TECHNICAL IT ENGINEER Resume

SUMMARY

Highly advanced IT Manager/Director and Systems Engineer with Network Infrastructure Engineering and Enterprise Data Center expertise, specializing in the design and development of wide area networks including networking systems and applications to meet end user objectives.
Noted for ability to design and implement technical plans and strategies that reduce cost, increase efficiency, and elevate profits.
Outstanding communicator and negotiator with the ability to establish and build internal/external relationships with accountability with a team - based philosophy including creating and managing multiple projects.
Committed to high standards of excellence and outstanding job performance.
In-depth knowledge of legacy, current, and emerging technologies.
Extremely analytical, capable of identifying and implementing improvement strategies.
Sensitive to schedules and deadlines with emphasis on planning and prioritizing.
Eager for new challenges and increased responsibilities.
Skilled at identifying and solving technical and process-related problems.
Solid work ethics: dependable, responsible and an accountable team member.
Proven talent for managing people, projects, and processes.
Sensitive to schedules and deadlines with emphasis on planning and prioritizing.
Create and maintain annual budgets and forecasting.
Ability to relate with diverse groups of people at all levels.
Extensive business management with balance of creativity and logic.
Strong vendor negotiations skills in all levels.
Management skills for software licensing, security, anti-virus, system backups, and disaster recovery.

TECHNICAL SKILLS

Operating Systems: Windows NT/ 2000/2003/2008/2012/ XP/Vista/7/8, VM Ware, Hyper V, WTS, CITRIX, Novell, OS/2, AS400, UNIX, Linux, and VMware

Database Servers: SQL, MySQL, SAP 6.2/7.0, Microsoft Exchange 5.5 & 2003, Faircom, Sybase

Networking: Cisco, Nortel Networks, HP, 3COM, Checkpoint, Mail Marshall, Blue Coat, FoundryPolycom, BarracudaNetwork Protocols TCP/IP, IPX/SPX, AppleTalk, RIP 1/2, DLC, ICRC, ACRC, BCMSN, ICND, CITCATM, CIDBSCI, spanning tree, BGP

Network Management: OpenView, Spectrum, LANDesk Suite, Server Alive, Watchdog

Data Warehousing: MS SQL 6.5/7, SAP 6.2/7.0

Technologies: VPN, DSL, T1, T3, VoIP. Cable Broadband, Hugh Hughes Satellite, Polycom Video

Conferencing, SAP, SAN, NAS:

Switches/Router: Nortel BLN-2, Bay Networks ARN, Cisco PIX, Cisco 3650, 3650G, 1900, 2900, 3900, Catalyst models, Nortel CES 4500 & Contivity 100, Nortel Passport 1200, Linksys, Netgear, Wireless Controllers Cisco 4400, 5508, AP including AP’s AIR-LAP1142N-A-K9, 1500 Series, 2600, Series, 2500 Series, 1600 series and 3700 Series.

PROFESSIONAL EXPERIENCE

TECHNICAL IT ENGINEER

Confidential

Responsibilities:

Provide onsite support for customer regarding desktop issues, internet & network issues as well as server and MS Exchange problems.
Support includes desktop troubleshooting, imaging, software installations as well as network troubleshooting of connectivity issues.
Work with Windows XP/7/8/10 Microsoft operating system as well as SBS 2010/2012 including MS Exchange.
Document finding and procedures used to resolve customer issues as well as train customer for productivity and how to avoid future problems.

DESKTOP SUPPORT TECHNICIAN

Confidential

Responsibilities:

Contracted to upgrade 100 Windows XP to Windows 7 desktops throughout paper mill.
Responsibilities included creating Windows 7 image for Dell system 780, 790, 7040, 7050, and 9020 systems to another hard drive and installing in upgraded systems as well as coping user’s profiles to upgraded computer.
Other task included mapping network drives and mapping various printer for user.
I was the sole resource and had project completed in less than 3 months.
The helpdesk and ticketing systems was Remedy.

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