Objective
A position in INFORMATION TECHNOLOGY requiring a self-starter with relevant training and hands-on experience in network engineer, network operator, systems analysts, systems administrator help desk, hardware/software installation and systems diagnostics, configuration and repair

SUMMARY
Over 10 years of IT experience in areas such as Design, Installation, Configuration and Troubleshooting of Software/Hardware, Network Monitoring (tools: BMC OpenView with Patrol, NetIQ AppMgmt, Web Console, What is Up Gold), User Support, Help Desk, PC Tech. Experience with Operating System Deployment, most recently having deployed, installed and configured MS Windows 2000/XP for 3,000 users. Hard and creative worker able to work well in stressful and demanding environments. Proficiency in coordinating communication among groups, and managing people and projects. Earned multiple industry certifications including; A+, MCP, MCSE, MS Exchange 5.5, CCNA, and I am currently pursuing my CCNP certification. Involved in the deployment, installation and configuration of MS Windows 2000/2003/XP Pro/Home edition, for 3000+ users at multiple client sites in California. Experienced with start-ups and continuous process improvement. Analytical, quality work with attention to details and productivity improvement.

TECHNICAL SKILLS
Hardware: IBM Compatible PC/Servers/Workstations, MS Exchange 5.5/2000/2003 Servers, Dell, Compaq, HP, Apple, laptops, notebooks, printers, fax, scanners, modems, routers, switches, hubs, blackberries, hard drives, CD-ROM, Floppy Drives.

Software: Microsoft Office Suite 97/2000/2003/2007/2010 Pro/XP Pro, MS Outlook 98/2000/2002/2003, MS Project 98/2000, Visio Professional 2000, Lotus Notes 6.1, cc:Mail, Groupwise 5.5/6.0

Operating Systems: Windows 9.x/NT/2000/ Servers2000/2003/2008/Me/XP/XP Pro/Vista/ Novell Netware 5.1/4.x/3.x, Novell Client 4.9, Windows 98/2000 Pro Workstation/Server, ISPF, Unix, DOS .Directory Services: NDS, Active Directory Programming: Visual Basic, C/C++, HTML, HTTP.

Databases: MS Access 97/2000/2007/2010, Paradox 7, ODBC, MS SQL, Oracle.Network Admin: NetWare 5 LAN Administrator, GroupWise 5/6.0 Administrator, IIS 5 Web Administrator on Windows NT, LAN/WAN/MAN, VLAN, Inter-VLAN Routing, configure HSRP for fault-tolerant routing, Multicast overview, configure IP Multicast, control campus network access, Veritas Backup Exec, Norton AntiVirus CE, ZENworks & Novell Application Launcher, InstallShield, Symantec Ghost Enterprise.Network Architecture: DNS, DHCP, WINS, TCP/IP, EIGRP, EGRP, OSPF, IIS 5.0 Administration, VPN, ATM, FTP, Telnet, ISDN, IGMP, SMTP, POP 3, PPP/PPTP, Netbeui, BGP, IGRP, HP Openview, Ethernet, Hubs, Cisco Routers (1900, 2500, 3460, 4000, 5000, 6000 series), Bridges, Proxy Server, Firewalls, Zone Alarm, Norton Personal Firewall. NIS, LDAP and single sign on technologies. Hands on experience working in a NAS or SAN environment. Experience with blade servers from IBM, HP or Dell.

EDUCATION
Currently pursuing Ph. D in Information Security Management.
Masters in Information Systems Security 09/2007
BS Computer Information Systems.
BS Industrial Engineering.

INDUSTRY CERTIFICATIONS

Project Manager Professional Certified
Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer (MCSE)
Microsoft Server Exchange 5.5, Cisco Certified Network Associate (CCNA)
A+, Certified Currently pursuing CCNP Certifications

LANGUAGES
Portuguese, Spanish, French, English, Criolo

SECURITY CLEARANCE
NACI Level 8 Public Trust
Security Sensitive (USPS)

PROFESSIONAL EXPERIENCE

From 01/2011 to Present
I have worked short term contract and assignment with following companies:
Confidential - 07/2011 - Present
Network Engineer

• Responsible for the day-to-day system-level operation & maintenance of a complex LAN/WAN
• Troubleshoot, planned and performed high level system engineering analysis and studies for the network infrastructure.
• Perform protocol analysis, network design
• Perform evaluation of remote monitoring tools in support of technology changes and submit recommendation.

Confidential - 03/2011 - 07/2011
Help Desk

• Provided technical software/hardware and network problem resolution
• Troubleshoot ticketing system, VPN, and remote access
• Performed question/problem diagnosis in a call center environment.
• Documented and track support activity and clearly communicated technical solutions in a user friendly professional manner.

