Customer Service / Technical support Resume Bellevue WA - Hire IT People

SUMMARY

IT graduate in Information Assurance and Security with broad experience (hands - on) in Microsoft Azure Cloud and Identity & Access Management. Currently looking to join a company where I can use my technical skills to help strengthen security, share my passion for technology, and hard-worker mentality to help meet organizational goals.
Managing Azure with Azure Portal Virtual Machines (Compute, Network, Storage).
Hands-on configuring and managing Active Directory Site Services.
Experience installing and configuring Azure AD Connect on Active Directory Federation Services (ADFS), Password Hash Synchronization (PHS) and Pass-Through Authentication (PTA).
Experience in administering and managing the complete identity services, including single sign-on (SSO) and multi-factor authentication (MFA).
Skilled to lead company’s associates on executing its business plans and objectives.
Ability to manage difficult customer communications calmly and effectively.
Bilingual customer service and support in both English and French.
Experience in integrating application with MS Azure and ADFS
AD connect and Application Proxy for users to access on-premises web apps from a remote client.
Domain Controller including Active Directory, DNS, and DHCP
Office 365, VMware, and Hyper-V
Solved user PC problems including Tickets.
Experience in configuring SSO with Azure and enabling MFA

PROFESSIONAL EXPERIENCE

Confidential, Bellevue WA

Customer Service / Technical support

Responsibilities:

Provide technical assistance and support to customers on self-checkout computer systems software and hardware, as well as troubleshooting and application debugging queries on workstations, assisting customers on their final purchase and over the phone in credit card applications, training new hires.

Team Lead Front End

Confidential, Bellevue/Factoria

Responsibilities:

In charge of overseeing all front-end operations including the check lanes and guest service desk.
A Leader of 20 plus team members as part of the front-end team.
Responsible for troubleshooting the registers, and other hardware components.
Collecting the cash, opening or closing all the registers and making reports.

Shift Lead

Confidential, Bellevue WA

Responsibilities:

Engages customers and patients by greeting them, assisting them with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
In charge of registering all related sales on assigned cash registers, including records of scanning errors, price verifications, items not on file, price modifications, and voids.