Senior Technical Program Manager Resume Redmond - Hire IT People

SUMMARY

Highly talented, driven Senior Technical Program Manager with more than 10+ years of experience designing and launching innovative IT services to worldwide users.
Adept at building and fostering partnerships with cross - functional teams to achieve high customer satisfaction rates.
Talent for effectively solving software engineering issues and challenges.
Skilled at identifying IT strategies and leading innovation to increase business productivity and customer satisfaction.

TECHNICAL SKILLS

Concepts: Object-oriented design, Distributed System Design, UI Design, Globalization, Localization, Agile, Waterfall, Design Thinking, Lean, Sockets, General Data Protection Regulation, Data Science, Machine Learning, Artificial Intelligence, Security, Software Development Lifecycle (SDLC), Digital Transformation, Mobility, Device Governance

Software: Visual Studio Code, PyCharm, Visual Studio, WinDBG, WireShark, Microsoft SQL Server, Office, SharePoint, Visio, OneNote, Power BI, System Center Configuration Manager, Process Explorer, Process Monitor, Autoruns

Cloud Services: Azure, Microsoft Intune, Microsoft Store for Business, ServiceNow, Office 365, Git

Languages: Python, SQL, HTML, CSS, JSON, C++

Frameworks: PMBOK, Scrum, Kanban, .NET, Microsoft Foundation Class Library

Operating Systems: Windows (NT 3.51-Windows 10 Server, Windows 3.1-Windows 10), MacOS, Android

PROFESSIONAL EXPERIENCE

Senior Technical Program Manager

Confidential, Redmond

Responsibilities:

Led and managed the delivery of application distribution services for optional applications, including tools and processes, and played a key role in the delivery of mandatory application deployments and software updates.
Successfully designed and delivered worldwide wireless Internet connectivity service and user experience used for employee and visitor personal device productivity.
Enabled worldwide validation of pre-release Windows versions by designing and creating a distributed Azure service and associated Agile processes, reducing validation cycles from weeks to days.
Created data analysis pipeline combining disconnected data streams that resulted improved user design, improved employee guidance, and better responsiveness to employee needs by understanding the efficacy of existing and planned services.
Established worldwide IT service policies and employee guidance for mobile device productivity and governance.
Presented over 100 presentations, conveying best practices in the areas of digital transformation, BYOD, device management and security, and the advantages of Microsoft technologies.

Computer technology consultant

Confidential

Responsibilities:

Minimized data loss and business downtime through the development and implementation of disaster recovery processes.
Assisted numerous business in achieving projected goals by teaching them how to effectively and securely utilize various technologies.
Ensured vendor provided products and services met or exceeded customer functional, quality, and budget expectations.

Technical Program Manager

Confidential, Redmond

Responsibilities:

Successfully surpassed projected Media Center product group quality improvement goals by 6 %
Automated the collection, analysis, and prioritization of data utilized to report product quality, user sentiment, and supportability impact across integrated products through the effective design and implementation of innovative monitoring systems.
Minimized data processing overhead by 80% (2 FTE) by eliminating duplicate work.
Led division wide campaign that resulted in a 45% increase in customer feedback surpassing division goals by 5%.
Architected secure VPN cluster and partnered with engineering for implementation to enable rapid collection of world-wide customer feedback on weekly product builds of Visual Studio.

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Senior Technical Program Manager Resume

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