SUMMARY

• Over 20 years’ experience providing network security, access management account security/administration, network management, engineering, and end user support services for related hardware and software.
• Experienced in security practices, configuration, troubleshooting, maintenance, and network LAN, WLAN & WAN troubleshooting in an Enterprise environment.
• Possess excellent customer service, communication and interpersonal skills; experienced in interfacing with end users and Executive level personnel translating technical procedures into corporate understanding.
• Experienced in Project Management and security protocols, managing technical projects simultaneously across multiple platforms at multiple locations.
• Experienced in Vendor management coordinating SaaS/IaaS services and circuit provisioning. Securing those environments and ensuring compliance.

TECHNICAL SKILLS

• SolarWinds, Wireshark, Netcool, Nmap, NNMI/OM, HPNA
• Ansible, Python, JSON, Visio Studio, GIT, Linux, Azure repositories and pipelines.
• Cisco ASA, configuring ACL rules, DMZ, Crypto maps, NAT rules and built site - to-site VPN tunnels.
• Cisco Meraki access points, switches, and MX firewalls.
• Cisco 5508 wireless controller, 3600, 3700, and 3800 access points.
• Cisco 3560, 3750, 3850, 6500, 9300 & 9500 series switches.
• Cisco 2500, 2900, 3900, 7200, 878 series routers.
• Qualys WAS scanning; identifying vulnerabilities with web servers/apps and SSL connections (digital certificates).
• Maintained and built VPN tunnels for site to site and cloud to site configurations.
• Utilized Cherwell ticketing system to track progress on issues and as a document repository.
• Frame Relay, OC3, OC6, and OC12 SONET.
• Nexus 5K, 7K, 9K
• BGP over EIGRP, route maps, prefixes, neighbor relationships
• Active directory administration and support.
• Ubuntu, Mint, Rasbian, Chronos
• Mainframe administration - AS400, RACF, TSO, VAX/VMS.
• Experience in application support; installing, configuring, troubleshooting connectivity issues with web apps, Oracle, Java, collecting data in Webtrends and generating reports to senior executives.
• Office Apps include Peoplesoft, MS Access, Excel, Word, Outlook, Lotus Notes.
• Windows 2000, 2003, 2008, 2012, 2016 server, Linux and Novell.
• T-SQL implementing stored procedures, functions, views, user profiles and data dictionaries.

PROFESSIONAL EXPERIENCE

Confidential, Idaho Falls, Idaho

Network-DevOps/Information Security Consultant

Responsibilities:

• Idaho National Laboratory ( Confidential ) is a highly regulated and secure network for the US Department of Energy.
• Assisted with the implementation and design of Cisco ACI.
• Cisco Catalysts 9500s, Nexus 9ks, leaf and spine architecture.
• Extensive use of VRFs and OSPF routing.
• Automated network tasks using Ansible in a DevOps environment.
• Wrote scripts for the NetScaler’s load-balancing and the creation of VIPs. Currently writing scripts for Checkpoint firewall automation and ACI tasks.
• DevOps tools - Ansible, Python, JSON, Visio Studio, GIT, Linux, Azure repositories and pipelines.

Confidential, Fort Wayne, Indiana

Network Security Engineer

Responsibilities:

• Provide tier 3 engineering and support for all wired/wireless network related issues.
• Firewall engineering on Cisco ASA, ACL rules, DMZ, site to site vpn, crypto maps, Anyconnect, nat rules.
• Sniffed network traffic using Wireshark.
• Provides onsite and remote support for all infrastructure upgrade and maintenance.
• Provides backup support for Network Security Operations and remediation.
• Cisco Meraki access points, switches, and MX firewalls.
• Cisco 5508 wireless controller, 3600 & 3700 access points. Creating anchor guest SSID’s that traverse through the DMZ. Created private SSID’s controlled through infrastructure ACLs.
• Cisco 3560, 3750, 3850, 6500, CAT9300, CAT9500, & Nexus 9K series switches.
• Implemented leaf and spine data center architecture using internal EIGRP .
• Created firewall policies for the DMZ traffic.
• ServiceNow ticketing system.

