TECHNICAL SKILLS:

HP ALM, HP Quicktest Professional, HP Sprinter, HP Run Results Viewer, SAS, JCL, MySQL, Oracle, SQL/SQL Server, ADB2, JavaScript, Java, ASP, IIS, Visual Interdev 6.0, IIS, UNIX, FrontPage 97/98/2000, Adobe PhotoShop 1.0/4.0/7.0/CS, Windows 95/98/2000/XP, PHP, HTML, XML, Visual Basic 4/5/6, Microsoft Office Suite, Dreamweaver, Extreme 3D, Flash 3/4/MX, Freehand 8, Fireworks, Mercury WinRunner, Mercury LoadRunner, Mercury Test Director, Compuware Test Partner, Compuware QA Center, Compuware Reconcile, Compuware ClientVantage, Oracle, SDLC(Software Development Life Cycle), Agile, Project Management, BI, Cobol I & II, SQL, Chrome, Novell, Netscape, Internet Explorer, Mozilla Firefox, Microsoft Project, Visio, C/C++, SharePoint Portal

EDUCATION:

Candidate for Master of Business Administration
Dual Concentrations in Entrepreneurship and International Business
Bachelor of Science degree in Business Administration
Concentration in Computer Information Systems

TRAINING:

Web Design Certification (Art Institute of Atlanta - 2004)

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA
Senior Systems Analyst
4/05 to Present

• Responsible for quality control of all application code prior to production implementation for the system application
• Further duties involve testing changes (within a application, client/server mainframe and web environment), project management, performing detailed testing for system corrections and enhancements, identify and ensure resolution of all defects found during testing prior to implementation.
• Development and implementation of quality assurance test standards and procedures.
• Examples of mainframe applications include ADB2 tables, COBOL, SQL, CICS, and Interfaces. Examples of tools are SAS/Batch, JCL, Microsoft Excel, Microsoft Access and Microsoft Word.
• Also, responsible for regression, functionality, integration, performance and stress (load) testing of the applications GUI and back-end components manual & automated (HP ALM, HP Quicktest Professional, HP Sprinter, HP Run Results Viewer).

Confidential, Atlanta, GA
Connections Business Analyst
6/03 to 4/05

• Responsible for delivering and/or maintaining eligibility and premium reporting for ongoing clients and for accomplishing special processing requests.
• Further duties involve testing changes (within a client/server mainframe environment) and verifying results for new processes, new populations and/or health plans and for Annual Enrollment changes for an ongoing clients
• Investigated reconciliation issues that have been traced back to Connections eligibility provisions or jobs, Connections premium provisions or jobs, or TBA data issues using JCL & SAS logic programs within Hewitt mainframe environment.
• Examples of applications include GUI/events, Internet, IVR, Calc Engine, ATTA, and PCS's.
• Examples of mainframe applications include ADB2 tables, QMF, ISPF, CICS, and Interfaces. Examples of tools are SAS/Batch, JCL, Microsoft Excel, and Microsoft Word.

Confidential, Atlanta, GA
Webmaster/Quality Assurance/Customer Support
7/00 to 6/03

Customer Support Analyst, 3/03 to 6/03

• In a lead capacity was responsible for maintaining a growing knowledge of customer specific products and functionality.
• Created issue tickets, providing required details in the Connecture Support tracking system. Utilizing test director and the test director responsibilities matrix.
• Provided first level review, prioritization, and analysis of customer issues reported via email, phone or within the support tracking system.
• Identified issues that are potentially out of scope of the ASP agreement and escalated to support management for appropriate action.
• Conducted functional testing and certification of defects and maintenance items as required utilizing internal QA process and methodology.

Quality Assurance Analyst II, 1/02 to 3/03

• In a lead capacity was responsible for creating and executing test/use cases and test plans utilizing Mercury Interactive Testing Tools (both manual & automated) from information related to product requirement documents
• Developed an array of detailed use cases depended on project type and scope
• Product development specifications to ensure product quality, completeness and accuracy of documentation provided.
• Further duties include content development, technical support, design specifications, etc.
• Interact with web developers and operations personnel to clarify design issues, integration requirements and other operational issues. Identify, validate & document defects interacting with developers to isolate and resolve issues.
• Also, responsible for regression, functionality, integration, performance and stress (load) testing of the site's GUI and back-end components manual & automated (WinRunner, LoadRunner & TestDirector).
• Experience with ASP, XML, JavaScript, PHP, PDF Files, Visual Basic, Win 2000/NT, SQL 2000, HTML, web development tools, Configuration Management, Internet Security, IIS & Firewall, testing languages & procedures.

