TECHNICAL SKILLS

• H.323, H.320, H.321, H.324M, SIP, IMS, Radvision Certified, Polycom CVE, LifeSize Certified
• Cisco Telepresence Endpoints, CUCM, TMS, Expressway Core and Edge, Cisco Web - Ex Cloud, Crestron Certified
• LAN/WAN, VPN, VOIP, Remote Access, Network Management, CCNA
• Windows 8, Windows 10, Windows 2012 Server (Standard and Enterprise), Mac OS X, Citrix client application, Microsoft Lync, Microsoft Hyper-V, VM Ware, Android, iOS Devices, mySQL and Microsft SQL solutions

PROFESSIONAL EXPERIENCE

Confidential, Cambridge, MA

Senior AV Engineer

Responsibilities:

• The organization was recently split from their parent company which left their collaboration solution very limited in functionality
• Performed a full inspection of existing Unified Communications solutions that were in place
• Based upon a limited budget, I reused what I could of what they had for hardware in my final proposal laying out an extremely cost - effective solution which addressed a next generation collaboration platform that was future proof, cut down on costs, and simplified the end user experience
• Implemented Skype for Business in conjunction with Microsoft Teams and Polycom RealPresence Group Systems which met all expectation of the client
• Project management for the installation of brand-new Crestron based cafeteria system as well as minor updates to both the executive boardroom and auditorium
• Created a BOM and worked with our vendor to create a Change Order. Coordinated various vendors for hardware purchases and installation.
• Deployed and supported BrightSign Digital Signage solutions for all locations in conjunction with the marketing group
• Provided all end user training documentation, conference room User guides for each next generation collaboration spaces to ensure that after a few lunches and learns with the end users, they comfortable with using the solution as well as support them should any issues arise
• Provided white glove support for all C-Level Executive Meetings, Share Holder Meetings, Board meetings, and Global Town Hall Events to ensure the technology was functioning as deigned and provided support for any meeting issues

Confidential, Cambridge, MA

Senior Project Manager

Responsibilities:

• Project Managed the final stages of the End User Technology conversion of two floors and the lobby to a Next Generation Workspace (NGW).
• Developed a project plan and floorplan overlay of the technologies to be implemented into the space.
• Created a BOM and worked with our vendor to create a Change Order. Coordinated various vendors for hardware purchases and installation.
• Worked with internal IS group to create accounts for the telephony equipment to be installed into each conference room. Troubleshot various issues post install.
• Managed the NGW on two completed floors and the lobby for user satisfaction and to collect feedback that is being used for improving the user experience in future NGW.
• Managed the maintenance of the new NGW lobby from construction to opening and events afterward. Coordinated installation and repairs to the multi-million-dollar 4K LED display-wall in the lobby.
• Act as backup to AV lead technician for events in the auditorium requiring advanced AV experience.

Confidential

Consultant

Responsibilities:

• Installed and configured Cisco Telepresence Solution to include endpoints and infrastructure.
• Designed and implemented Crestron Automation with Cisco Telepresence system in customer’s boardroom.
• Designed and configured ClearOne audio solution in customer’s boardroom.
• Worked with team to deploy Cisco TMS, CUCM, Telepresence endpoints, and Web-Ex Cloud Services.
• Created documentation for end users and administrators on Cisco Telepresence Solution.
• Provided training to end users and administrators on the entire solution.
• Provided support of Cisco deployment and Crestron automated conference rooms.

Confidential

Consultant

Responsibilities:

• Differentiated Confidential ’s solutions from competitive products by matching a clear understanding of Confidential ’s capabilities to customer values.
• Supported Confidential clients on our SaaS cloud platform, and on-premise implementations, across a range of highly secure, technology environments.
• Provided personal technical training for customers and troubleshoot technical compatibility issues.
• Interacted directly with Confidential partners to coordinate and resolve support issues.
• Translated general directions into specific objectives, priorities, action steps and execution.

Confidential

Director of Engineering

Responsibilities:

• Perform, during conference set up, third level problem determination & resolution (microphones checks, remote controls, control systems, cable management, etc.) as necessary according to client SOPs.
• Lead or assist, as required, with the support (hands-on if necessary) of special events, high profile senior executive meetings, town halls requiring VC, as directed by client.
• Setting up, testing, operation, & tearing down of AV & VC equipment; (e.g. video data projection systems, computers, audio- & VC equipment, microphones, video cameras, audio systems, & operation of integrated AV systems).
• Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance.
• Provide training & client support to end users in the operations of audiovisual systems.
• Maintain conference room integrity in compliance with SOPs; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).
• Coordinate audiovisual activities with other Client groups as required (e.g., facilities, IT, etc.).
• Create & modify user documentation & standard operating procedures (SOPs) as required.
• Interact in person, by phone, &/or e-mail directly with client management & end-users.
• Understand, adhere, & facilitate the adherence to Client’s SOPs.
• Responsible for Crestron room design for new build outs as well as upgrading existing systems.