Confidential - 01/2011 - 03/2011
Network engineer

• Provided Network Engineering services in support of customer data networks
• Worked with customer technical teams to provide solutions for customers internetworking communications requirements
• Perform router/switch network hardware/software upgrades
• Prepared work orders containing instructions to be used by technicians to configure network hardware and software
• Prepared schematics to define and illustrate network design solutions

Confidential 02/08 -10/30/2010
Network Operator/Network Administrator

• Monitor the network and intercept trouble calls by reviewing current status
• Check systems alerts using Whats Up Gold, BMC OpenView Patrol monitoring systems
• Check electronic for reported power outages, server updates, circuit or hardware installation and de-installation or any untracked alerts
• Review the previous critical systems checklist and run the CPU utilization statistics for the WAN Routers
• Review service center tickets for IT networks. Check both open tickets by assignment group and shared ticket by assignment group
• Monitor e-mails and messages from vendors/management on regular basis
• Check network attached storage (NAS) at each regional office to ensure that data has been replicated at the schedule time
• Crosscheck information vista for bandwidth utilization
• Check Cisco works for unauthorized changes or to confirm that authorized changes to switches have occurred
• Check TACACS exception reports, review audit logs for unauthorized login attempts
• Collaborate with CSIRT team to identify “black list” IPs that are denied at the perimeter
• Review forefront, iron port, and counteract systems for proper operations, excessive backlog, or possible virus issues
• Review all open tickets in peregrine service center to ensure they contain the latest updates
• Check the DS-3 circuit between the central and the replication site for utilization and verification of data replication
• Create help desk ticket for every call or alarm detected by the monitoring systems
• Troubleshoot all the events detected by the monitoring systems
• Proactive testing/monitoring circuit, report outages/severe outages
• Preliminary troubleshooting (Isolate affected device(s), ping device bounce interface etc.)
• Check for Change Controls concerning down device.
• Hourly Update on network status. Check bmc OpenView for anomalies
• Uploaded bmc openView software Applications
• Escalate and take action during network outage and server problems
• Enter network outage information and all activities in the master log
• Review forefront, iron port, and counteract systems for proper operations, excessive backlog or possible virus issues
• Maintain CFM systems and network, configured both hardware and software,
• Regularly leaded in technical assessment and delivery of specific technical solutions to customer
• Coordinated implementation of new installations, designs and migrations for technology solutions or platforms
• Supported project personnel in resolving fairly complex program problems. Worked with client and management to resolve issues and validate programming requirements within their areas of responsibility.
• Provided technical advice on complex programming

Confidential 08/07 - 10/08
Network Engineer

• Monitor call center tracking for field engineers, inventory database (REMS/WASP) issue log.
• ITIL supportservice management.
• Maintain CFM systems and network, configured both hardware and software
• Setup of network infrastructure for field engineers, standardize hardware, software and application delivery methods.
• Employed an enterprise-level system monitoring and management suite through application development and maintenance support.
• Established a consistent tiered service agreement for the entire infrastructure, Implemented an ITIL service desk function based on the newly established service agreements.
• Monitor e-mails and messages from vendors/management on regular basis
• ITIL support service management
• Tested, installed, and configured primary, secondary workstations, laptops and servers
• Installed and configured the brocade switch (3200/3900)
• Installed and configured juniper router J series (2320/2350/4350/6350)
• Configured and used the WEB TOOLS switch management GUI
• Verified installation of the switch with WEEB TOOLS
• Verified the installation of the switch through the use of the CLI utility

Confidential 01/07 - 08/07
Network Security Engineer

• Proactively accessed Microsoft patch compliance, ensured-wide compliance with automatic policy enforcement.
• Protect mobile users, monitor notification services and virus source tracing
• Schedule updates at determined intervals, monitor system security 24/7
• Enabled critical alerts to be sent to specified individuals via e-mail
• Installed servers and patches·Provided desktop support, troubleshoot workstations, laptops, blackberries
• Installed and configured personal/network printers
• Created user mail accounts, installed son/dell servers
• Created remedy tickets. Monitored systems performance
• Monitored systems security, created filter rules and permissions
• Performed systems backup and systems alert.· Monitored systems mail accounts, archives
• NOC Technician provided support in a 24x7x365 days/year role that monitors and supports critical network elements using real time alarming of network faults, analysis, notification, trending of faults and escalation
• Provided real time and near real time responses
• Provided on-line knowledgeable assistance and coordination; facilitated efforts with MSOs, field engineers, service providers, vendors and other outside support organizations
• Initiated, updates, tracks and closed network trouble tickets; created and send network alerts and flashes
• Performed pro-active network element status and health checks as part of normal surveillance activities
• Upon receipt of network trouble conditions, follows procedures to directly access certain network elements to validate and further sectionalize specific trouble conditions
• Worked to develop and implement network management tools and processes to improve the NOC capabilities, and to ensure quality service levels across all markets
• Provides technical support, training, and guidance to junior or lesser experienced technicians
• Audits log and turnover for shifts to make sure that accuracy of data is valid and outstanding issues are documented
• Identified procedural errors and takes them back to the source or management
• Worked to ensure that procedures and processes are clear and will be followed going forward.

