SUMMARY

• 8years of experience in Application Software Designing, Development, Testing and Implementation. This involved hands - on design and development using Force.com platform, Database Management system and Business Analyst technologies.
• 5+ years of experience with Salesforce Customization, Security Access, creating profiles, roles, users, page layouts, email services.
• Strong knowledge of SFDC Standard Data structures and familiarities with designing Custom Objects and Force.com platform and Force.com sites.
• Experience in development, administration, configuration, implementation, and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com platform—world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Extensive experience using Salesforce Administration (SFA), profiles, creating Roles, Page Layouts, Org-Wide default, Sharing Rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom Objects, triggers, Workflows/Workflow Rules, Approvals, S-Controlls, Visual Force pages, and Apex Classes.
• Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Experience upgrades to API calls with S2S and bulk systems.
• Extensive experience in migrating Legacy systems into SAP environment using LSMW and BDC.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, REST and Websphere.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, CSS3, JavaScript, XML, HTML and SOAP.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS

Operating Systems: Linux, UNIX, WINDOWS NT/2000/2003/XP/VISTA/7

Version Control Tools: SVN, Perforce, GIT,Eclipse IDE, Data loader, MS Visio, Force.com IDE., Data.Com.

Languages: C, JAVA, XML, HTML, APEX

Databases: My SQL, MS Access

Tools: ANT,MAVEN, JENKINS, BUILD FORGE

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Developer

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Involved in requirements analysis with business analyst and written technical design document.
• Integration experience using both Webbased technologies (Soap, Rest) and Integration/Middleware tools such as Informatica, Jitterbit.
• Integrated salesforce.com with other external systems using SOAP, REST web service.
• Developed on Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Experience on Salesforce modules objects like Campaigns Management, Leads and Opportunities.
• Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Worked in designing and developing applications using force.com APIs along with rapid prototyping
• Design and implement service cloud product applications.
• Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Defined Lookup and Master-Detail relationships on the standard and custom objects.
• Worked on Salesforce Community (CRM Portal Community).
• Used JIRA tool for project issue and bug tracking.
• Used GIT BASH to run GIT from the command line, using which merged all the components to other environments (IntDev, QA, Stage and Prod).
• Created Roll-up Summary fields to aggregate data from child records on the parent.
• Used Field-level Security to ensure that protected data Security is only shared with authorized persons.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Implemented Salesforce lightning components based on the client requirement to change the classic version to lightning version.
• Developed Lightning components along with server-side controllers and used AJAX calls to retrieve the data from an object.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Developed Apex Classes,Visualforce controllers, Visualforce compositions, Static resources Triggers, Batch Classes and Scheduled classes to automate various business processes.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
• Created VisualForce Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to VisualForce pages.

Environment: Salesforce .com CRM, Apex Classes, Triggers, Controllers, VisualForce Pages, web services, SOAP, REST, WSDL, Workflow & Approvals, Custom Reports, Dashboards, Security Controls, Sandbox, Data Loader, Force.com Ant Migration tool, JavaScript, CSS, HTML.

Confidential, Libertyville, IL

Sr. Salesforce Developer

Responsibilities:

• Involved in requirements analysis with business analyst and written technical design document.
• Customized Salesforce standards objects - Accounts, Contacts, Opportunity, Campaigns, Cases and Solutions, created custom objects Services, Alerts and Risk Assessments.
• Written Apex classes using Standard, Custom and Extension controllers.
• Written Apex triggers and tuned code so that classes and triggers are within governor limits.
• Implemented Apex Batch and Schedule class and monitored the Apex Jobs.
• Experience in creating controllers like Standard list, Custom and Extension Controllers.
• Worked with SOQL, SOSL queries to perform DML operations like insert, update, upsert, delete and query data from Salesforce.com.
• Integrated salesforce.com with other external systems using SOAP, REST web service.
• Written sharing rules in the application for different object to maintain data visibility across different users.
• Designed, Developed and Customized using - Custom Tabs, Objects, Record Types, Pick lists, Dependent pick lists, ValidationRules, Workflowrules, Approval Process.
• Created and modified different page layouts and assigning page layouts based on record types in the application.
• Worked in Workflow rules and Workflow approvals, created actions like Email alert, Field Update and Outbound Message.
• Created different workflow rules and approval process for various campaign processes.
• Implemented Web-to-Lead, Email-to-Case for capturing Salesforce Leads and Emails created via web or emails received to support email.
• Individually worked on creating and implementing the Email-to-Case functionality to solve and track customers Issues.
• Created many custom objects and custom fields in Lightning experience.
• Customized Service cloud with service console, Cases, Chatter Answers.
• Created and customized Reports and Dashboards as requested by the business users.
• Extensively used Data loader for CRUD operations like Import, Export, Upsert, Update and Delete.
• Involved in Data migration from legacy system to Salesforce.
• Performed administration tasks like creating/customizing Roles, Profiles and Permission Sets.
• Implemented Chatter in the Organization for users collaboration.
• Created multiple Visual Force pages for various use cases in the application, implemented most of the Visual Force components.
• Written front-end validation and component hiding/unhiding using Java Script and JQuery.
• Written Apex Test classes to maintain a minimum of 75% Code Coverage across the application to move to Production.
• Deployed application from Sandbox to Production using Change Sets and Force.com Migration tool.
• Optimized existing Apex classes and Triggers, not to hit Governor Limits.
• Involved in SFDC application support for business users.