Confidential, Carmel, Indiana

Sr Security Analyst/Consultant

Responsibilities:

• Project Lead for security auditing & secondary access controls.
• Leading a team of consultants to test security procedures, document gaps on access provisioning in AD and Unix/Linux systems.
• Performed secondary controls to verify all transaction requests have been processed accurately.
• Manual data analysis to detect rogue access.
• Utilized Cherwell ticketing system to track progress on issues and as a document repository.
• Analyzed termination requests for proper levels of access and removals.
• Ensure that data integrity and information security policies are met.
• Auditing access to various systems.
• Group memberships and permissions in Active Directory.
• Basic Powershell scripting for pulling data and reporting purposes.
• Excel formulas, filters, and conditional formatting.
• Worked with engineers to harden servers that connect to SaaS environments.
• Produced metrics to track progress and milestones.
• Data gathering and analyzing data using a suite of tools such as Tripwire, Active Directory, OIM, and RSA-VIA.
• Compliance with all processes, procedures, and standards applicable to the position including (but not limited to):
• SAS 70 (Statement on Auditing Standards 70)
• Change Management
• Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff)
• FERC (Federal Energy Regulatory Commission)
• NERC (North American Electric Reliability Corporation)
• U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)

Confidential, Kokomo, Indiana

Sr Information Security Analyst/Consultant

Responsibilities:

• 100% remote position.
• Designing and implementing third party access controls and systems in a remote access environment.
• Worked extensively with security and remote access control appliance using GateKeeper.
• Viewing, understanding, and developing documentation/diagrams in Visio.
• Worked with all LOBs conducting and leading meetings, gathering requirements, assigning actions items to engineering for project completion.
• Designed 3rd party access solutions using Active Directory GPOs and Citrix.
• Lead QA and testing sessions and approved signed off of project completion.

Confidential, Jacksonville, Fl

Sr Information Security Analyst/Project Manager

Responsibilities:

• Report directly to the SVP of IT.
• Managed and tracked all IT projects; provided technical leadership and guidance.
• Managed vendors providing SaaS/IaaS. Performed security reviews on those environments to ensure regulated compliance (HIPAA/HITECH), coordinated and configured VPN, SSL/TLS connections to provide a secure environment for the end user.
• Lead analyst in all infrastructure security initiatives.
• Managed firewall policies and DMZ rules remediation.
• Maintained and built VPN tunnels from site to site and cloud to site configurations.
• Working with the latest Microsoft technologies.
• Administered and configured Microsoft servers on Amazon Web Services (AWS).
• Revised and rewritten the company’s Business continuity plan.
• Worked with DBA’s on T-SQL development.
• Wrote and put into policy the company’s evacuation plan.
• Wrote policies and created forms for the company’s internal ticketing system in Phaseware.
• Performed network discovery and web security scans using Qualys WAS & SSL mitigated issues stemming from the reports.
• Managed Active Directory and SharePoint security within the cloud service with the integration of Office 365.
• Perform security audits and vulnerability testing using Tripwire on the corporate infrastructure.
• Scanned webservers, mitigated issues, and tightened security with SSL, TLS, and certificates.

Condfidential, Jacksonville, Fl

Network Engineer

Responsibilities:

• Working for Cisco Advanced Services on the Confidential account.
• Data engineer performing project based work on the bank’s network infrastructure.
• Work with various groups on security reviews and best practices to implement a safe secured solution to protect customer data.
• Performed new site builds which includes the configuration of routers and layer 3 switches.
• Create vlans, configure ports specific for their function (access and/or trunking).
• Upgrade existing T1 circuits; coordinate with Verizon and AT&T to turn-up new circuits.
• Configure BGP to work with EIGRP, establish neighbors, prefixes, route maps
• Responsible for leading projects including the coordination and integration of voice, wireless, and server engineers.
• Network discovery using NMAP.

Confidential, Jacksonville, Fl

Network Engineer

Responsibilities:

• Working for Confidential Enterprise Services on the Confidential account.
• Server hardening, installing, coordinating connections to SaaS environments on an infrastructure level. Coordinated with vendors to gather requirements for turn-ups and security testing.
• Network monitoring and diagnosis using NNMI/OM and Confidential Network Automation.
• Breakfix support on all enterprise routers and switches via the change management system.
• Onsite and remote support on the general health of the network.
• Troubleshoot all network issues including BGP, EIGRP, MPLS, and 10 gig fiber connections.
• Packet analysis, IOS upgrades, and post change support.
• Supporting OC3, OC6, and OC12 SONET connections.
• Nexus 5K and 7K switches

Confidential, Jacksonville, Fl

Promoted to AVP, IS COB & Controls Intermediate Analyst

Responsibilities:

• Setup, configure, and secured 3rd party connectivity for Confidential Global Cards corporate network.
• Attended and lead security review conference calls to advise other groups of the Corporate Security policy.
• Reviewed change control on the banks infrastructure; denied requests that didn’t adhere to the security policy and advised what needed to be done to stay compliant.
• Implement firewall security policies and rules to ensure the data is secured.
• Worked with Cyberguard, Checkpoint, and Juniper firewalls.
• Proxy Server Administration setting up Whitelists, Blacklists, and PAC files.
• Configured and maintained ACL’s, verified Cisco routes through the DMZ, internal, and external connections.
• Gather requirements from the user community; design and build 3rd party connections in Confidential ’s proprietary application.
• Review and remediate all inbound high risk connectivity, provided guidance and recommendation; enforce security policies when necessary. Provide post connectivity support.

