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SUMMARY

• IBM FileNet Systems Architect and Administrator with expertise in reducing cost, improving productivity, and providing great customer experience by developing and integrating the best of breed technologies for Worldwide Enterprise Content Management (ECM) infrastructures and solutions.
• My background includes digital transformation, data insights, SDLC for distributed multi - tiered applications, BPM automation, distributed multi-content capture and migration operations, data center operation excellence, strategic leadership, and mentorship in building an effective and motivated ECM practice for the clients.
• My diverse experiences have been instrumental in delivering successful mission critical and complex ECM solutions. My technical abilities to solve complex problems provide unequalled professional consulting services in the ECM industry.
• Business case pre-analysis, requirement gap analysis, business process automation
• Merger and acquisition systems integration and conversion
• Data and content security model
• Disaster recovery and continuity of business implementation
• Records management planning and solutions
• Relocation and upgrade of high available ECM infrastructure
• Onboard new clients to data center for hosting and support
• System capacity planning and performance tuning

TECHNICAL SKILLS

• IBM FileNet P8, FileNet Content Manager, Image Services, Enterprise Records, eForms, CSS, CFS, Workplace XT, Content Collector, Content Navigator, Content Analytics, COLD, ISRA, HPII, eProcess, Capture, CFS, IDM Desktop/Web Services, FAX/Print, Case Manager, Document Warehousing for SAP, CMOD, CM8, BPM Framework, FSM, Report Manager, Process Analyzer, Process Simulator
• EMC Documentum Content Server, Site Cache Server, DQL, Webtop
• Hyland SIRE WebCenter, Agenda Plus, Forms, OnBase, TeamSite
• MS SharePoint, Office 365, MS Project, Visio
• Kofax Ascent Capture, Datacap, OCR/OMR/ICR, Biscom, RightFax
• WebSphere Application Server, WebLogic, JBOSS, Tomcat, Glassfish
• VB6, COBOL, C/C++, Kornshell scripting, PL/ SQL, Java/.NET Web Services
• Oracle RAC, SQL Server, DB2, Access, Erwin Data Model, TOAD, Cognos, JIRA
• SAP R/3, Sovera 10, Aldera System, Corepoint, 837 EDI, Crawford Riptide, BMC Patrol, Google Search Appliance
• EMC Centera, Network Appliance SnapLock, Hitachi SAN, OSAR/MSAR/CSAR/SDS
• Windows Servers 2008/2012, UNIX, LINUX, MVS, VMWare, MS Azure, IBM Cloud Concierge

PROFESSIONAL EXPERIENCE

Confidential

FileNet Systems Consultant

Responsibilities:

• FileNet System Analysis and Security, New Mexico Land Office: As a FileNet Systems Expert, evaluated their ECM system consisted of FileNet P8, ICN, Kofax, and PsiGen to provide system and operational recommendations and performance tuning, developed strategic upgrade roadmap and implemented the upgrade for WebSphere/FileNet CM/ICN/custom FileNet applications, provided implementation plan to test new FileNet security model, mentored the development team to specialize in FileNet and Kofax development and support, developed process to standardize FileNet deployment packages and to synchronize object stores in different FileNet environments for testing purposes.
• As a FileNet Systems Consultant, helped reconcile Image Services to FileNet Content Manager (FCM) migration, provided best practice and implementation strategies to address Content Platform Engine security with WebSphere VMM and Radiant Logic, reviewed and provided recommendations for DR, developed process to migration documents from Isilon to NetApp, analyzed contents and security for onboarding CMOD, worked on FileNet migration packages, collaborated with cross functional teams to upgrade or patch AIX/WebSphere/FCM/CSS/ICN/custom FileNet applications, and supported FileNet systems used for Medical Claims System, Medical HealthCare Summary, Billing/Remittance, Correspondences, Evidence of Coverage, Risk Adjustments, and Customer Services.

Confidential

Senior Consultant

Responsibilities:

