OBJECTIVE:

• To obtain a position that emphasizes on my responsibilities in Information Technology while demonstrating my management and leadership abilities in my realm of client and server software support On - Premise or in the Cloud.

SUMMARY

• Highly Experienced Microsoft Exchange Engineer with an extensive background supporting a mix Hybrid/Office 365 server environment and other Windows server applications.
• Maintain the company's Email Infrastructure globally in addition to our collaboration services utilizing MS Lync/Skype for Business on prem/Cloud.
• Support of Outlook Mobile, xMedius, MDM Intune, SCOM monitoring for day-to-day operation.
• Result-oriented; can strategically handle highly complex 3rd level Messaging and Exchange Server related platform issues.

TECHNICAL SKILLS

• Office 365, Microsoft Certified Professional-MCP, 2003 MCSE, 2008 MCITP, 2012 MCSE, Exchange 2003-2016
• Active Directory, Azure, Intune, System Center Operations Manager 2007 - 2016 R2, MOM, Windows Server 2003 thru 2016, Lync 2010 - 2013 server and client, Skype for Business 2015, Office Communicator Server 2005 - 2007 and client
• SharePoint, Virtual PC, Office Suite and Pro Plus, OneNote, OneDrive, Visio, Teams, Project
• SQL 2005 - 2016 Server Installs, Mailive Monitoring for Exchange, IntelliWatch & GSX Monitoring for Lotus Domino
• Boxtone Monitoring for BlackBerry Enterprise Server and Good Technology servers
• Server Admin Plus
• Backup Exec, Netbackup, Networker, ArcServe, Dell Robotic Tape Backup Library
• Quest Active Roles & Change Auditor, Novell NetWare File Servers, DHCP Server, DNS server, Domain Controller, Global Catalog server, VMWare, Hyper V, AS/400 for Lotus Domino, Symantec eVault, Domino Fax Press server, Water Mark Imaging server, Act for Notes and Act for Windows Servers, DECS & LEI Monitoring servers, ECM (Enterprise Configuration Management) server, Zen Works, Local Area Network installs and support, Qbasic, Paradox, Dbase, Rbase, Certificate Authority setup, X.25, Letters Of Credit Systems, EDS (DEC/DCL), LCS Admin Tool, Exmerge, EseUtil, System 36, Cisco Router & Switch install and configuration,, Focus, Super Session, 3270, IMS and AS/400, Enterprise Vault System

PROFESSIONAL EXPERIENCE

Confidential, Coral Springs, Florida

Systems Engineer

Responsibilities:

• Manage daily workflow via various ticketing system(s) for Messaging Team tied to global support in all regions incl. Canada for 70,000+ user mailboxes supporting MS Exchange, Office 365, MS Intune, Lync, Skype for Business, xMedius Online faxing, Trend Micro, ProofPoint, Systems Center Operations Manager for monitoring, Windows Server 2008, 2016, 2019, Active Directory, Azure and IAM issues.
• Technical Trainer and Writer for internal support staff and End-Users for Messaging related devices, client software and support tools.
• New Exchange server builds for Exchange 2010 - 2016 in preparation for Office365/Hybrid with hands on experience for 60+ Exchange servers
• Self-Supported Engineer for entire NA Messaging Team while rebuilding of staff and assisting Director for additional Engineer hire
• Maintain Virtual IP’s for Exchange mail name space
• Maintain SOP for both internal/external support groups in SharePoint owning and authoring over 95% of the shared documents
• Manage multiple projects while adhering to FDC Policy and Six Sigma standard deviation synopsis
• Migration projects participation: Exchange 2013 to Exchange 2016 for Office365 Hybrid, Exchange 2010 to Exchange 2013, Exchange 2003 to Exchange 2010, Lotus Notes to Exchange 2003, Public Folder Migration from Exchange 5.5 to Exchange 2003, Cross Forrest mailbox migration/Exchange 2007 cross domain migration to Exchange 2013 of user objects, mailboxes and replication, cross-Forrest Active Directory Distribution Group migration
• Maintain Mailbox user objects in Active Directory and Azure utilizing ADSIEdit, ADExplorer, ADUC, Attribute Editor, AD Connect and other Server Tools
• Exchange 2010 Public Folder to SharePoint project in preparation of O365 and Exch 2010 Decommision
• Mobile support via Intune for Outlook Mobile, BlackBerry, iPad, iPhone and Android devices for 25k+ devices
• Lead AV Engineer for Trend Micro Server Protect, Scanmail, TMCM and Smart Protection server
• Build and maintain Lotus Notes Domino Infrastructure Globally on Windows and AS400 iSeries
• Maintain Active Directory objects: Provision, Quarantine/Terminate, Manage duplicate objects, Perform leading/trailing space cleanup, troubleshoot GC/DC Replication issues, perform adhoc LDAP Queries
• Support of Quest MessageStats Reporting
• Install Rightfax Gateway Faxing solution and core server support
• Disaster Recovery Team Lead for Exchange Team which include yearly Site-to-Site Failover Load-Balancing testing for BCP
• Management of Shared Mailbox, Group Mailbox, Resource Room, Mail User and Contacts, Quota's, SMTP modifications and Out-of-Offices
• Participate in 7/24 On-Call Rotation
• Participate in monthly server patching and maintenance tied to Windows Updates
• Support xMedius Faxing solution for both Server and Client software usage
• 3rd Level Support for IAM and End-User Support escalations.

