TECHNICAL SKILLS

• Server 2016/2012
• Networking
• Wireless WAP
• MDM Solutions/Security
• Wireless
• Active directory
• Help desk
• Office 2012/2019 iOS, and Android
• Strong client - facing and communication skills
• SCCM 2007/2012/2016
• Win 7/8/10
• Network Security
• IP/TCP,UDP,DNS,LDAP
• Project Management
• Team management
• Desktop Support
• Network printers and printing
• Advanced troubleshooting and multi-tasking skills
• Cisco Switches and Routers
• Hyper-V
• WSUS
• VOIP
• IT Security
• Navy Veteran
• Tier 1 - 3 support
• VDI
• Remote Users
• Project Management

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator / Sr. Desktop support

Responsibilities:

• Solid understanding of networking concepts and configuration
• Windows Active Directory experience
• Office 2012/2019
• Configure group policies, applies patches and updates to all Windows server
• Experience in designing, implementing and deploying solutions in Microsoft environments.
• Analyze or deploy new business solutions and integrate within the existing business systems.
• Experienced with corporate infrastructure capabilities through (networks, systems, security, asset management, and back office services)
• Experience with Active directory (creating/modifying accounts, granting access, setting up group policies, permissions, etc)
• Assist clients with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Physical setting up of computers and software system installation for various computer applications and programs
• Install software, patches, updates on desktops, and laptops
• Troubleshoot basic network, software, and printing problems
• Install and/or upgrade Microsoft Operating Systems
• Performs virus detection and removal
• Perform quarterly preventative maintenance assessments on client servers
• Experienced managing infrastructure budgets
• Experienced with Mac and Windows laptop systems
• Installation, configuration, maintenance of server
• Track record of continuous skills improvement, especially in the IT field.
• Proven Customer Service skills, especially in a rapidly changing technology environment.
• Excellent verbal and written communication skills.
• Ability to work effectively with individuals at all levels of the organization and in teams as needed.
• Self-starter with high motivation and ability to work in geographically dispersed management.
• The ability to handle multiple responsibilities, manage projects and prioritize to best support the organization.
• Proven record of success in a flexible, team based environment.
• Maintained Cisco routers and switches
• Maintained Cisco wireless controllers and AP’s
• Work with vendor’s and ISP’s to resolve issues and implement new technologies
• I am proficient in security compliance
• Keep track of end of life hardware and plan necessary upgrades
• Proven history of accomplishing projects and tasks quickly and within designated deadlines
• VDI Support
• Sole point of support for Atlanta Ga office
• Build and deploy PC images using SCCM 2007 and 2012
• Designed and maintain asset management
• Maintain and best practices for DR plan and testing
• Proactive support and monitoring to ensure uptime and user experience

Confidential

Sr. Support Analyst

Responsibilities:

• SCCM 2012 administrator, build and deploy packages, reports, FEP
• Single point of contact for PC support for 1,000 users
• Build and deploy PC images using SCCM 2007 and 2012
• Designed and maintain asset management
• Maintain MozyPro user backup server
• Perform Server backups for 1000 servers
• SCCM 2007 administrator
• Project management
• Executive and User support
• T2-3 Desktop and server support
• Mobile device management IPad, IOS, Android
• Build new physical and VMware servers
• Monitor VWs to ensure uptime and performance
• VM backup
• Virtual desktops and applications
• Server 2008/2012 builds and support
• Support, build and maintain Active directory, GPOs, GPP, Group creation and management
• Work with data center to ensure uptime and performance
• Maintain and best practices for DR plan and testing
• Proactive support and monitoring to ensure uptime and user experience
• Build and deploy Mac laptops and IMacs
• Migrate users to new PCs and Macs at end of life
• Create and deploy images for HP, Dell, Lenovo and MAC computers
• Performed computer refresh for 1500 users in house and remote.
• MDT, USMT

Confidential

Systems Administrator/SR Desktop Support

Responsibilities:

• Project Manager for upgrading to Altiris 7.1 from 7.0
• Installed, configured 15 site servers for Altiris 7.1
• Altiris 7.1 administrator/deployment for over 2,500 remote devices
• Project manager Mobile device management solution
• Member of POC team selecting technologies for the enterprise
• Mobile device management and deployment, I Pad, IPhone, Droid, Blackberry
• Develop and maintain installation and configuration procedures
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage resources
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Provide Tier III/other support Investigate and troubleshoot issues
• Responsible for installing, configuring, upgrading and repairing Windows XP Professional desktop and laptop computers as well as training staff for proficient use
• Installed, troubleshot, and removed software, Microsoft Suite 2007, 2010, and Windows XP, Vista and Windows 7
• Troubleshot mobile devices, Blackberry, Windows Mobile, and iPhone
• PC/LAN Support in an Ethernet based TCP/IP (DHCP & STATIC IP allocations)
• Microsoft Server 2008 Administration including: Active Directory Management/Group Policy Objects
• Managed SCCM 2007
• T2-3 Desktop and Server support
• Executive support including C-level
• Build new physical and VMware servers
• Support, build and maintain Active directory
• Work with data center to ensure uptime and performance