEx Meetings (on Premises)
- Deployment of Tandberg Infrastructure and Endpoints(MXP, C-Series, DX, SX, MX, WebEx Rooms).
- Deployment of Unified Call Control Video architecture with CUCM as Call control and registration for EPs and VCSs(C and E) as Firewall Traversal and for external call media traverses via VCSs.
- Design and Implementation experience Cisco Voice Infrastucture(CUCM, Telepresence, Unity, IMP, Jabber)
PROFESSIONAL EXPERIENCE
Senior Telephony Architect
Confidential
Responsibilities:
- Changed the IP addresses of Call Manager Cluster(CUCM, CUC, CER) for a Refinery.
- Migrated CUCM Telephony Cluster(CUCM, CUC, Jabber) from ver. 10.5 to ver. 12.5, 60 sites located all over USA consists of 2500+ phones and 55+ Gateways with T1/PRI and POTS lines.
- SIP Trunking - configuration and troubleshooting.
- IOS Gateways with H323, SIP, MGCP protocols - configuration and troubleshooting.
- Helped telephony team in building Session Border Controller(SBC) that routes the calls from Internal Cisco CUCM cluster to External Microsoft Teams.
Senior UC Engineer
Confidential
Responsibilities:
- Deployed Video Conferencing infrastructure with CUCM as call control and MRA and B2B design for external EPs.
- Migrated Video endpoints from VCS Centric design to Enterprise CUCM call control design.
- Cisco CUCM - voice and video infrastructure( CUCM, IMP, CUC, Telepresence)
- SIP Trunking - configuration and troubleshooting.
- CUBE configuration and troubleshooting
- Maintained video Telepresence Infrastructure with more than 1000 Video Endpoints
- Worked as UC Engineer and maintained Voice Infrastructure consists of more than 45000 phones/Jabber Client/ IP Communicator in On-premises deployment consists of CUCM, Unity, IMP, CUAC
- UCCX - Installation, configuration and testing.
- Worked as administrator for Cloud based UC services i.e. WebEx meetings and WebEx teams.
- Worked on L2, L3 Incidents and provisioning requests for Voice/Video Telepresence/WebEx Teams/WebEx Meetings/ Jabber.
Senior Systems Architect
Confidential
Responsibilities:
- Create Standard Patterns for Video Conferencing and Audio conferencing products.
- Coordinate with CATE and Product management teams to gather information related to product Standard and Patterns.
- Coordinate with support teams to create Process documents for Demand And Capacity Management for Video Conferencing and Audio-conferencing products.
- Create BOMs for Standard Video Conferencing Rooms
- Create BOMs for Video Conferencing endpoints
- Gathered information regarding video conferring and audio-conferencing architecture which include CitiMeet (Pexip Infinity Infrastructure), BT Audio conferencing, Cisco Video Conferencing Infrastructure etc.
- Helped SDM team regarding DR/COB Plan for Video Conferencing products.
Technical Analyst
Confidential
Responsibilities:
- Provide Level 3 technical support for Vonage VOIP Infrastructure
- Diagnose audio, installation, and technical related issues regarding the VOIP service.
- Test configuration and Debug/troubleshoot devices and applications on the Vonage Network.
- Collaborate with other level of support to resolve customer's technical issues.
- Diagnose inbound/outbound calls issues through SIP log
- Worked as Subject Matter Expert(SME) and guided new technical support agents regarding VOIP and network issues