Confidential, Jacksonville, Fl

Electronic Banking Operations Specialist

Responsibilities:

• Provided application monitoring and operation functions including some external client support in direct support to a variety of Confidential Electronic Banking products, in addition to providing 1st level MQ Support for distributed systems.
• Provided access and maintained SharePoint security.
• Technical escalation contact point for various internal client service and technology groups.
• Provided investigative technical support services by working issues that are reported by external customers, the business, and internal users for Electronic Banking products and performs after-hours direct client support.
• Proactive monitoring of Confidential 's corporate Electronic Banking Applications that are utilized globally and the various interfaces they connect to, using a variety of monitoring and troubleshooting skills.
• Investigate all automated alerts received via monitoring tools, i.e. Tivoli, Netcool, Confidential Openview, Automated Scripts, Prognosis, and e-mails. Initiate escalation and notification procedures to customer facing organizations on issues affecting our customers.
• Interfaced with Application Support groups and Data Centers on escalated cases. Provide point of contact for back-end investigations for other EB and client support organizations.
• Escalate all critical and/or customer impacting issues to management.
• Ensure daily monitoring reads are completed in full.
• Prepare and complete various daily MIS reports accurately.
• Perform day-to-day Test Environment user support. Assist/participate with internal Test Environment product testing.

Confidential, Jacksonville, Fl

Network Engineer (Wireless) /Application Support

Responsibilities:

• Provided LAN, WLAN support and maintenance, managed multiple projects, and the single technical point of contact for 29 CSX’s Total Distribution Systems Inc. sites.
• Provided end user support on client wireless issues.
• Provided applications support, troubleshooting connectivity issues in Oracle, Java, and HTML problems; performed light coding in HTML.
• Worked alongside various IT departments to coordinate add, moves, changes of various pc/network equipment; responsible for dispatching the proper personnel to resolve priority one outages at remote locations.
• Provided level 3 technical support for field technicians at remote locations; configured Teklogix 7030 & 7535 handheld scanner devices specific for each site.
• Worked with the Network Security department in opening the correct ports in the firewall to obtain access via secured Cingular frame for the GPRS & Edge wireless clients.
• Setup QL 320 & RW 420 wireless printers to communicate with the scanners using blue tooth technology; configured and installed RF modems to extend wireless throughput at specific sites.
• Configured Cisco comtrol (converting serial to Ethernet) devices to work with older model non-wireless ticket printers.
• Remotely administered and installed Cisco 340, 350, 1200, & 1300 series wireless access points, configured each device to act as a bridge, repeater, or access point; also configured to 2.4 ghtz for client traffic and 5.8 ghtz to act as backhaul links for optimal performance.
• Installed and aligned Yagi, Sectoral, and Omni RF antennas to provide maximum wireless coverage.
• Performed LAN, WLAN troubleshooting; assigned static ip addresses, performed daily maintenance on client wireless devices.
• Installed and setup Pelco DVR security camera systems (CCTV) at select TDSI locations, which provided real time camera views of the entire facility; setup webclient capabilities so that the Technology Directors and VPs can monitor the sites remotely.
• Performed low voltage wiring for power supplies to operate fixed scanner equipment. Contract position - END DATE

Confidential, Jacksonville, Fl

Business Security Analyst

Responsibilities:

• Served as the liaison between Information Technology and the business community for planning, developing, and implementing manual and automated process improvements and/or modifications.
• Responsible for ensuring that all information in the Windows environment is protected from unauthorized use and disclosure and safeguarded against unauthorized modification or destruction; reduced the complexity of security administration and improve process controls, by implementing role-based access controls in the Windows environment using Active Directory.
• Generated reports from Peoplesoft on user access controls and centrally administered security policies by implementing group policies in AD.
• Worked with security coordinators and end users to remediate accesses and implement role based access controls; communicated new policies, standards, and procedures that impact the user areas. Contract position.

