SUMMARY

• Solutions - focused IT professional with accomplished experience heading the success of multimillion-dollar project engagements for major corporations, with more than ten years of experience in IT analysis, system and network administration, support of Information Systems, feasibility studies, and life cycle of system repairs, servers integrations/installations, and Datacenters Administrator. In-depth expertise and experience in optimization and documentation of network-based systems.
• Have worked both as a team coordinator and individually to design, develop, and allocate resources for projects. Take a "why do we do it that way" attitude to always evaluate new solutions. The track record for diagnosing and solving complex problems and consistently delivering practical solutions.
• Utmost interests in solving business problems and challenges with proven technical/technology skills, thereby bringing about organization growth and business process breakthroughs.

PROFESSIONAL EXPERIENCE

Senior IT Specialist

Confidential

Responsibilities:

• Oversee and champion the articulation and development of the IT strategy and ensure alignment with company’s corporate strategy, business goals, and objectives.
• Perform reliable assessment and risk analysis for network architecture.
• Responsible for the protection and defense of the organization from attacks resulting in extraction of data or infiltration of corporate information assets.
• Ensure compliance aspects of firewalls, encryption, VPN and network protocols.
• Assist in the synergy and collaboration in interdepartmental inter-companies activities and communication to facilitate the efficient and smooth running of the departmental support.
• Liaise with external third-party vendors to design and develop new technical solutions where required
• Ensure adequate management of the IT assets of the Company and provide appropriate availability of IT devices to relevant end-user
• Maintain proper business relationship with relevant IT/ IS vendor and suppliers
• Recognize new developments in IT and proactively make modifications in the IT environment
• Oversee the design and implementation of a disaster recovery plan and system that ensures timely and continuous system availability at all times.
• Configuring Implementing Avaya IP Telephone, Riverbed Sheet Head, Wti and Aruba wireless.
• Develop functional specification for new technical solution and articulate strategy/plan for delivering new technological solutions (in-house development/ outsourcing) and obtain necessary approval
• Ensure uptime of Hardware (Servers, Storage, Network Devices, and Services as per agreed SLAs with the Partners & Vendors)
• Install, configure and manage Firewall Technologies: Checkpoint/ Cyberoam UTM for spyware, intrusion prevention, antivirus, proxies, and user resource access management.
• Manage a VMware ESX virtualization infrastructure and Storage Area Network (SAN)
• Administer the IP networks and Coordinate the ERP (Microsoft Navision) Systems.
• Apply a web Base Application “Citrix and Go global” servers
• Manage Network Connectivity for 25 Area Offices with DMVPN using GRE over IPsec.
• Operate POS (point of sales) Network Connectivity for over 100 retail outl ets using VPN and PEPLINK Routers
• Designing and planning of CCTV and Alarm system installation and maintenance for depot and Regional office.
• Monitor DRP site Data center using CA-Arc serve and PRTG.

Assistant Network Infrastructure/System Manager

Confidential

Responsibilities:

• Provided overall guidance, leadership support and strategic direction for the execution of the department’s functions, projects, and activities.
• Established and enforced IT policies and procedures that promoted and ensured the confidentiality, integrity, availability and security of corporate data and information.
• Liaised with users and departmental heads to gather business ideas requirement, specifications for new IT solutions; including information on the scope, budget, and timeline of required solution
• Responsible for the administration of networks comprising of 1550 workstations.
• Responsible for Network implementation interfacing with BAT using Cisco router series (1800 series, 1900 series, 2800 series, 2900 series) and Cisco switch series (2900 series, 3500 series. 3750 series)
• Managed network routing protocol, network control protocols, network management protocols and security protocols.
• Managed host-based security products, including antivirus and Intrusion Prevention Systems (IPS).
• Ensure thorough network documentation, including maintaining network Design, backup configurations, and network architecture diagrams.
• Provided leadership and direction as it related to design and implementation of systems, Networks, and Applications.
• Coordinated with the team to ensure that the infrastructure resources are aligned and available for the successful completion of any ongoing project.
• Responsible for rollout of newly purchase networking equipment (routers, switches, wireless devices, etc.) and
• Monitored service level agreements to maximize value to the business.
• Oversaw the ongoing review of project(s) status; identified risks, developed, recommended and implemented risk mitigation solutions as appropriate.
• Managed operation, administration, maintenance, security, and provisioning of the Operations Support for end users.

System/Network Administrator

Confidential

Responsibilities:

• Coordinated all technical documentation for the IT department e.g. user manuals for deployed IT solutions/ applications.
• Ensured adequate management of the IT assets of the company and provided adequate availability of IT devices to relevant end-user
• Built, Repairs, configured and maintained Server/Desktop Computer Hardware's, mostly HP, and DELL Server for the company.
• Responsible for setting up Microsoft Server Operating Systems, Deployment of Active Directory, DNS, and DHCP.
• Performed a periodic backup of server’s data to ensure 100% recoverability in the effect of system failure.
• Performed Network Analysis, Design, Re-engineering, Implementation and Administration for BAT as a supplier.
• Provided support for Microsoft Dynamics Users (ERP systems) for the company business operation
• Network cabling, cable termination (data & voice) and Logical implementation of actual network design.
• Network implementation of LAN, MAN, WAN using Cisco router, switches, and smart bridges.
• Troubleshooting network related problems.
• Deployment Implementations and management of a solution called Mobile Trader App on a cell phone for all the company sales representative.
• Keeping proper records of system and network tool and other materials.
• Conducted computer system and network training for the team graduate training.

System Administrator

Confidential

Responsibilities:

• Maintained, updated and tracked IT Assets according to the defined processes (Computers, Printers, Monitors, Software, Network, Server, and accessories, etc.)
• Provide IT support for company client, such as maintaining and supporting their IT equipment.
• Provided training to end users (Induction training, SharePoint, including required ad-hoc training)
• Ensuring that Support tickets remained touched according to defined support concept and support processes
• Provided feedback on areas that needed improvement within the department
• Provided required information to IT Enterprise Management team and Local Management team
• Assisted the IT Enterprise operation team in daily activities and that our client software and Hardware used according to external and internal rules.
• Oversaw Network services in close operation with IT Enterprise Network team
• Provided end user training according to company requirements to all supported end users
• Prioritized and solved IT Tasks according to Defined Services, Processes, standards and policies for IT