SUMMARY

• Talented, and dedicated SCCM Network Engineer & Administrator, and Senior Desktop Support Specialist with many years of responsible solid I.T. experience, resourceful and innovative and can quickly and creatively adapt to the changing landscape in Information Technology.
• Proven analytical and problem solving skills with an aptitude to deal with technical complexities with the ability to manage multiple priorities and deliver timely solutions and results. Expertise in Level I - III support of Microsoft Operating Systems. Very proficient in all levels of Desktop Support, SCCM Administration, and project management.

TECHNICAL SKILLS

• PowerShell
• Windows Server
• Active Directory
• JIRA
• VMware
• Symantec EndPoint Protection
• Windows Operating Systems
• Microsoft Office
• AutoDesk Products
• Adobe Products
• Microsoft Systems Center Configuration Manager 2003-2012
• Carbon Black
• SAP
• Symantec Products
• Wireless Networking
• HEAT (Ticketing)
• Remedy (Ticketing)
• Peregrine (Ticketing)
• CA-Unicenter (Ticketing)
• Flexera AdminStudio various educational financial and retail software platforms.

PROFESSIONAL EXPERIENCE

Confidential, Houston, Texas

SCCM Engineer/Administrator

Responsibilities:

• Solely responsible for the development, recommendations, and maintenance of SCCM technical standards, policies, and procedures, security scopes, site health, and compliance settings
• Primary resource to configure, install, support, and maintain SCCM hierarchy environment, creating/managing distribution points/boundary groups, and site system roles both software, and peripherals in both a virtual and non-virtual environment.
• Solely responsible for the design and implementation of the Windows Update/Patching process using SCCM, troubleshoot client health, SCCM applications, and packaging process, perform 3rd level troubleshooting on failed deployment units.
• Ensure that systems are regularly patched with SCCM according to location, application, and company policy, build patch compliance reports and provide regular status updates to the Security/Desktop Support teams.
• Perform software troubleshooting or assist, and mentor junior staff as needed on troubleshooting the most difficult and pervasive technical problems associated with Microsoft applications and 3rd party software, assists with training team members and junior associates regarding services and functions of Systems Center Configuration Manager.
• Solely responsible for creating all enterprise wide software deployments, image development (OSD), driver packaging/deployment, automatic deployment rules, collections, and Windows updates in the Confidential infrastructure also responsible for creating all software testing, and evaluations prior to installation to insure the software conforms to network, desktop, and user standards.
• Strong understanding and experience implementing/upgrading, and supporting Windows 10 platforms (Both Current Branch In-Place Upgrades, & L.T.S.B.)

Confidential

SCCM Remote Technical Support / Consultation

Responsibilities:

• Conducted phone and WebEx meetings with client(s) concerning SCCM infrastructure, packaging, and deployment issues. SME concerning application packaging, and deployment techniques and best practices within SCCM Infrastructure.
• Performed specialty scripting and application packaging on packages that were difficult to package by conventional SCCM best practices.
• Worked on various applications to create MSI packages, Transforms MST, Merge Modules and patches MSP to effect a seamless installation on the desired desktop environment using InstallShield AdminStudio.
• Reviewed existing implementations against Microsoft best-practices, recommending changes and implementing improvements to the SCCM infrastructure.

Confidential

SCCM Engineer/Administrator

Responsibilities:

• Responsible for all SCCM server, client workstation connectivity issues to SCCM (65K+ endpoints worldwide)
• Responsible for supporting and resolving 3rd level support regarding SCCM issues at the client workstation level.
• Interfaced with Application support team in changes needed for application upgrades or problem resolution.
• Troubleshoot Halliburton sites experiencing SCCM client configuration, management problems.
• Document SCCM client issues and resolutions using the current ticket management system.
• Single point of contact for all SCCM server/client workstation SCCM client connectivity issues.

Confidential

Sr. SCCM Engineer-Administrator /Applications Software Support

Responsibilities:

• Developed and manage multiple operating software images (OSD), and OSD and packaging task sequences for the purpose of deploying operating systems to PC’s within the hospitals infrastructure.
• Responsible for creating all enterprise wide software deployments and Windows updates in the St. Luke’s Hospital system, responsible for creating all software testing and evaluations prior to installation to insure the software conforms to network, desktop, and user standards.
• Perform analysis, diagnosis, and resolution of complex desktop problems for end users and recommend implementation and remediation ideas.
• Responsible for resolving 3rd level software support issues not resolved by Help Desk, Desktop Support teams, vendor technical support staff, and hospital Field Support Technicians.
• Created & Packaged monthly Microsoft security updates using via SCCM and perform testing prior to initiating enterprise deployment to end users.
• Developed, implemented, and managed SMS/SCCM packages, deployments and other automated installation solutions for deploying software, patches and updates (desktop/server) throughout the district AdminStudio, Orca, Powershell.
• Developed Protocols and guidelines for application deployments, and monthly update patching on workstations.
• Collaborated with Server and Network Administrators to achieve optimal configuration of all applications and systems.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware, software and application needs via SCCM and also serve as a Point Of Contact with external vendors. (Licensing, Support, Updates).
• Served as project lead regarding process and procedures for deployment of applications, and Windows Updates servers/workstations.
• Advise user groups and/or management with technical specifications on hardware, software products to ensure compatibility with desktop operating systems.
• Other job duties include software support, software licensing, Testing, Packaging, Deployment, and fulfilling user’s software requests for software testing, packaging, and deployment via SCCM.
• Troubleshoot SCCM Server issues and manage, and maintain SCCM Windows server infrastructure.
• Responsible for creating SCCM queries & collections for software deployments, and reporting.
• Endpoints supported 10,000+ Desktop/Laptop units at 16 site locations in the St. Luke’s I.T. infrastructure via Systems Center Configuration Manager.

Confidential

Network Application Specialist / SCCM Engineer-Administrator / Sr. Software Support

Responsibilities:

• Developed and manage multiple images/task sequences for the purpose of deploying PC’s to the school districts infrastructure.
• Responsible for all software deployments in the school district, responsible for all software testing and evaluation prior to purchase/installation to insure the software conforms to districts educational curriculum and compatibility to district network and desktop standards.
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users and recommend & implement offsite repair for remote users as needed.
• Responsible for 2nd level software support for issues not resolved by Helpdesk, vendor technical support staff, and school district Field Support Technicians.
• Package monthly security updates using W.S.U.S. via SCCM and perform lead testing prior to initiating enterprise deployment to end users.
• Develop, implement, and manage SMS/SCCM packages, deployments and other automated installation solutions for deploying software, patches and updates (desktop/server) throughout the district via AdminStudio, Orca, Powershell.
• Developed Protocols and guidelines for application deployments.
• Collaborate with Server and Network Administrators to achieve optimal configuration of all applications and systems.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware, software and application needs also serve as a liaison with external vendors. (Licensing, Support, Updates).
• Serve as project lead regarding process and procedures for deployment of applications.
• Write technical specifications for purchase of workstations, desktop hardware, software and application related products. Provide technical guidance for all hardware and software purchases.
• Other job duties include Heat Administration/Support, Software Licensing, Testing, Packaging, Deployment, and fulfilling user’s software requests.
• Assist with the creation & implementation of policies and procedures for the Districts network & systems.
• Troubleshoot SCCM Server issues and manage, and maintain SCCM Windows server infrastructure.
• Responsible for creating SCCM queries & collections for software deployments, and reporting.
• Provide 24x7 on call/email support for district staff concerning hardware/software issues.
• Units Supported 6,800 Desktop/Laptop units school districtwide via Systems Center Configuration Manager.