Confidential 12/05 - 12/06
Network Operations/Security Engineer

• Centrally manage and monitor system security status from a centralized console.
• Coordinated proactive defense against malicious threats and attacks on network
• Mitigated the risk of rouge and non-compliant systems
• Updated, configured and enforced protection policies
• Evaluated systems policy status , monitor network weak points
• Monitor integrated alerts and notification on compliance
• Enable critical alerts to be sent to specified individuals, SMS, and text pager
• Preventing systems from falling out of compliance and stopping end users from changing settings or disabling vital protection.
• Installed and configured routers 3700, 4500, 6500, 1900, 2500, 3460, 4000, 5000, 6000, switches, pix firewalls TACACS server account management to manage all nodes in the network Installed and configured wireless, and VLAN network.
• Network Control Facility (NCF) provided connectivity support to EPA Headquarters’ Backbone network.
• Support network components that encompass all connectivity devices such as Cisco routers, Cisco switches, Cabletron hubs, AT&T CSU/DSUs and associated equipment supporting WAN communication links, i.e. loss of building-to-building connectivity via T1, T3, TLS, FDDI, and Gigabit Ethernet circuits.
• Monitor Network Console
• Proactive testing/monitoring circuit, report outages/severe outages
• Investigate any device that appears in an Alarm state or any Alert By HPOV
• Preliminary troubleshooting (Isolate affected device(s), ping device bounce interface etc.)
• Check for Change Controls concerning down device.
• Hourly Update on network status• Check HP OpenView for anomalies
• Escalate and take action during network outage and server problems
• Enter network outage information and all activities in the master log
• Open Remedy tickets/update Remedy tickets as needed
• Provide a monthly report of bandwidth utilization of all serial interfaces
• Provide the bandwidth utilization status for all WAN links in a monthly report.
• Supported windows 2000/XP/2003, Novell 4.3 and ZenWorks. Installed patches for Windows 2000/XP/2003. Monitored Outlook 2003 and Exchange 2003 mail servers.
• Created e-mail accounts Outlook and Exchange 2003. Lotus Notes 6.01. NIS, LDAP and single sign on technologies.
• Hands on experience working in a NAS or SAN environment.Experience with blade servers from IBM, HP or Dell

Confidential 3/04 - 11/05
Systems Administrator/Help Desk

• Configured an Installed DNS (internal and external), Firewall and Web servers.
• Create users account, create procedures for website, dns stop/start.
• Created password lists, commands to check web processes.
• Installed the updates/patches, performed web portal update. Respond to
• Helpdesk pages within 30 minutes to client by phone, email, or visit.
• Resolve helpdesk tickets within 4 hours of responded to time.
• Provide weekend support as needed. Install assigned hardware devices, Install assigned software requests.
• Help Desk ticket resolution, close or update tickets everyday.
• New/replacement PC installations, hardware/software installations.
• Had an active role on migrating mail services from GroupWise 6.5 to MS Office Outlook 2003Respond to automated alerts, customer phone calls, and emails by entering appropriate data in the ticketing system using RightNow Technologies.
• Experience with Static/Dynamic IP Addresses Knowledge of routing, TCP/IP stack, OSI model. Lotus notes 5.8.1

Confidential 01/04 - 12/04
NetIQ Engineer

• Monitor over 3500 USPS servers Create, update and close sev1, and remedy tickets Monitor NetIQ alarms
• Monitored Knowledge Script Restored network connections by configuring IP address (static/DHCP).
• Perform netback ups, files restore, and backup reports Monitor Event viewer, and restore services as needed Monitor and collect all information pertaining ACE Server Management Hotline Monitor NetIQ Server Management Console.
• Moved servers (in and out of Non-Monitoring status), decommissioned servers Create print queue generator (Add, change, and delete printers)File Restore, Created remedy tickets for disk full alerts 75% capacities.
• Troubleshoot applications Respond to automated alerts, customer phone calls, and emails by entering appropriate data in the ticketing system (Remedy) and keeping the customer up-to-date on problem resolution per defined procedures Monitor an enterprise wide VoIP and data network using multiple tools including: HP Openview.

Confidential 3/03 - 11/03
Computer Systems Specialist.

