OBJECTIVE

• Expand professional skills by addressing new challenges and deliver creative, tailored solutions within the domains of infrastructure and application delivery.

TECHNICAL SKILLS

Platforms: Cisco IOS and SANOS, Citrix XenServer, EMC Clariion Navisphere, F5 Application Delivery (LTM/GTM/DNS), Hyper - V, Juniper IVE, Red Hat Linux, Solaris, VMWare ESX/vCenter/VSphere 3-6.5, Windows 3.1-2019, Google Cloud Platform (2019)

Infrastructure Services: Argent Guardian Suite, EMC-Avamar Axion Backup, Crannog Netflow Tracker, EMC SAN Copy, SnapView, MirrorView, Citrix Metaframe 1.8 - XP, HP Insight Manager, HP Server Automation/Opsware, MSFT CSV and Storage Spaces, Exchange 5.5-2013, Hyper-V, Kerberos, SQL Server 2000-2017 (DBA+Development), IIS 4 - 10, RDP/RDS Role/Terminal Services, Windows Failover / NLB Cluster Services, Active Directory, DNS, DFS, WINS, SMS 2.0 - 2003, MOM/System Center Operations Mananger, Oracle RDMS 9i - 10g (DBA+Development), Postgre SQL, Solarwinds Orion (SAM, WPM, NTA, etc.) 2017 - 2019

Applications and Utilities: Advanced Toolware UMRA, BartPE and ERD Commander, BO Crystal Reports, Cisco Fabric and Device Manager, HP SmartStart, HP Insight Agents and Array Configuration Utility, InstallShield MSI, MSFT Office 97-2016, Resource Kit/ADK/MBSA, SQL Reporting Services 2003-2017, Protocol inspection utilities (Wireshark, Netmon, Transaction Analyzer, etc.), Process/code performance analysis (DebugDiag, Windows Performance Analyzer, CLR Profiler), Powershell Desired State Configuration

Languages, IDE and API: MSFT Active Server Pages, ADSI, ADO, LDAP, Transact-SQL, VS / VS.Net, VB.Net, VBScript 5, Powershell 2-5, WSH and Windows Script Components, WMI, Eclipse BIRT BI Reporting, JavaScript, JSON, OraDev Oracle SQL Development Studio, Oracle SQL, Bash, PL/SQL, Python, XML, XSL, XPath, Current and legacy Web API models (SOAP/WCF, REST)

Networking: Cisco IOS, Cisco and IEEE VLAN’s, Cisco EtherChannel, Netflow, Copper and fiber based Ethernet and Fibre Channel standards, DNS, Fibre Channel Protocol including VSAN’s and FCIP, FTP, IPSec and SSL VPN, IPSec Transport, iSCSI and Cisco iSLB, Juniper Reverse Proxy and Secure Application Manager, Kerberos, LACP and PAGP (Switch Assisted NIC Load Balancing), LDAP, NetBIOS and NbT, NTLM, NTP, OSI and IP model, RDP and ICA, SMB, SNMP v2-3, SonicWall Firewall, Spanning Tree Protocol, Software and hardware based load balancing (VRRP, GSLB, F5 LTM), WINS

Hardware: Cisco Catalyst 3500 series switches, 2600 series routers, GESM blade server chassis switch module, MDS 9509 SAN Multiprotocol Director switch, Dell PC’s, EMC Clariion CX600 and CX700, HP and Dell mid to enterprise class servers, HP blade servers and HP storage (C7000 and p-Class chassis, MSA-1000, MSA P2000), Juniper SA-6000, SonicWall Firewall

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Engineer

Responsibilities:

