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Lead Computer Operator Resume

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Greenville, SC

SUMMARY

In applying for this position I will be utilizing knowledge I acquired through my bachelors degree in Economics and through skills I developed working for over 20 years as a Computer Operator, Help Desk Analyst, Cobol Programmer, Network Analyst, Operations Technical Analyst and Supervisor Data Center.

TECHNICAL SKILLS

Hardware: IBM System z9, Stratus Continuum EFT ON2, IBM 3592 E05 Tape Library ( Mainframe and Distributed ), 3490 Tape Drive stand alone. 2 Xerox 155 MX series Printers avg. 1.1 million pages per month

Support Tools: Spectrum, Tivoli, Stratus, Autosys, Mainframe - Control-D, ESP Skilled in Cobol, MVS, JCL, CICS and Netview / Spectrum, Remedy

PROFESSIONAL EXPERIENCE

Lead Computer Operator

Confidential, Greenville, SC

Responsibilities:

Responsible for the monitoring process on IBM Mainframe as well as AS/400. Monitors the production batch schedules, performance and availability of the system environments and services. Adheres to documented policies and reporting of all scheduled and unscheduled maintenance events. Maintains working knowledge of facility support equipment, alarm systems and security procedures.

Dsd Receiver

Confidential, Greenville, SC

Responsibilities:

Responsible for all goods that were not delivered by the Confidential warehouse. I checked in all the vendors - bread, ice cream, chips, beer and wine, magazines and books.

Supervisor

Confidential, Greenville, SC

Responsibilities:

Provide technical support for all mainframe and distributed processing plus monitors all networking platforms. Responsibility for addressing all hardware, system and applications issues at 1st level. Interact with all support groups to resolve any issues that could have a negative impact on the operating environment and service levels to our customers.. Responsible for a staff of 5 full time employees and one contractor. Train new hires on Netview and Stratus Produce reports on number of Remedy tickets worked per month. Produce report on number of phone calls per day and month Involved in Interviewing prospective employees Involved in ordering inventory Asset ManagementShipping and Receiving

Operations Technical Analyst

Confidential, Greenville, SC

Responsibilities:

Provide technical support for all mainframe and distributed processing plus monitors all networking platforms. Responsibility for addressing all hardware, system and applications issues at 1st level. Interact with all support groups to resolve any issues that could have a negative impact on the operating environment and service levels to our customers.. Coordinates the resolution of system software and application problems that impact service to the business. Provide timely and accurate updates to tickets in the problem management system. Knowledge of Control-M/R/D/O, CICS, IMS, IDMS, DB2, Tivoli.Provide daily support of the data center Monitor all mainframe and distributed jobs Monitor Netview - this shows the network connectivity to our stores Monitor nightly backups Monitor Mainframe and Distributed tape drives

Network Analyst

Confidential, Greenville, SC

Responsibilities:

Monitor the Confidential Telecommunication network and operating companies of the enterprise. Ensure the integrity and availability of the network. Take corrective action in the event of an outage. Proactively monitor all aspects of the network utilizing network management tools provided by the company, primarily NVK6 and Tivoli. Coordinate and assist with the installation, modification and trouble shooting of all circuits, hardware and software. Responsible for working with communication vendor and secondlevel network support to facilitate resolution and reliability testing.Monitor Netview for store problems Monitor Stratus for Outages Worked with 2nd level Telcom for problem resolution Used Remedy to open problem tickets with Bell South

Cobol Programmer

Confidential, Greenville, SC

Responsibilities:

Knowledgeable inDB2, CICS, VSAM, TSO/ISPF, MVS, JCL,DB2,ENDEVOR and other relatedmainframe tools. Knowledge of multiple environments,platforms and interfaces. Demonstrated knowledge of current andemerging technologies and trends. Proficient in using structuredsystem development methods and techniques. Able to interfacewith all levels and across organizational lines. Key skills areobservation, curiosity, communication and patience.

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