Systems Engineer Resume St. Louis, MO - Hire IT People

SUMMARY

An experienced professional with a solid background in devising IT solutions for improved business efficiency and bespoke client - facing services.
Possess good communication skills and knows finding the right solution for difficult problems. Highly motivated and currently seeking a challenging position.
10 years of experience in telecom domain and Application support/maintenance area. Well known in service delivery field and excellent customer satisfaction. Having Valid H1B Work Permit till 04/2020.

TECHNICAL SKILLS

Programming: Shell Scripting, SQL, Perl

Systems: UNIX, RHEL, HP US, AIX, SUN, Windows (95, 98, XP, NT, 2000, 2003, 2008), VMware

Applications & OS: Unix, Linux, Solaris, AIX, Perl

Monitoring tools: BMC Remedy, Putty, Netcool, ALDB, eSet, PATROL

DWH Tools: Informatica 7.1/8.6

Database: Oracle, SQL, Apache Hive, HiveQL, Pig

Middleware: Connect Direct, MQ Series, FTP/SFTP,SSH Keys

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Systems Engineer

Responsibilities:

Acting as Tier-3 Production Support contact for Hyper Mission Critical Application
Monitor the environment health and drive improvements to enhance availability and performance
Identify and remediate failed transactions and real-time processing events
Participate in an on-call rotation with other team members
Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate teams as needed to drive incident and problem management
Create and drive permanent solutions and improvements after root cause is identified
Identify opportunities for automation and operational efficiencies
Ensure support readiness prior to the deployment of any change to the production environment
Collaborate with internal business partners, engineering teams, and other technology professionals on daily basis
Create and share technical knowledge documentation
Provide release support for code deployments
VMware Administration for Dev Team’s Lab servers
Deploying Virtual Machines via vSphere Client and making Clones, Snapshots, templates etc.
Health Check for VMs and ESX host
Red Hat Enterprise Linux Administration

Tools: and Environments Used: VMware, Red Hat Linux 5.x/6.x/7.x (SA activities and Linux Scripting)

Confidential

Software Engineer

Responsibilities:

Monitoring Java Application and Apache process for smooth running and higher availability of the application
Taking Java thread dumps for sharing it with dev team for proper analysis of any issue.
Working with infra team in case of upgrades and deployments and helping them restarting Application and Web servers
Resolving logged IT incidents to restore service as quickly as possible using application specific technical knowledge. Escalation of tickets to other technical teams as required
Responding to logged service requests, account administration, software installations and general application and server administration.
Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners.
Dealing with escalations in a timely manner to ensure issue is resolved to business Partner’s expectations.
Composing technical knowledge base documents to be used within the team
Working with external vendors to resolve service related incidents
Connecting remotely to business partners computers to resolve issues
Server maintenance, monitoring, health checks, restarts, and BAU operational work
Provide real-time server support to the daily publishing process’ as well as participating on the associated conference call.
Provide 24 x 7 round the clock support to business partners utilizing shift patterns

Tools: and Environments Used: Oracle 10g (SQL), HP Unix (Shell Scripting & Command Line Arguments), ITIL

Confidential

Software Engineer

Responsibilities:

Process and log monitoring to ensure smooth running of all the applications
Analyzing and optimizing most frequent user’s queries as per UNIX and SQL best practices
Active participations in ad-hoc, process related, daily and weekly activities
Application Maintenance and Support in 24x7 environment
Auto ticketing and log monitoring setups
Providing On-Call support during off business hours and weekends

Tools: and Environments Used: Oracle 10g (SQL), HP Unix (Shell Scripting & Command Line Arguments), ITIL

Confidential

Associate Software Engineer

Responsibilities:

Acting as Tier-3 Production Support contact for BEDW
Supporting and Maintaining ETL jobs
Requirement Gathering and Analysis
Debugging and Defect Fixing
Preparing Test Scenarios and Test Plans
Design various transformations in designer, configuring sessions in workflow manager, scheduling test sessions, etc. in the test environment
Report creation for Confidential &T higher management using MicroStrategy Narrowcast Admin containing data collected over a period of time

Tools: and Environments Used: Informatica Power Center 7.1/8.6, Oracle 9i (SQL), Sun Solaris Unix (Command Line Arguments)