• Member of 6 person Enterprise Application Support team responsible for supporting core infrastructure and integration points for all company CRM applications supporting annual revenue of 2 billion.
• Responsible for operational support and participated in engineering processes within the realm of application delivery. Technical areas of application delivery included application-level clustered / load balanced services, F5 LTM configurations (VIPs, pools), F5 DNS (formerly GTM feature set) supporting GSLB implementation covering approx. 150 web front ends and thousands of components spanning most stages of the application lifecycle.
• Highest operational escalation, as a team, for entirely in-house developed, .Net based CRM, pricing, scheduling system consisting of approx. 20 end-user UI, SOAP, and REST based sites (IIS platform), per lifecycle stage, in an n-Tier model including highly available middleware and database layers.
• Administration in an operational support capacity of Microsoft SQL server in an Always On availability group deployment with multiple standard and read-only replicas. Support of database connectivity to standard and ROR databases. Moderate experience supporting performance expectations via performance counters, wait statistics, query cache review/clearing, statistics update, and Profiler utility.
• Participated in DevOps process through administration and execution of automated code deployments through the OctopusDeploy platform.
• Experience with resource administration and workload migration to Azure.
• Served as a facilitator / coordination point between more infrastructure focused teams to both define systems requirements and communicate requirements between these same teams.
• Administration, in a secondary capacity, of the VMWare environment in terms of VM configurations, vDS, and lesser extent, SRM.
• Administration of Active Directory as delegated administrators of specific OU structures for the purpose of GPO based configurations to servers supporting application infrastructure.
• Administration of approx. 20 RHEL 4-7 VM instances primarily supporting call center telephony (VoIP).
• Served as enterprise monitoring and alerting SME and primary administrator of the company’s Solarwinds Orion implementation.
• Responsible for technology selection, internal standards, and any custom development for OS automated provisioning. Technologies included Powershell Desired State Configuration, a Microsoft MVP developed DSC RSoP engine, custom environment / system configuration manifests (XML).
• Exemplified continued commitment to learning Web languages/modules through heavy customization of team Kanban project dashboard (Outlook integrated) leveraging Angular library.
• End-user focused experience with the ServiceNow platform for incidents and change management.

Confidential

Systems Administrator

Responsibilities:

• Member of Level 2 customer-facing technical support team responsible for advising and resolving customer issues primarily concerning Internet and platform technologies relating to Web infrastructures. Secondary technical domain support responsibilities including Active Directory, MS SQL, MS Exchange (hosted), SMTP configurations, and VMWare.
• Resolved and investigated, individually or including other operations support teams, issues in Web content delivery with aspects including OS platform (Windows 2003 - Windows 2012), Web server platform (IIS 5 - 8), various Web content protection/scaling technologies (Web farm/garden, Brocade load balancers, Juniper firewalls, transport configuration and utilization internal to data center as well as VPN’s and Internet peering circuits).
• Assisted or delivered to customer necessary configurations in areas of PKI/SSL, DNS domain administration including registration, zones, and advanced record types (e.g. DKIM).

Confidential

Systems Administrator

Responsibilities:

• Member of two person mixed engineering operations group for Confidential ’s security sensitive voice recording infrastructure.
• Maintained, re-architected and administered the underlying voice recording group Windows Server 2008/2012 infrastructure. Responsibilities of infrastructure support were comprehensive in terms of connectivity, security, patching, AD/GPO, troubleshooting/RCA, and automation (Powershell) in a mixed physical/virtual (VMWare) server environment covering nearly half of the US and consisting of approx. 250 operating system instances.
• Exercised expert level knowledge in design and support of Confidential ’s commercial voice recording solution of choice, NICE NRX 6.2-6.5, in a mixed physical circuit/VoIP environment.
• Coordinated with multiple infrastructure teams, including communications engineering, for projects encompassing expansion/contraction of physical locations/server footprint/recorded voice channels, broad-scope operations automation, OS version upgrades, and physical to virtual migrations.
• Expanded DBA skill-set to include MySQL in the course of troubleshooting, as well as to modify advanced operating parameters of the NICE voice recording platform.

Confidential

Systems Administrator

Responsibilities:

• Member of Confidential infrastructure wide monitoring tools group. Responsible for monitoring, maintenance, and administration of primarily RHEL infrastructure supporting multiple network and server monitoring tools.
• Responsible for ongoing maintenance, change control, upgrades, and general of eHealth NMS (OneClick), HP Network Automation, and HP Server Automation in a Linux and Windows environment.
• Responsible for ongoing support and enhancement of Linux automation scripts, i.e. Bash, Perl, Python, for the purpose of account/asset synchronization across monitoring tools and Active Directory.