Environment: Saleforce.com platform, Service Cloud, Customer Community, Force.com CLI, JIRA, GIT BASH, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Confidential, Boston, MA

Sr. Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.
• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes, Extensions, Components to suit the needs of the application using Eclipse.
• Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test methods and writing SOQL and SOSL queries.
• Worked extensively on Visualforce pages, Visualforce Custom Controllers components for creating various user interface for different Users and Customers.
• Developed and configured various Custom Report and Report Folders for different user profiles based on the need in the organization.
• Created visual flows, workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Integration using Web Sphere Cast Iron and informatica cloud for data migration into the cloud.
• Created mash up between Salesforce CRM and Gmail through Force.com, AppExchange’s Email integration engine.
• Developed lighting components framework and some tools for developer’s males it easier to build responsive applications for the force.com platform.
• Developed Lightning App Builder can help you build responsive apps that display on any device, as well as custom pages for Lightning Experience.
• Implementation of a custom partner community using visual force and lighting components projects.
• Created Workbench web-based suite of tools designed for administrators and developers to interact with Salesforce.com organizations via the Force.com APIs.
• Workbench includes robust support for the Force.Com partner, bulk, REST, and Apex API.
• Used Force.com web services API for implementing WSDL in the application for access to data from external systems and web sites.
• Expertise in using Eclipse IDE, Force.com and site.com, communities. Implementation of Salesforce.com Sales Cloud and Marketing Cloud.
• Customized Marketing Cloud Objects and Scheduled and managed marketing email sends with Salesforce Marketing Cloud.
• Experience in import/export of data using Data loader, Informatica cloud connector from legacy CRM database into salesforce.com.
• Worked with Informatica ETL team for creating Data mapping for source and target (salesforce) systems.
• Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.
• Worked with ETL Tools to interface data from the SFDC platform.
• Performed data migrations using Salesforce.com Data Loader.
• Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.
• Used the Sandbox for testing and migrated the code to the deployment instances after testing using change sets.
• Worked on Agile/Scrum Methodology using Version One and SDLC.

Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Components and Controllers), Workflow & Approvals, Reports, Veeva, Visual flows, Custom Objects, Custom Tabs, Email Services, and Java Script, Web Services, Informatica ETL Eclipse IDE plug-in.

Confidential, New York

Salesforce Developer

Responsibilities:

• Worked with theuser group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE plug-in using Eclipse.
• Created new User Accounts and assigned Profiled as per their role in role hierarchy.
• Defined Org Wide Default to restrict access from users.
• Customized Page Layouts for Standard/Custom objects and assigned record types.
• Created Data Validations rules and Formulas as per business requirements.
• Worked with various Salesforce.com standard Objects like Accounts, Contacts, Leads, Cases, Campaigns, reports, and Dashboard.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time dependent actions Outbound API messages.
• Created Reports and Dashboard to track Opportunity pipeline/stages for management visibility.
• Designed and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visualforce.
• Territory management is an account sharing system that grants access to accounts based on the characteristics of the accounts.
• Performed End to End validations by checking the data flows from Salesforce to Vantive to SAP.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL&SOSL with considerations to Governor Limits for data manipulations needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team male application certified.
• Packaged and deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: Salesforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.