Jr. Network Assistant Resume

SUMMARY

An Information Technology professional with a demonstrated track record of creatively solving problems.
A detail - oriented team player known for superior organizational skills and an ability to multitask.
Expertise in developing procedures that increase productivity and streamline processes. Excellent written and verbal communication skills with a strong analytical mind.
Easy to get along with even under pressure situations. Inspiration to peers and can work in a team or independently with the same impact.

TECHNICAL SKILLS

Hardware: Cisco, Microsoft, Dell Products, Apple

Applications: Wireshark, SIEM, VMware, SolarWinds, Citrix, Altiris, Symantec Ghost, Anti-virus/Anti-malware Software (Various), SharePoint, Snap Survey, Tripwire, Duo VPN Security, Active Directory

Operating System: Windows 10, Windows Server 8, IIS 7.0

Certifications: CCENT, Security +, Network+, A+

Protocols: TCP/IP, UDP, FTPS, SFTP, SNMP, SSH, SSL, OSPF, EIGRP, RDP, VPN

PROFESSIONAL EXPERIENCE

Confidential

Jr. Network Assistant

Responsibilities:

Provided on-site network vulnerability assessment and insider threat analysis for government and local agencies
Identified and collected uncompromised data
Limited further damage by following containment procedures
Destroyed and removed malicious software and compromised accounts that could lead to backdoor access
Prepared systems for monitored return to production environment
System Hardening

Confidential

Systems Support Analyst II/Support Analyst I/Jr. Network Assistant

Responsibilities:

Assisted Network team with switch upgrade from 3750 to 3850. Prepared StackWise system of 3&4 3850 Cisco switches for infrastructure upgrade
Assisted with setting up SSH connection on remotely located switches that were newly installed.
Provide Support for Confidential Head Quarters and several of its Bus and Rail locations.
Responsible for Executive level employees board meetings, presentations and all technical issues involving laptops, desktops and printers.
Worked alongside the media and telephony groups to conduct Town hall meeting at several remote locations around Atlanta. (responsible for the computer setup and wireless connectivity)
Assisted manager with seven figure contracts ensuring the company would save close to $100,000 a month (approx.).
Account creation and administration in Active Directory.
Assisted Network team with IP refresh for several remote locations. (Reconfiguring printers and Desktops with new IP configuration)

Confidential

Information Systems Analyst

Responsibilities:

Provide third level support for the TranistMaster and Trapeze Application Suite on Microsoft server platforms.
Determine root cause of user reported problems, including network, PC, server, CITRIX and application issues.
Provide support for web-based application solutions and Interactive Voice Response for telephone trip planning.
Manage and interpret key database functionality and operability as it pertains to the enterprise application suite.
Perform required system implementations and upgrades to maintain the integrity and performance of the application suite.
Maintained several key Windows 2003 and Windows 2008 servers, both physical and virtual, and Citrix servers, while assuring they communicated with the required Oracle databases.
Provide project leadership and support to management of information systems including operations support between users, vendors and other office divisions within Technology & Customer Service Delivery.
Manage multiple priorities of various complexity and scope.
Provide admin level support for Snap Survey on Virtual Windows 8 Server. (Web Server using IIS 7.0)
Teledriver: Installed and configured end user machines.

Confidential

Systems Specialist/ Technician

Responsibilities:

Configuration, repair and deployment of numerous PC’s, Laptops and Thin Clients.
Creating up to date Images using Symantec Ghosting software.
Installing JDE, Showcase and Analyzer on end user’s desktop and laptop PC’s.
Setting up and Configuring Desktop Manager Software for BlackBerry devices on Laptops.
Networking large capacity printers for WAN access at remote locations.
Supporting remote sites using several methods for remote access to desktops and laptop pc’s.
Maintaining inventory list of new and old PC and laptop devices.
Installed a Cisco Switch (Catalyst 3548 XL Series) at a remote site that serviced 20-30 people.

Confidential

I.T. Operations / Systems Specialist

Responsibilities:

Implemented updates of reoccurring batch jobs for SAP. Also updated the SAP Servers with current rate information ensuring the accurate pricing of products.
Updated database information by transferring files in SAP from RQAS (Development environment) to MQAS (Test environment) and finally to live production system using UNIX (Telnet).
Monitored e-commerce sites to guarantee critical applications are working properly.
Alerted on-site support resources of devices that were malfunctioning ensuring that network infrastructure problems were resolved prior to becoming critical.

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