Confidential, Coral Springs, Florida

Systems Engineer

Responsibilities:

• Exchange Engineer for Exchange 2003
• Lead BlackBerry Enterpriser Server Engineer
• Lead Engineer for Boxtone Monitoring
• Lead Monitoring/MDM Engineer for Microsoft Operations Manager (MOM), System Center Operations Manager (SCOM), Boxtone for BlackBerry, Server Admin Plus for Lotus Notes and Maillive for Exchange
• Lead Good Technology Server Engineer supporting our mobile Server platforms such as (GMC/GMM/Good Dynamics/Good Connect/Good Share/Good Docs/iAnnotate) for MDM and BYOD.
• Technical Trainer and Writer for internal support staff and End-User community for Messaging related devices, client software.
• Manage daily workflow via various ticketing system(s) for Messaging Team tied to primary support of Lotus Notes, BlackBerry, Good Technology servers, MS Exchange, Sametime, Lync, SCOM, Windows Server, AD, MDM support tools and IAM related issues for user object support in the firm to support 34k users globally.
• Server build for new Lotus Notes Domino Servers and New Exchange Servers
• Six Sigma Green Belt: Projects Virtual Private Network & SLA Reconstruction for Messaging which reduced 55% of Messaging Team Call
• Tracked upper control limits based on weekly reporting for measurements and variations
• Project Leader for restructuring of the Messaging Team daily ticket queue by measuring ticket flow and evaluating total count Implemented 2nd Level Help Desk and Designed on-site Technical Training with training manuals for Total Quality Management (TQM)
• Manage multiple projects while adhering to FDC Policy and Six Sigma standard deviation synopsis
• Managed account provisioning for OCS 2005 & OCS 2007 including Sametime Server
• Exchange Migration projects: MS Exchange 2003 to 2010
• Rightfax faxing solution support Engineer
• Lotus Notes Engineer for all global regions (NA, LAC, APAC, EMEA) and Canada
• Administered and 60+ Lotus Notes Domino servers worldwide incl: the SMTP MTA Gateway and Hub
• Installed Domino Fault Tolerance System - Clustering
• Lead Engineer managing deployment and support IntelliWatch monitoring solution globally
• Handled Customer Support calls for all Lotus Notes platforms
• Assist in the creation of new Notes client install images for auto client distribution via Public Address Book
• Lead Engineer for the Lotus Domino Disaster Recovery Testing program to ensure accurate fail-over for site redundancy.
• Participate in 7/24 Pager On-Call Rotation with other Messaging Team Engineer

Confidential, Chicago, Illinois

Lotus Notes Domino Engineer/NT Server Administrator

Responsibilities:

• Lotus Notes Engineer for all global Northern Trust locations
• Administered and installed 20+ Lotus Notes Domino servers worldwide
• Installed Domino Fault Tolerance System - Clustering
• Lead Engineer managing deployment and support of IntelliWatch monitoring solution globally
• Handled Customer Support calls for all Lotus Notes, Windows NT platform
• Managed Backup/Restore request
• Created new Notes client install images for auto client distribution via SUDs procedures
• Lead Engineer for the Lotus Domino Disaster Recovery Testing program to ensure accurate fail-over for site redundancy.

Confidential, Chicago, Illinois

Business Liaison / Team Leader

Responsibilities:

• Team Leader: Department Specialists supporting 1500 users in Trust Operations
• Managed 1.5 million of PC/IT Budget for Service Delivery
• Managed various new business application installation/configuration for various regions
• Service Delivery’s IT Manager of NT Migration from Windows 3.1 and Y2K testing
• Project Manager for various Executive Managers related to desktop and hardware support

Confidential, Chicago, Illinois

Cash Management Technical Support Representative Lead

Responsibilities:

• Led the support on PC base products for internal & external clients including Lotus Notes 2.x
• Led Cash Management software installations which included UAT testing and pilot groups
• Performed Cash Management Software training at client sites nationwide
• Delivered software training and support to Client Servicing Representatives
• Trained other areas within the bank when requested

Confidential, Chicago, Illinois

LAN Administrator

Responsibilities:

• Team Leader for High School and College students in work programs based on their Major in addition to managing Contractors to support during tax season in the Accounting Department
• One-on-One weekly review with team members of tasks accomplished
• Project Coordinator for hardware installations such as Dec Terminals, Printers, new PC’s and closet wiring
• Administrator for Novell Netware (Ethernet) Local Area Network and all servers and backup