East Division IT Coordinator Resume

SUMMARY

Consistently delivers business results
Easily adaptable in ever - changing environment
Acknowledged for excellent customer service from both internal and external customers
Expertise in assessing problems and implementing improvements
Active motivator and team player
Exceptional verbal and written communications skills

TECHNICAL SKILLS

Word
Excel
PowerPoint and Outlook and a variety of other applications identified in the Software Topology
Remedy
Help star
SCCM
GO2ASSIST
JAVA
Dynamics
Apple
Password Administration
Remote Access
Hardware Diagnostics
Data Network Fundamentals
Some knowledge of TCP/IP networking and related network services (i.e. DNS
SMTP
DHCP etc). Some knowledge of Active Directory concepts and administration
Experience supporting Outlook in a Microsoft Exchange environment a variety of Wi-Fi-enabled devices and remote users
Clinical
Financial
Workforce Software
Windows 10

PROFESSIONAL EXPERIENCE

Confidential

East Division IT Coordinator

Responsibilities:

Promoted within company because of demonstrated efficient problem solving and project leadership skills
Continued to handle all duties as Helpdesk/Support Analyst remotely
Required travel to facilities within the East Division for scheduled and unscheduled maintenance
Work collectively with project manager in the planning and implementation of special projects
Schedule and perform high and low priority system and security updates
Perform root cause analysis of complex system problems and provide immediate corrective actions
Preparing technical and functional documentations for operating systems

Confidential

Helpdesk/Desktop Support Analyst

Responsibilities:

Serves as the first point of contact for internal user issues both physically and remotely
Perform the analysis, troubleshooting, and resolution of all Tier 1,2, & 3 system problems and opportunities as identified by users or otherwise discovered
Provides first level support for all user desktop hardware and software problems
Perform user account creation and deactivation process
Install and set up hardware and software as needed
Performs all new user and Help Desk support training as needed

Confidential

Intern Network Technician

Responsibilities:

Involved in maintenance and administration of servers, desktop computers, printers, routers, and switches
Responsible for the maintenance of computer hardware and software systems.
Monitoring of active data networks or converged infrastructure and relative network equipment.
Installing and implementing security programs
Evaluating and implementing network managing software
Perform Remedy Ticketing

Confidential

Technician

Responsibilities:

Repair and maintain computers and servers .
Install and update software packages.
Solve and troubleshoot problems related to desktops, laptops and different types of computers
Responsible for network installations, system configurations, and troubleshooting.
Monitor network activity, install software patches, and reallocate resources to meet different needs
Repair a range of peripherals, including input devices like keyboards, mice, and scanners, output devices like displays, printers, and speakers, and data storage devices.