TECHNICAL SKILLS

Platforms: Microsoft OS, Mac OS and NOS such as VMware, Cisco Unified Communications, NetWare, Citrix, Office 365 and Windows Servers.

Network: Planning, installation and AD administration such as creating user accounts and account policies, implement user rights, install and configure network printers, manage files, implement data security procedures, perform backups, configure disk subsystems, implement fault tolerance, provide application support, install and configure network protocols (TCP/IP, IPX/SPX), and RAS, implement NT, NetWare and Midrange workstation connectivity.

Software, Languages, Utilities and Tools: Desktop Central, DameWare NT Utilities, Beam Backup, Barracuda Backups, Laserfiche Administration, Norton Ghost, McAfee Firewall, Norton Anti - Virus Protection Utilities, Visio, Adobe Acrobat, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher, and Outlook) and other commonly used programs. Knowledgeable of SharePoint, Microsoft Visual Basic versions 5.0, 6.0, HTML, Microsoft Access, DBase and FrontPage.

PROFESSIONAL EXPERIENCE

Confidential, Little Rock, AR

System Analyst

Responsibilities:

• Responsible for managing Enterprise Content Management System.
• Monitor and review system failures from workflows and automation.
• Develop new system requests, review files and working with structured files coming in and unstructured files going out.

Confidential, Little Rock, AR

System Administrator

Responsibilities:

• Responsible for provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values. Manages all network related hardware and software for STI and clients.
• Maintain servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements for STI and clients. Manages OS patches and upgrades on a regular basis.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, software, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform security monitoring to identify any possible intrusions.
• Support LANs, WANs, network segments, Internet, and Intranet systems, desktop computers, printers, routers, switches, firewalls, phones, smartphones and software deployments. Create, change, and delete user accounts per request, perform other related duties ad required or assigned.

Confidential, North Little Rock, AR

Network and Computer Systems Manager

Responsibilities:

• Oversees Agency’s IT operations and develops strategic planning of multiple projects.
• Deliver business services and reduce IT expenditures, system refinement and significant cost savings. Responsible for managing, supporting desktops, tablets and mobile users across 4 locations.
• Manages Hybrid Office 365/AD security configuration and administration, creating, locking/unlocking users and resetting user passwords; validation of user security and security roles; maintain basic local user profiles; perform security audits and troubleshoot authorization issues.
• Responsible for Network Directory Services, File Placement, File Naming conventions, File Integrity Checks (Virus Scanning), and Network Data backups on the Network File Servers
• Perform Network Management and Performance Monitoring functions. Advise management when upgrades to the network are needed to ensure peak performance and minimize down time
• Managed Cisco UC Call Manager, mobile and data devices through Air Watch MDM for the agency. Maintain hardware and programming of the UC Phone system and Voice Mail system. Monitor traffic flows and traffic volumes to determine when telecommunications expansion is needed.
• Responsible for PC and Network hardware maintenance. Ensure that proper records are maintained; Asset listings, Maintenance and problem logs. Provide PC user support and software installations
• Responsible for PC and Network hardware maintenance. Ensure that proper records are maintained; Asset listings, Maintenance and problem logs. Provide PC user support and software installations.
• Conduct technical analysis of all systems, including the governance framework, architecture, and disaster recovery and business continuity attaining 99% up time.
• Negotiation of IT contracts and pricing on hardware/software purchases and consulting services.

Confidential, North Little Rock, AR

Computer Support Specialist

Responsibilities:

• Administer, maintains software and hardware on servers, VMware, MDM, Cisco CM, desktops and tablet pc.
• Monitors and reacts to local area network alarms generated from system management tools.
• Performs server back-up, maintenance and network diagnostic routines.
• Reports, records, and escalates problem events to the appropriate technical support contractor, departmental users and vendor support staff. Maintains a professional relationship and coordinate activities with system vendors and contractors.
• Maintains, tracks, inventories, and coordinates the ordering of consumable computer supplies necessary to sustain the computing environment.
• Coordinates wireless communications services and replaces devices as needed.
• Maintains competence in resolving most hardware and software malfunctions without assistance.
• Assists in assuring network security.
• Creates new user account on the network, setup exchange mailbox, trains and orients new users n available systems.
• Assists with technical input on system design, planning, and hardware/software upgrades.
• Follows-up with user to provide information or assistance in a timely manner.
• Makes recommendations for improvements in procedures.
• Assures field staff connectivity.

Confidential

Dell Deployment / Technician

Responsibilities:

• Administer network servers running NetWare 5.0, Windows NT Server and other business application software.
• Develop and implement disaster recovery procedures.
• Responsible for implementation, administration and maintenance of computer network, both in hardware and software aspect, in-charge of automation and integration projects, responsible for the technology implementation and maintains organization’s MIS/POS administration/implementation. Performs routine back up of confidential data and maintains inventory of both hardware and software.
• Designs, upgrades, specifies, configures, installs, maintains PC and local area network hardware, software, and telecom services such as routers, bridges, switches, modems and cabling.