Confidential, Orlando, Fl

Site Manager/End User Support

Responsibilities:

• Reported directly to the Director of IT.
• Gathered requirements of user needs, provided Desktop support and implemented technology based solutions.
• Provided network security and support at locations all over Florida. Managed add, moves, changes, of all pc/network equipment; responsible for getting remote sites online and the users fully functional across the LAN and WAN.
• Screened resumes, conducted interviews, and hired technical personnel.
• Configured and installed Cisco 6500 series switches and 3900, 7200 series routers, configured and maintained Trend Micro virus scanning software, setup VPN clients, installed and configured Dell, Confidential servers with Raid 5 configuration.
• Maintained and installed Nortel IP phones, implemented domain and DFS file security policies.
• Heavy Active Directory configuring, creating OU’s and managing network resources. Responded and resolved network outages.
• Provide training and guidance to Junior techs. Contract position.

Confidential, Jacksonville, Fl

Information Security Analyst

Responsibilities:

• Gathered user requirements and provided access compliant to company’s security policies. Performed security audits on user accounts.
• Supported users in a XP migration; Administered Active Directory, Novell, AS400 (RACF ids, TSO), Unix, and OS/2 accounts.
• Provided level 3 phone and remote support on security issues. Contract position.

Confidential, Kings Bay, Ga

Technical Analyst

Responsibilities:

• Supported multiple LANs, migrated servers to Windows 2000, implemented private IP schemes and merged LANs.
• Implemented user domain policies, assigned static IP’s for printers and workstations.
• Install and configured Webtrends on various Web servers.
• Resolved network outages and provide desktop support. Temporary contract position.

Confidential, Ponte Vedra, Fl

Network Engineer

Responsibilities:

• Reported directly to the CIO, Fully set up Windows 2000/XP network from the ground up; purchased and installed Dell servers and pc hardware.
• Built a fast ethernet switched network that’s easily scalable to gigabit speeds, implemented a robust firewall/anitvirus solution using Proxy and Mcaffee.
• Installed and configured an e-mail server.
• Analyzed and ordered pc’s specific for user’s usage.
• Trained users on software and best network practices. This was a temporary part time position.

Confidential, Jacksonville, Fl

Network Security Engineer

Responsibilities:

• Reported directly to the CIO. Responsible for Network Security and Engineering; supported NT 4.0/2000/XP for 500 + users at location. Screened resumes, conducted interviews and hired technical personnel.
• Implemented network security practices; hardware and software upgrades on servers and desktops. Raid level 5, built multi-processors Intel servers, installed external tape backup units, installed and wired patch panels for switch connectivity, supported Microsoft Office 97 & 2000.
• Monitored network performance; segmented networks to minimize collisions and streamline the throughput of traffic that certain departments were generating.
• Microsoft Exchange Server 5.5/2000 multi-site atmosphere, directory synchronization, created distribution lists, and mailboxes, set message size limits, repaired information store, migrated organization from one server to a multi-processor server, reconfigured exchange to prevent relaying. Analyzed and resolved SMTP issues between the Exchange Server and Proxy.
• Domain Controllers, maintained user accounts, set domain and password policies, trust relationships, fully setup DNS scope, configured DHCP, configured WINS replication partners.
• File & Print Servers maintained NTFS file security permissions, defined and structured local & global groups, maintained network printers using Confidential jetdirect print servers.
• Proxy Server 2.0 Configured Proxy for optimal security, ensured the correct ports were blocked to prevent the exposure of vulnerabilities; setup and maintained VPN clients, configured winsock proxy clients, created ssl ports as needed, UDP, TCP, HTTPS.
• Web Server IIS 5.0 & 6.0, set up FTP site, installed and configured Webtrends gathered and distributed reports to the marketing department; assisted in developing company’s website using MS Frontpage.
• Provide Help Desk Level 1,2 and 3 support. Remote Support for National and International users; provide Support for BayNetwork Hubs, 3com, Netgear, Cisco and Linksys switches, Dec servers, Fiber, Frame relay, CSU/DSU, Cisco 2500 and 2900 series routers. Perform daily incremental, and weekly full backups.

Confidential, Jacksonville, Fl

Desktop Support

Responsibilities:

• Configuration, Install/Move/Add/Change department and Technical Lead of the Desktop Integration & Installation Team.
• Installed and troubleshot hardware/software including phone and desk support for over 3000+ users.
• Ensure complete customer satisfaction on all service requests.
• Quality checked PCs after being configured.
• Designated Escalation Technician on problem projects including Hot 911 (high profile) projects.
• Responsible for researching, troubleshooting, and resolving Help Desk assignments.
• Troubleshoot client PC’s using remote control software (VNC) on client’s PC’s located in remote areas.
• Installed and configured IBM Mainframe sessions.
• Installed and configured peripherals such as modems, printers, and tape drives. Contract Position