• Deployed, Installed and Configured MS Windows XP for 3,000 users.
• Renamed the computer with users shortname, added the user account.
• Installed all standard applications that were installed on users old machine. Set up new machine to be a ghost server.
• Used crossover cable to transfer of drive image.
• Restored user data from old pc hard drive image to the proper folders on the new pc. Installed the updates/patches, performed web portal update.
• Checked with user for quality assurance, data present.
• Installed and configured software/hardware, and associated peripherals. Restored network connections by configuring IP address (static/DHCP).

Confidential 9/02 - 12/02
Network Engineer (Contracted to various client sites in California)

• Deployed, Installed and Configured MS Windows 2000 for 300+ users.
• Installed labs for airport E-screeners, installed and configured motherboards, pcmia cards, expansion cards.
• Installed software/hardware and associated peripherals.
• Knowledge of routing, TCP/IP stack, OSI model, and other related networking topics.
• Performed routine maintenance on equipment (routers, password changes and IOS upgrades).
• Supported other teams within the organization with implementation and troubleshooting.

Confidential 1/00 - 9/02
Network Operations Engineer

• Performed system configurations; routers, pix, hubs, troubleshoot and maintain network hardware/software.
• Configured IP addresses, subnet mask, DNS, ATM, ISDN, data scripting and configuration, managed production machines data warehousing S80, H70, manage backup machine H70.
• Manage transit manager/decompression station, software -Adesso (TASC-COLD)-main application Cold_Mon and Cold_Run, check dataproc_log preprocessing programs, run delloads, Sybase, Veritas, HP OpenView, Patrol, Samba, control production, file system structure (log, acct., scripts).
• Monitor: Network OpenView, machines-use Patrol, mainframe, perform help desk-research problem, check file system status, configuration and file ingestion.
• Administered the unclassified and classified networks including day-to-day operations.
• Recommended upgrades, and updated documentation.
• Maintained stand-alone systems used for classified document control, video teleconferencing and presentation display.
• Oversaw local area network operations and maintenance.
• Interfaced/integrated with the wide area network telecommunications operations on all matters involving network compatibility.
• Maintained and operated the NT Local Area Networks (LAN/WAN) for several off-site customer networks.
• Gained proficiency in Windows 2000/NT 4.0 network with Exchange 5.5 email servers, Windows 2000 and NT 4.0 Workstations and MS Office 2000 Suite.
• Experience in Network Operations.
• Monitor an enterprise wide VoIP and data network using multiple tools including: HP Openview, and Netcool Experience with protocols such as UDP, TCP/IP, BGP, EIGRP and RIP. Openview, Ethernet, Hubs, Cisco Routers (1900, 2500, 3460, 4000, 5000, 6000, 7500 series), Bridges, Proxy Server, Firewalls, Zone Alarm, Norton Personal Firewall. Experience with Hub Stack 10 Base-T Hub with LAN View SEH 24Experience with Static/Dynamic IP Addresses.

Confidential 11/99 - 1/00
System Support Analyst

• Worked on Y2K project.
• Performed migration from CC: mail to Outlook 982000.Configured and installed PC and peripherals in Novell and NT environments.
• Provided help desk support to system users, monitored and troubleshot mainframe/OpenView.

Confidential 9/98 - 11/99
Systems Analyst

• Installed, configured, tested, updated, and maintained user workstations.
• Troubleshot workstations and peripheral devices on Novell Network/NT Networks.
• Designed emergency planning and hardware/software upgrades.
• Installed and configured specialized software, systems backup, POP3, cc: Mail, and Microsoft Exchange Server 5.5.Installed and configured e-mail software systems, including Microsoft Outlook 98, cc: Mail and GroupWise 5.5.
• Installed and configured IP addresses, subnet mask, SMTP, DNS, and PPP/PPTP.
• Installed and configured hubs, Cisco Routers, ATM Switches, Bridges, Firewalls and Gateways. Performed ghost images from Mainframes to Workstations.

Confidential 4/98 - 7/98
Installation Coordinator (Part-time)

• Installed security filters.
• Configured engineering information from Telcos.
• Performed kwik Start troubleshooting.
• Opened and checked trouble tickets for end users.
• Configured T1 channel on Cisco 1900, 2500, 3460, 4000, 5000 and 6000 series routers.
• Assigned IP addresses, subnet mask, DNS
• Installed and configured ISDN, installed hubs, firewalls and performed help desk/user support

Confidential 5/98 - 9/98
PC Technician/Help Desk

• Performed LAN/MAN installation and configuration.
• Provided help desk services for end users.
• Troubleshot hardware/software and PC peripherals.
• Tested, installed, and reconfigured primary and secondary workstations.
• Installed and reconfigured motherboards and components.
• Installed configured, troubleshot and maintained printers.
• Performed help desk and supported end users.
• Performed systems administration for UNIX, Windows 95, Windows NT and DOS environments.