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It Specialist /it Field Support Resume

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SUMMARY

  • Over 19+ years of proven ability, service - driven, and effectively led IT business operations experience and re-engineering experience to improve performance and operational efficiencies either from IT Services, Financial industries, or other IT related services. Seeking an opportunity in the IT field to utilize his IT administration, desktop support, LAN/WAN experience, and user account management experiences.
  • Can handle multiple projects simultaneously and excels in developing and providing consulting services as well as training and system management support.
  • Proficient in identifying and assisting the direction of technology and its application to business systems.
  • He has hands-on and proven knowledgeable in a wide range of Microsoft Servers and desktops, Server and Desktop virtualization, Software Application Support, storage (SAN/NAS), and networking (LAN/WAN/Cloud) technologies. In addition to PC, I am knowledgeable in Macs and Jamf-Pro/Casper.
  • And I am a problem solver and solution finder.

TECHNICAL SKILLS



 

Platforms:  MS Windows 2012 R1/R2, 2008 R1/R2, 2003, 2000, Windows 10, 8.x / 7/ XP / Vista, Mac /iPhone / Ipad , RedHat Enterprise 4/3/2.5, Linux ,Sun Solaris Rel 4.0 (UNIX OS 5.4), EMC SAN, Azure, Amazon Web Services, GCP

Applications:  Office 365, Exchange 2013, 2007,2003/2000/5.5, MS Office, MS Office365, Skype for Business, BlackBerry BES 3.6/4, Sharepoint , VMWare vSphere, Hyper-V, WinMagic Securedoc Encyrption, Citrix XenApp 6.5, Jira, SVN, Jenkins, TestRail, LucidChart, Azure, Oracle / MS SQL, AWS, Google Cloud Platform (GCP), Centrify / OneLogin / Okta, FreshService, SalesForce, Dropbox / Box / OneDrive for Business, Google Suite, Zoom Web Meeting, Jamf Casper, Salesforce. Xenmobile Citrix Secure Hub

Networking:  Cisco Routers, Cisco Pix Firewalls, Cisco Concentrator 3000 VPN, Cisco Meraki, Intel VPN, NetStructure (Shiva), Checkpoin’ts SofaBox, NetScreen 25 and SonicWall Firewalls, Cisco Catalyst 5000/3500, HP / Cisco / 3Com / Netopia / Intel 10/100/1000 Switches, SNAP NAS (with iSCSI), IOMEGA NAS, HP SAN/NAS, Clustering

Programming:  PowerShell 2/3, HTML and WMI, PL/SQL

Tools/Utilities:  CISCO'S SNMPC/TFTP, SMS, HP Systems Insight Manager (SIM, HP iLO / HP RIB), Ghost, Apache, Veritas/Symantec BackupExec , ArcServe, WEP/ WPA/PSK, Radius/EAP/MS IAS, SMS, IBM Tivoli Endpoint Manager’s Webtool, MS System Center patch and software Management (SCCM), McAfee ePolicy Orchestrator (ePO) / McAfee Endpoint Protection / Filevault / Bitlocker, McAfee Antivirus, McAfee Data Lost Protection (DLP)/ CyberArch. MS Instant Messenger / MSLync / Skype for Business, HipChat, LastPass , SQL / mySQL, Terminal Server, Remote Desktop (RDP), Bomgar Secure Remote Desktop Control, DameWare Tools, PC Anywhere, GoToMyPC, AT&T Premier, Oracle Inventory, Asset Panda.




 

PROFESSIONAL EXPERIENCE

Confidential

IT Specialist / IT Field Support

Responsibilities:

  • Provides support for PC, Mac and Linux environments
  • Provides VIP and executive assistants supports (on selective office locations)
  • Act as the primary contact for all internal Confidential support requests. Troubleshoots Mac, Windows and Linux software iPhone/iPad, Android, Xerox MFD and other hardware for end users through service desk walk-ups, chat, video conference and Jira.
  • Sets up mobile phone, MDM, email, VPN, and internet access for users via secured network, Airwatch, Munki, Active Directory, OneLogin, Adobe, Jira, Phabricator assistance
  • Educates new hires on new software (OneLogin, Duo, G Suite, Atlassian Apps like Jira,Chat, CrashplanPro) and technology related procedures to secure a swift pre-onboarding process.
  • Examines, designs, and implements new internal procedures to improve office procedures.
  • Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.

Confidential

IT Specialist / IT Desktop Support

Responsibilities:

  • Delegate and handles incidents for PC and Mac support plus support for executive VP\VIP and their executive assistants
  • Provide onboarding (and offboarding) trainings and support.
  • Assist on Systems Inventory, and provides 24/7 on-call support
  • Admin end-users account using OneLogin, MS AD, SCCM, Citrix SecureHub, and AT&T Premier

Confidential

IT Specialist / IT S uppor t Analyst

Responsibilities:

  • Assist current IT Lead and take over most IT support loads during the project period.
  • Assist on Okta-administration and BitLocker post support and On-boarding tickets.
  • Provide post and manual roll-out and support for OneDrive for Business online backup.
  • Provide support to all local and remote users of BioMarin that involves OneDrive.

Confidential

IT A cc ou nt M anagement S pe cia li st / IT S uppor t Specialist

Responsibilities:

  • Provided support for new user environment consisting of Macs, PC workstations and VMWare
  • Provides end-user and selective executive (C-level) support
  • L2 Responsible for the support and administration of Cloud based applications including Centrify, Dropbox, Google Apps(G Suite), Hipchat, Jira/Confluence, Stash/BitBucket, Lucidchart, Lastpass, Jenkins, SVN, Zoom Vidieo/Meeting and TestRail plus Office 365 email systems (on-prem Exchange 2013, Office in Azure - Hybrid Cloud/Azure Stack/AWS, GCP), Jamf/Casper, LADS for PC, Firevault & BitLocker assistance.
  • Sr On-boarding Lead and Implemented and administered the On-boarding, Off-boarding, New Hire Orientation and laptop roll-out for 25-40+ new hires weekly (Locally and Internationally)
  • Used PowerShell scripts to streamline bulk basic administrative tasks (randomize and set passwords for new hires and termed users, PCI/SOX accounts audits for Workday and AD accounts.
  • Assisting on Quarterly AD Auditing for Workday and AD accounts.

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