Webmaster, 1/01 to 12/01

• Team lead responsible for monitoring all aspects of the product web site, encourage and assess customer feedback, suggest integration of feedback and other web trends/technologies on SimplyHealth's web pages to expand Internet presence on a continuing basis. Duties involved maintenance of the product web site utilizing ASP, JavaScript, updating PDF files, within a Windows 2000 environment.
• Mentored team members on the overall technical process, with 6 indirect reports.
• Participates in the monitoring requirements from internal customers and provide ongoing support.
• Also responsible for resolving maintenance issues in a developer's role and communicate on an ongoing basis to the QA Manager.
• Assist in maintaining QA boxes, assuring that all applications needed are present.
• Monitor the tracking system for defect entries to assure the site is functioning properly and content is according to design specifications. This requires a strong understanding of full life cycle of product development.
• Experience with ASP, XML, JavaScript, PHP, PDF Files, Visual Basic, Win 2000/NT, SQL 2000, HTML, web development tools, Configuration Management, Internet Security, IIS & Firewall, testing languages & procedures.
• Project management techniques

Quality Assurance Analyst, 7/00 to 12/00

• Responsible for creating and executing test/use cases and test plans utilizing Mercury Interactive Testing Tools (both manual & automated) from information related to product requirement documents and product development specifications to ensure product quality, completeness and accuracy of documentation provided.
• Developed an array of detailed use cases depended on project type and scope
• Further duties include content development, technical support, design specifications, etc.
• Interact with web developers and operations personnel to clarify design issues, integration requirements and other operational issues. Identify, validate & document defects interacting with developers to isolate and resolve issues.
• Also, responsible for regression, functionality, integration, performance and stress (load) testing of the site's GUI and back-end components manual & automated (WinRunner, LoadRunner & TestDirector).

Confidential, Atlanta, GA
Freelance Web Professional (Short-Term Contract)
5/00 to 6/00

• Primary responsible involved the preparation of approximately (50) MS Word documents for the DTAE, which was converted into HTML format. The content of the pages were eventually displayed on the Department of Adult Education's public kiosk.
• Tools used included: Windows 98, MS Office Suite, HTML, WinZip software

Confidential, Tallahassee, FL
Freelance Web Professional
1/00 to 5/00

• Designed and developed web design page (text & graphics) for the Art-In-State Buildings program.
• Web design page will comprise a virtual tour featuring new and up-coming artists' paintings or slides using digital pictures. This was accomplished by employing graphical software as well as HTMLprogramming techniques and editors.

Confidential, Plainfield, NJ
Freelance Web Professional
10/99 to 4/00

• Ongoing consulting with Principal and other design professionals to assist in creating and eventually launching a web site for a small architectural firm.
• Troubleshoot and assisted with selection, training and use of accounting software. Software employed: Photoshop 4.0, Extreme 3D, Image Composer, HTML Editors, Microsoft Excel, Access and Crystal Report.

Confidential, Montgomery, AL
Graphic Designer (Internship)
1/95 to 9/99

• Developed graphical presentations and web pages; configured and set up twelve (12) PC's inclusive of the installation of Windows 95, 98 & NT, sound cards, CD Rom & floppy disk drives, motherboards, miscellaneous software packages, Novell Network 3.1 server connection and token ring cards.
• Managed a computer lab with PC and printer maintenance.
• Provided Level II support for Word-processing, Database and Spreadsheet applications.
• Software used included HTML, DreamWeaver, FrontPage 97 & 98, Freehand, Extreme 3D, Adobe Photoshop 1.0 & 4.0, Director 5.0, Microsoft PowerPoint, Microsoft Access, Microsoft Word and Microsoft Excel.

Confidential, New York, NY
Media Coordinator (Summer Intern 96/97/98)
6/96 to 9/96

• Worked as a Summer Intern for three consecutive terms as a Media Coordinator for a Fortune 500 Organization.
• Accomplished processing media requisitions and utilizing the in-house media management system.
• Responsible for trafficking media to various departments within the company as well as to outside edit houses.
• Prepared material for press and bulk mailings.
• Responded to clients' inquiries and requests for media utilizing an Oracle Database system and Macintosh hardware.

Confidential, New York, NY
Intern
6/94 to 9/94

• Worked primarily in the in-house printing department utilizing various desktop publishing and duplicating machines.
• Exposed to many other departments within the company such as The Warner Music Group, Time Inc. (Publishing) and HBO Productions.

PROFESSIONAL/AFFILIATION ORGANZATIONS:

• American Association of Blacks in Energy, Member
• Atlanta Quality Assurance Association, Member
• Atlanta Emergency Preparedness Institute No.3, Member
• Egan Park Neighborhood Building Committee Chairman, Member
• Games for Change (G4C), Member
• Most Worshipful Prince Hall Grand Lodge of Georgia, President
• National Black MBA Association, Inc., Member
• Technology Association of Georgia (TAG), Member