Operations Support Service Center Analyst Resume Secaucus, NJ - Hire IT People

TECHNICAL SKILLS

OS/390 Sysplex, OS/MVS, JCL, JES 2, TSO, AS400, Control M, OPC/A, VM, VSE, Netview, CICS, VTAM
Windows NT Workstation/Server 4.0, Windows 2000 Advanced Server, Windows Server 2003, Windows 2000/2003/2008 , SQL*Plus
Microsoft Office, Tivoli, Maestro, IIS, DNS, FTP, Active Directory, Microsoft Outlook, Microsoft Exchange
IBM TWS. BackupExec, Spectrum, CA Servicedesk, RT Ticketing System, Cater Ticketing System

PROFESSIONAL EXPERIENCE

Operations Support Service Center Analyst

Confidential, Secaucus, NJ

Responsibilities:

Centrally monitor and troubleshoot all infrastructure alarms related to integrated Building Management Systems, Network Monitoring Tools and physical Security Access Control for multiple Data Centers with escalation of all jeopardies to Management in a timely fashion Provide first line support for Sharp SAP job creation and TWS job creation/scheduling
Responsible for monitoring the internal network, phone system, servers and any telecommunications equipment in vXchnge data centers
Global Operations.Infrastructure 24/7 fault & performance monitoring & management.Proactive monitoring, investigation and remediation to eliminate unscheduled infrastructure downtime
Create Customer support tickets and manage from dispatch to completion Effectively handle incoming calls from thousands of global users across a wide range of IT technology
Perform Customer Workflow Procedures and Special Requests
Provide assistance in all Customer activity and or installs where needed to ensure all requests are met in a timely and orderly manner
Track and monitor scheduled Maintenance activities. Create Maintenance Notifications and Customer Service Advisory for emergent events
Administer Facility Security and Access Controls throughout all data centers ensuring strict accordance with the requirements of vXchnge and our Customers
Ensure that all Standard Operating Procedures are strictly adhered to in accordance with the policies established by vXchnge and escalate any violations to Management

NETWORK OPERATIONS CENTER ANALYST

Confidential, Wayne, NJ

Responsibilities:

Document and troubleshoot reported network issues
Conducted T1 testing on customer circuits
Monitor network traffic and perform router/circuit testing/maintenance
Provide first line VOIP technical support to customers and create a trouble ticket using RT and Cater ticketing system

NETWORK OPERATIONS CENTER ANALYST

Confidential, Edison, NJ

Responsibilities:

Provide first line phone support for all customer server and WAN operations
Provide first line support for Sharp SAP job creation and TWS job creation/scheduling
Primary escalation point for Technical Operations issues arising from within and outside the company
Global Operations.Infrastructure 24/7 fault & performance monitoring & management.Proactive monitoring, investigation and remediation to eliminate unscheduled infrastructure downtime
Ensure all network, server, SAN infrastructure are performing up to agreed upon specifications with sufficient capacity Manage direct communication with multiple support teams and customer facing issues regarding network maintenance, outages and service affecting events.
Effectively handle incoming calls from thousands of global users across a wide range of IT technology
Perform troubleshooting and problem tracking for end users