Desk-side Support Resume
SUMMARY
- An articulate, detail orientated, energetic and hardworking Computer PC service professional, with many years track record for fixing and troubleshooting notebook and desktop computers as well as computer peripherals.
- Hands - on expertise in installing and configuring the software. In-depth understanding of protocols and contemporary MAN, WAN and LAN systems.
- Furthermore, I have a wide range of experience in both technical and administrative Field.
- Over 5 years of experience as a Computer Hardware Technician and 4 years offering customer service.
- CompTIA Security+ certified professional with a proven track record in computer architecture
- Cisco Certified Network Associate (CCNA)
- Highly accomplished in fixing of different types of desktop computers, laptops, and motherboards
- PC repair and Network technician
- Ability to instruct users with computer and presentation skills.
- Hands on experience in network installation and troubleshooting of LAN and WAN networks
- Skilled at mounting hardware and installing software in a data center environment
TECHNICAL SKILLS
Networking: LANs/ WANs/ SANs/ TCP/ IP, VoIP, DNS, HTTP, Wireless/ VPN Architecture, Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers (Group policy management console)
Virtualization: VirtualBox, VMware Workstation 9, 10,11,12
Operating Systems: Linux (Mint), Windows, iOS Android and MAC OS X
Databases: Oracle (SQL)
Hardware: iPads, iMacs, Tablets, Desktops, Laptops, Printers, Scanners, Projectors
Software: Active directory , Microsoft Office 365, Antivirus software’s, TeamViewer, OVAD imaging system, Palo Alto Networks, SQL, FortiGate, Wireshark, Nagios, NetFlow
PROFESSIONAL EXPERIENCE
Confidential
Desk-side Support
Responsibilities:
- Provide technical support to users and ensure proper maintenance of workstations, printers, and peripherals.
- Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
- Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
- Shadowed the system administrator
- Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
Confidential
Computer Hardware Technician
Responsibilities:
- Install software and hardware on standalone individual computers
- Ensure care of peripheral devices and end-user workstations
- Help in supplying desktop computer program options
- Respond to internal non-tech employees
- Handle testing processes for computer software applications and recently installed hardware
- Help with network processes, monitoring them to ensure efficient performance and troubleshooting when needed
- Install and upgrade anti-virus software constantly