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Desk-side Support Resume

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SUMMARY

  • An articulate, detail orientated, energetic and hardworking Computer PC service professional, with many years track record for fixing and troubleshooting notebook and desktop computers as well as computer peripherals.
  • Hands - on expertise in installing and configuring the software. In-depth understanding of protocols and contemporary MAN, WAN and LAN systems.
  • Furthermore, I have a wide range of experience in both technical and administrative Field.
  • Over 5 years of experience as a Computer Hardware Technician and 4 years offering customer service.
  • CompTIA Security+ certified professional with a proven track record in computer architecture
  • Cisco Certified Network Associate (CCNA)
  • Highly accomplished in fixing of different types of desktop computers, laptops, and motherboards
  • PC repair and Network technician
  • Ability to instruct users with computer and presentation skills.
  • Hands on experience in network installation and troubleshooting of LAN and WAN networks
  • Skilled at mounting hardware and installing software in a data center environment

TECHNICAL SKILLS

Networking: LANs/ WANs/ SANs/ TCP/ IP, VoIP, DNS, HTTP, Wireless/ VPN Architecture, Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers (Group policy management console)

Virtualization: VirtualBox, VMware Workstation 9, 10,11,12

Operating Systems: Linux (Mint), Windows, iOS Android and MAC OS X

Databases: Oracle (SQL)

Hardware: iPads, iMacs, Tablets, Desktops, Laptops, Printers, Scanners, Projectors

Software: Active directory , Microsoft Office 365, Antivirus software’s, TeamViewer, OVAD imaging system, Palo Alto Networks, SQL, FortiGate, Wireshark, Nagios, NetFlow

PROFESSIONAL EXPERIENCE

Confidential

Desk-side Support

Responsibilities:

  • Provide technical support to users and ensure proper maintenance of workstations, printers, and peripherals.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Shadowed the system administrator
  • Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.

Confidential

Computer Hardware Technician

Responsibilities:

  • Install software and hardware on standalone individual computers
  • Ensure care of peripheral devices and end-user workstations
  • Help in supplying desktop computer program options
  • Respond to internal non-tech employees
  • Handle testing processes for computer software applications and recently installed hardware
  • Help with network processes, monitoring them to ensure efficient performance and troubleshooting when needed
  • Install and upgrade anti-virus software constantly

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