• IBM FileNet Upgrade Evaluation for Trade360: As a FileNet SME, evaluated Trade360 software stack and provided recommendations for FileNet Image Manager to Content Manager 5.2.1 upgrade, document migration approach, and new software and hardware requirements. Delivered architecture and design recommendations to save expensive licensing cost.
• Physician Credentialing System, SCL Health System: As a FileNet SME on this document conversion project from FileNet P8 to Hyland OnBase, designed the FileNet extraction process, created mock up sample extraction data, documents, and annotations for OnBase import process, created test and reconciliation plan, and provided technical support for the document migration. Resulted in fast extraction and ease of reconciliation so any document can be reprocessed quickly.
• FileNet P8 5.2 Platform Upgrade, California Franchise Tax Board: As a FileNet SME, mentored the California FTB’s IT staff on how to upgrade FileNet P8 5.1 to 5.2. This jump started the IT staff to be self-sufficient, avoid common pitfalls, and completed the upgrade with confidence in two weeks instead of months. This included migration to different server and storage hardware, changing OS from AIX to RHEL, upgrading software version of Content Search Services (CSS), DB2, WebSphere, and Network Appliance.
• FileNet P8 5.2 Platform Upgrade, Bureau of Indian Affairs: As a FileNet SME, led the upgrade and configuration for IBM FileNet P8 3.5.2 to P8 5.1 and 5.2.1 environments. Collaborated with other IT Teams in upgrading Windows 2003 Server to Windows 2012 R2 Server, switched the platform from SQL Server 2000 to Oracle RAC 11G R2, and WebLogic 8.x to WebSphere 8.5. Performed QC testing and verified scalability of the custom migration application.
• IBM ECM Cloud Solution, US Forest Services: As a FileNet Lead Architect, facilitated and built the IBM ECM cloud solution using Microsoft Azure for concept demo on US Forest Services proposal. Gathered requirements, evaluated technical feasibility of vendors’ proposed solutions to align with overall CGI proposal, and implemented the solution for the demo. Resulted in completing a complex FileNet demo environment in the cloud in 3 weeks.
• Sovera 10 Upgrade, CGI Healthcare Solutions Group for St. Vincent Indianapolis Hospital and Memorial Herman Hospital: As a FileNet SME, implemented capacity planning, installation, configuration, testing, maintenance of the Sovera 10 upgrade with P8 5.2, tripled the document ingestion rate for migration process from Image Services 4.1.2 to P8 5.2 for St. Vincent.
• FileNet Integration to Horizon Land Oil and Gas, Dallas Oil & Gas: As a FileNet SME, led the requirement gathering and facilitated the development of FileNet Web Services component to integrate with the new Exploration to Revenue (X2R) product, mentored the developers from France, Canada, and India on FileNet integration and managed FileNet related development/deployment/testing, and provided the upgrade path and requirements for their P8 4.5 to 5.2 upgrade.
• Requirements and Planning Recommendations, Alberta Healthcare System: As FileNet System Architect, gathered requirements and proposed a complex 5-year infrastructure plan for the high available Sovera 10, P8 5.2, and Smart Capture sites for multiple hospital locations with DR considerations and EPIC integration. Provided estimate on hardware/software/network requirements, workflow/database transactions, and scalable system architect to add more hospitals and users at any time.
• Healthcare Medical Claims System, CGI ECM TEAM: As part of the ECM SWAT Team for the Healthcare Medical Claims System, provided recommendations for the people, process, and technology to improve SLA from months to a day for claims b ack log and automated indexing for improved accuracy.
• SharePoint Migration to FileNet P8, Bank of Canada: As a FileNet Mentor, evaluated options to convert documents from MS SharePoint to P8 4.5, trained the existing support staff on P8 and Workplace XT administration and maintenance, and updated their search templates with drastic performance improvement, and fixed their P8 DR environment and process.
• IBM CM8 to FileNet P8 Conversion, Texas Health and Human Resource Services: As an ECM SME, created test scripts for IBM Content Manager to P8 4.5 document conversion, tuned the IBM Content Manager and P8 for twice the ingestion rate during document migration, reviewed the DR plan for their ECM infrastructure. Successful achieved the CM8 performance metrics and conversion.
• Bureau of Indian Affairs ECM Upgrade, CGI ECM TEAM: As a FileNet SME, provided management a strategic three year upgrade roadmap and technical project plan for BIA TAAMS Re-platform.
• City Clerks and Public Utilities, City of San Diego: As ECM Developer, supported and maintained the Documentum, Hyland SIRE, and Kofax for City Clerk’s Office and Public Utilities. Led server migration to the new ATOS data center, provided roadmap for hardware/software upgrade to their ECM platform, mentored an ECM Application Support Team locally and remotely. Resulted in a stabilized and faster ECM system and reduced 60% of problem tickets.
• IBM FileNet Upgrade Evaluation, The Dominion: As a FileNet SME, evaluated and provided recommendations and detail plans for The Dominion’s software upgrade, capacity planning, performance enhancements, and security model for their current and future FileNet systems.
• IBM FileNet Migration, SunTrust B ank: As a FileNet Project Manager, saved over $100,000 per year in maintenance/licensing cost and about 40% faster FileNet system performance after upgrading FileNet related software stack and migrating to new AIX and SAN hardware.
• Image Services Upgrade, Proponix: As FileNet Technical Lead, upgraded FileNet Image Manger(IM) 3.6 ESE to 4.1.2, scripted the FileNet data migration process, and led the production cut-over for Trade 360 system used by clients in the US, Canada, and Australia.
• Pyramid Application, Moody’s Investor Services: As FileNet Technical Consultant, l ed cross functional teams in building and supporting 15 FileNet P8 and Records Manager Systems used worldwide, successful recovered the FileNet system and business operations in Tokyo during the Japanese earthquake and tsunami of 2011 .