Senior System Analyst Resume Iselin, NJ - Hire IT People

SUMMARY

Over 10 years of strong professional experience in CRM, ERP, Client/Server and Web Applications and Cloud Computing experience.
Very strong expertise to work on Salesforce.com, VEEVA, Siebel Tech Arch, Siebel EIM, Siebel Data load, Performance Testing/Tuning and Siebel/SFDC/Veeva Administration.
Knowledge of Pharma SFA Application.
Excellent knowledge of data management systems and processes.
Actively contributed in the working practices and the functional design of SFDC/Veeva migration. Authored requirement specification for Veeva SFA application.
Demonstrated ability to effectively manage multiple projects of different duration and complexity levels.
Proven success in managing against multiple priorities in a deadline oriented environment.
Have good organizational skills and excellent communication skills in managing projects and interacting with clients.
Experience in training, mentoring and motivating team members.
Dedicated to problem solving, decision - making, detail oriented, and the ability to use time effectively and meet timelines.
Self-starter with the ability to work effectively both as a team member and work independently.

PROFESSIONAL EXPERIENCE

Confidential, Iselin, NJ

Senior System Analyst, Support Lead

Responsibilities:

Worked with onshore/ offshore models to resolve geographically dispersed production support issues timely and within the agreed SLA, providing business process improvement and efficiency
Delivered a state-of-the-art, cloud-based solution for the Sales, Services, and Marketing business groups by implementing a complete solution in the Lightning version through collaboration an external vendor; allowed the company to convert more leads into opportunities and seamless case routing to CSR.
Implemented efficient SFDC Opportunity Management, Case Management and Lead Management process.
Worked with business users/focus group get requirement, document it as user stories. Coordinate with system integrator to translate the requirement to functional documents.
Prepare ad-hoc reports for data analysis for issue investigation and fix. Investigate the log files for root cause.
Coordinate and work with external and internal partner for enhancements, reports data and issue resolutions.
Worked on salesforce.com Configurations, Page layouts, Object manager, Pick list value sets, Related Lookup Filters, Validation Rules, Page Layouts, Field Sets, Record Types.
Worked on Users, Roles, Permission Sets, User managements settings, Profiles, Queues, Case Escalations, Workflows, Data Import and Export thru Data Loader and Scheduled Jobs

Confidential

Application Architect

Responsibilities:

Ensured the consistent resolution of production support issues within the agreed SLA, working with peers, clients, and external vendors to reduce daily support issues and increase production functionality
Served as the lead for providing data/ business processes from legacy Siebel to Veeva CRM, supporting the client’s new initiative to migrate to a cloud-based solution; authored requirement specifications for the Veeva SFA application resulting in the delivery of a superior solution for the managed market business group

Confidential, Mahwah, NJ

Senior System Analyst

Responsibilities:

Create and verify the data mapping between Siebel and all external interfaces. Verify external system data for Integration
Mentor other members of the interface team to learn Siebel/EIM, Performance Testing/Tuning and SQL Loader
Create, modify, migrate, and maintain all IFB files for every EIM job. Detail design and code/unit test for numerous interface jobs
Test interface results with existing application functionality. Assist with the scheduling of the interface jobs to run on a nightly basis
Create checker jobs to automate support process for long term solution. Identify and handle all data structure changes from external data systems. Create EIM jobs to migrate LOV's, responsibilities, SLIC records, and views into each environment (i.e. Development, System Test, etc.). Involved in writing, executing the Performance Test Scripts and documenting results.
Worked closely with application configuration team, DBA to tune long running SQL's.
Migrated and loaded the data thru EIM in Production Env. Worked on Automated testing tool Load Runner Controller.

Confidential, Paramus NJ

Senior System Analyst

Responsibilities:

Involved in writing, executing the Performance Test Scripts and documenting results.
Worked closely with application configuration team, DBA to tune long running SQL's.
Created and loaded the data thru EIM for PSA Module's (Invoices, Projects, Expense Reports and Time Sheets).
Sound technical and functional knowledge of Oracle Incentive Compensation configuration and capabilities.
Worked on Automated testing tool Load Runner Controller