SUMMARY

• 10 years’ experience working with Cisco and Juniper enterprise equipment involving Project Managers, Consultants, and Network Engineers to complete projects in Data Centers and remote sites located throughout domestic and international markets.
• Richland Community College graduate offering a strong academic background in IT combined with 10 years of solid technical experience. Consistently recognized for technical troubleshooting skills used to rapidly and cost - effectively resolve challenging technical issues.
• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools, and testing methodologies. Experience in project oversight and independent validation & verification, Technical experience in systems administration, Network design, and MS vision diagrams. Solid procedural, documentation, and planning skills.

PROFESSIONAL EXPERIENCE

Confidential

Senior Voice & Network Engineer

Responsibilities:

• Assist with tier 3 support for users during the Oncor CUCM upgrade project.
• Document, configure, and manage existing fax lines on the new voice gateways.
• Plan new phone roll outs and manage a team of tier 1 engineers during this phase to ensure that portion of the project was completed by our provided deadline.
• Provision existing and new endpoints, move’s, changes, new extensions, reset users voicemail password, instruct users on how to navigate through the new phone features.
• Assist with Cisco webex, Cisco Jabber and skype applications setup for Oncor upper management video conference calls.
• Help setup Video conferencing endpoints at large board rooms on and offsite for major events.
• Assist in drafting up a how to document’s for tier 1 engineers for Cisco CUCM troubleshooting.
• Provide network outage, congestion, and troubleshooting support on both the VOIP and Network platforms.

Confidential

Network Engineer (contractor)

Responsibilities:

• Support the 1000+ restaurants from a network perspective across the Wireless, VOIP, WAN, and LAN platforms.
• Assist with NRO's (new restaurant opening's) knowledge transfers with store management via local or remote sessions.
• Walk managers over the phone with technical issues with our ring central platform, IVR's, or wireless/ LAN issues.
• Help out with RMA's in failed equipment.
• Attend vendor management, QBR, and project status meetings to document progress and milestones.
• Configure and support ring central softphone (GLIP) accounts, audio conferencing bridge's, and physical phones.

Confidential

Sr. Network Engineer

Responsibilities:

• Support with migration completion of Glazers and Southern wine merger across both networks involving reviewing duplicate IP addresses, new site deployments, and data center upgrades.
• Involve Zscaler cloud firewall changes to sites requiring URL exemption’s after reviewing with information security approval or zscaler nodes being down not allowing web-based traffic.
• White listing IP’s on Palo Alto corporate firewalls within both data centers for new site requirements along with policy changes and assisting with Panorama new build out project.
• Add new VIP’s to F5 load balancers and assist with new Netscaler load balancer project.
• Onsite support to the Dallas data center decommissioning and relocation tasks.
• Use network automation and analytic s tool Steel Central product line to conduct packet level troubleshooting.
• Assist with change control documentation, representation, and configuration for project related tasks within the AWS and Azure environments.
• Travel to remote sites for new network hardware infrastructure upgrades and office relocation.
• Troubleshoot Wireless issues or new wireless requirements on Aruba Instant deployments.

Confidential

Sr. Network Engineer

Responsibilities:

• Support the global emergency communication software for mobile applications throughout hospitals, universities, and law enforcement areas.
• Update PKI certificates from local CA server to various home remote VPN locations, customer VPN locations, paging terminal sites, and maintain an updated database of network nodes due for certificate renewal or EOL replacements.
• Assist with firewall changes to allow mobile applications to be reached from customers private networks.
• Setup test environments to load balance local traffic emulating an HA proxy environment.
• Test the AWS and Azure changes within the lab environment prior to implementation to ensure smooth transitions from different platforms.
• Call in circuit outages to remote sites and update progress within ticketing system (sales force) .
• New project bill of material and method of procedure development
• Assist in converting existing firewalls and build out the Cisco Firepower corporate solution.
• Cisco Next Generation and Traditional Firewall Configurations, access rules, NAT, and VPN profile provisioning on 5505, 5510, 5520, 5540, and 5512-X, 2110 FTD, 4110 FTD, Cisco FMC, AMP Policies, URL Filtering Policies, and ASA to FTD Access Policy conversion using Cisco FMC Migration Tool.
• In corporate next generation protocols such as next generation DH groups (20 or higher), AES-256 encryptions keeping our security standards across all aspects throughout the corporate and the overlay paging networks.