Field System Engineer Resume

SUMMARY

Several years of experience in desktop and operating systems Confidential including Windows XP, 7, 8 and 10
Able to install software packages and configure upgrades as needed
Knowledgeable of techniques for troubleshooting minor glitches in operating systems and software
Microsoft Word, Excel, PowerPoint, Access, Visio, AS400, Citrix, Cisco, VPN, VMware, NDI, SQL, Adobe, Lync, Sparks, Kronos, ADP iPay, Network TCP/IP protocols
Basic understanding of common networking protocols including IPv4 and increasingly IPv6
Knowledgeable of VPN’s, PGP encryption, authentication, wired/wireless and security services
Intermediate - Expert level Microsoft Office 365 knowledge
Windows, Office 365 and G-Suite Migration
Setup, configure, install and Confidential all PC equipment and peripherals
Hardware, software, and networking troubleshooting and repair
Diagnosing and repairing Windows desktop and laptop

PROFESSIONAL EXPERIENCE

Field System Engineer

Confidential

Responsibilities:

Provided desktop and field Confidential to end users regarding a multitude of technical issues.
Break Fix - Taking computers apart and repairing them from the minutest component.
Windows: XP- 7-8-10- MS Office Suite
Responsible for hardware and software upgrades and troubleshooting.
Active Directory, Exchange, User Connectivity to Server
Resolved issues with customers such as VPN access, Microsoft Outlook Exchange, Password Resets
Troubleshoot Software and Hardware Issues with Remote users
Perform installs, moves, adds and changes
Hardware, software, and networking troubleshooting and repair.
Diagnosing and repairing Windows desktop and laptop.
PC peripherals repair and troubleshooting.
Printer repair Confidential - break/fix; troubleshooting; maintenance kits; network monitoring - Dell, HP, Alienware, IBM, Lenovo, Lexmark.
In-warranty repair on laptops, desktops, printers, servers, workstations & TVs.
Office 365 user activation/deactivation, password resets
Office 365 exchange admin center. Administration of shared mailboxes and distribution groups.
Deploy and configure Office 365 Enterprise.

Network Administrator

Confidential

Responsibilities:

Monitoring, maintaining, and troubleshooting network system components; gateways, moderns, switches, routers, firewall, LAN/WAN connectivity.
Managing network users, groups, computers, and email accounts.
Enhance networks by evaluating network performance issues including availability, utilization, throughput, quality of service, and latency.
Create documentation of client system configurations and procedures for maintenance, updates and/or upgrades utilizing REMEDY ticket system.
Execute the selection, installation, configuration, and testing of equipment including network enhancements; enforcing network policies and procedures; establishing connections and firewalls.

Apple Advisor

Confidential

Responsibilities:

Conducted diagnosing, testing and repairing Apple Computer Systems and Mobile Devices following Apple Computer Repair Procedures.
Install, repair, maintain, and upgrade Apple Desktop and Notebook
Computers; Perform maintenance on printers.
Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
Assisted in troubleshooting user problems relating to Operating
System issues, network Connectivity, TCP/IP, configuration, upgrades, and internet connectivity
Maintained network availability and performance monitoring and notification systems.
Advised and informed team members on new processes and interventions. Participated in new internal hardware and software rollout projects.
Documented and managed all repair interventions and customer equipment using Apple's proprietary logging system.
Kept frequent phone and email contact with customers regarding repair status and completion.
Acted as liaison between the public, store management, and corporate engineering as escalations were necessary and initiated.

Product Analyst

Confidential

Responsibilities: