TECHNICAL SKILLS

Environment: s: Mac OS 6/7/8/9/X, MS Windows 3/9X/XP/Vista/7/8/8.1/10, Server 2000/2003/2008/2008 R2/2012/2012R2/2016, UNIX, Linux, iOS, Android

Applications: Adobe CS, web browsers, anti - virus software, desktop publishing (Office 2000/XP/ 2003/2007/2008/2010/2011/2013/2016 ), remote desktop, drive backup/imaging, and file recovery.

Protocols: SIP, RDP, TCP/IP, DHCP, HTTP, HTTPS, FTP, SSL, POP3, IMAP, SMTP

Networking: LAN, WAN, Wifi, Mobile-broadband, VPN, DNS, Hardware/software Firewall, Routers, Switches, Hubs

Languages/Scripting: PowerShell, C++, Java, Python, SQL, C#, HTML, ASP.NET, XML, CSS

Hardware: Intel/AMD-based servers, SANs, desktops, laptops, hard drives, motherboards, network cards, CPUs, RAM, graphics cards, power supplies, audio cards, printers, tape drives, removable-drives, and peripheral devices

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Senior Information Systems Engineer

Responsibilities:

• Microsoft Windows Server 2008R2, 2012, 2012R2, and 2016 administration
• Linux Redhat Enterprise 7 administration
• Microsoft Lync Server 2013 administration
• VMWare ESXi administration
• Cisco WebEx Business Suite administration
• Cisco Webex Teams administration
• Cisco Video Mesh Node implementation and administration
• Vbrick webcast implementation and administration
• Systems analysis and design for complex, enterprise architecture
• Actiance Vantage administration
• PowerShell scripting and automation
• Cisco TelePresence administration
• Network traffic monitoring and analysis via packet capture and Wireshark
• Vendor liaison
• Disaster Recovery and Business Continuity Planning
• 24x7 support for on - call rotation

Confidential, Flagstaff, AZ

Systems Administrator, Intermediate/Senior

Responsibilities:

• Deployment, configuration, and maintenance for 350+ physical and virtual servers running every version of Windows from Server 2016, 2012R2, 2012, 2008R2, and 2008
• Active Directory forest administration and support of over 120,000 users
• Google G Suite administration for over 200,000 users
• Skype for Business Server 2015 and Lync Server 2013 administration, installation, configuration, and troubleshooting for ~9000 Skype for Business enabled users and ~4000 Enterprise Voice users (on-premise)
• Exchange Server 2016 and Exchange Server 2010 administration, configuration, and troubleshooting including Unified Messaging (on-premise)
• Exchange Online Protection/Advanced Threat Protection/Office 365 administration and troubleshooting
• Powershell scripting and automation
• Enghouse Interactive Communications Center, Touchpoint (formerly Zeacom), and Quality Management Suite implementation, administration, and troubleshooting for multiple campus call centers including 24/7 help desk
• Hyper-V administration in highly available cluster and standalone configuration
• AudioCodes Survival Branch Appliance implementation, configuration, administration, and troubleshooting
• AudioCodes Virtual Session Border Controller implementation, configuration, administration, and troubleshooting for use with SIP trunks and serving as central hub for all telephony connections
• AudioCodes Mediant 1000B Media Gateway implementation, configuration, administration, and troubleshooting for use with T1 PRIs
• AudioCodes MP1288 and MP124 Analog Gateway implementation, configuration, administration, and troubleshooting for use with analog devices and emergency phones
• Networking configuration for server infrastructure including TCP/IP, CISCO firewalls, DNS, DHCP, VPN, and SNMP
• Systems Center Operations Manager configuration, administration, monitoring, and alert resolution
• Windows Server Update Service administration and troubleshooting
• Remote Desktop Services administration and troubleshooting
• Virtual Private Network administration and troubleshooting
• SAN administration of iSCSI and direct attached storage arrays
• Provide tier III support to other ITS staff, teams, and other departments
• 24x7 on-call to provide support by responding to emergencies within 30 minutes
• Install and maintain Intel/AMD-based, rack-mount server hardware
• Maintain high levels of confidentiality, integrity, and availability (>99.9% uptime) for all systems
• Data Protection Manager administration and troubleshooting
• SQL server administration and troubleshooting
• File Share administration
• Document systems setups and configurations, then provide cross-training to team members
• PKI certificate request, issuance, assignment, and revocation using internal certificate authority and InCommon certificate authority
• Collaborate with vendors (AudioCodes, CenturyLink, Google, Microsoft, Enabling Technologies, Enghouse, Polycom, Yealink, RAMTEL, and Dell) for installation, configuration, and troubleshooting of hardware and software

Confidential, Flagstaff, AZ

End User Computing Specialist, Intermediate/Senior

Responsibilities:

• Administer servers running Windows Server 2008 R2 for running central anti-virus management console and Altiris Deployment Solution.
• Provide tier I, II, and III support for NAU faculty and staff of Windows XP, 7, 8, 8.1, and Mac OS X desktops, laptops, tablets, and mobile devices through on-site, telephone, instant message, and remote desktop support
• Mobile device support for Exchange
• Powershell scripting and automation
• Installed, configured, and maintained Intel/AMD desktops, laptops, and tablet hardware
• Image creation and deployment, utilizing Sysprep and Symantec Ghost
• Supervised hardware team of desktop support technicians, providing leadership, training, goal setting, and performance appraisals
• Trained and assisted team members and other departmental staff
• Network configuration and troubleshooting to support wired, wireless, and VPN connections
• Security administrator for Absolute CompuTrace console, locating stolen devices, erasing sensitive data, and working with law enforcement to recover devices
• Virtual machine installation, configuration, and troubleshooting in VMWare Fusion, Parallels, and Oracle VirtualBox
• Collaborate with Windows server and Telecom teams to convert end users from PBX based telephony system to Enterprise Voice system, and setup standalone, Lync compatible VoIP phones
• Author, publish, and revise documentation for hardware installations, software configurations, image creation/deployment, boot media creation, antivirus server administration, and procedural instructions and how-to guides for NAU systems

Confidential, Flagstaff, AZ

PC Technician & Systems Administrator

Responsibilities:

• Administration of Windows Server 2008, 2003, and 2000 for small businesses
• Installed/maintained Intel/AMD based servers, desktops, and laptops
• Backup administration monitoring tape backups of systems, testing backups, rotating off-site backups, diagnosing issues with backups, and restoring from backups
• Remotely monitored server health such as backups, anti-virus status, system performance, and event log errors
• Active Directory administration
• Documented hardware, software, and account setup and maintenance procedures for technicians as well as work performed for customer billing information
• Network administration including DHCP servers, DNS servers, firewalls, and wireless networks
• Professional and effective communicator with customers at all levels of client organizations

Confidential, Flagstaff, AZ

Student Computing Assistant

Responsibilities:

• Provide tier I support for over 23,000 students as an on-site technician for residence halls, and telephone/remote technician
• 24x7 support via working overnight shift
• Operating systems and software supported: Windows XP, Vista, and Mac OS X
• Virus remediation
• Verify and document problems or outages of systems to escalate issues to appropriate systems teams
• Author, edit, and publish wiki-based articles detailing new features, known issues, and resolutions for technical support staff