SUMMARY

• Extensive experience with Exchange / Office 365 Engineer, SharePoint and Active Directory.
• Experience with the server upgrading, configuring, troubleshooting the Windows server 2008/2012/2016.
• Extensive experience with managing and updating Exchange /Office 365.
• Extensive experience with Azure, PowerShell Scripting, SCCM and SCOM.
• Experience in Exchange 2007/2010/2013 and migration services with 71K Users.
• Experience in PowerShell Scripting.
• Experience Working with ticketing systems including Remedy, Service Now, Footprints, Powerbase, Kronos and work force central.
• Design and implement software packaging and patching strategies for windows desktops and Tracking and logging customer inquiries and account information

PROFESSIONAL EXPERIENCE

Confidential, Norcross, GA

Senior System/Security Analyst

Responsibilities:

• Server upgrade, configuring, troubleshooting the Windows server 2008/2012/2016.
• IBM/HP Server
• Exchange 2010/2013/Office 365/ SharePoint/Skype Business and migration services
• Provide mitigation/ damage reduction proposals with cost justification.
• Recommend improvements in network security, identity management and logging.
• Recommend all infrastructure and applications patching and remediation be done and
• Clearly document and define risks and potential impacts along with the statistical probability of such an event and identify systems affected by the defined risk.
• Ensure that controls are adequate to protect sensitive information systems.
• Evaluate security policy, processes and procedures for completeness.
• Stay knowledgeable of current advances in all areas of information technology concerning vulnerabilities, security breaches or malicious attacks.
• Identify vulnerabilities or weaknesses in systems.
• Continuously evaluate communication security, data vulnerability, business continuity and compliance risks.
• Examine employee compliance with security controls and deficiencies.
• Identify defensive steps to take, including necessary firewalls, security software and data encryption.
• Trend management analysis
• ISO and NIST standards
• PCI and SOX
• Report to management on IT system vulnerability and protection against malware and hackers.

Confidential, Norcross, GA

Office365 System Engineer

Responsibilities:

• Manage and update Office 365.
• Server upgrading, configuring, troubleshooting the Windows server 2008/2012/2016.
• IBM/HP
• Exchange 2010 - 2013.
• Exchange Active Sync
• Staged applications in SCCM for deployment across the enterprise.
• Used Azure Active Directory.
• Migration team and SharePoint
• SAML
• PowerShell scripting.
• Ping Federate and firewalls
• Supporting users via email, business skype, and some phone support.
• Ticketing system used is Service Now.

Confidential, Sandy Springs, GA

Exchange Engineer

Responsibilities:

• Managed and updated Office 365 software.
• Server maintenance windows 2008/2012, VMWare- vSphere.
• Migrations and Exchange 2007/2010.
• Support Microsoft Office 365/ SharePoint on Surface pros tablets, and PC’s.
• Used Active Directory heavily removing, adding and modifying accounts.
• Troubleshot VPN, Routers, Modems, Ping clients, LAN, WAN.
• Desk-side Support (Laptops, Desktops, Tablets, Network Printers, and Miscellaneous peripherals).
• Tested and managed desktop patching using SCCM.
• Firewall management
• Design and implement software packaging and patching strategies for windows desktops.
• Assist in the conversion of existing automated deployment tools and processes into SCCM.
• Cisco Sever
• SAML 2.0
• PowerShell Scripting.
• Ping Federate
• DNS look-up/ trace route.
• Support windows 7,8 and 10.
• Used trend management.
• Built collections in SCCM for device deployments.
• Execute ticket reviews, statistic reports or handle special projects as needed.
• Ticketing system used is Service Now.

Confidential, Norcross, GA

Infrastructure Support Engineer

Responsibilities:

• Extensive application user support for proprietary software.
• Exchange 2007/2010 and migration services.
• Server maintenance windows, VMWare- vSphere.
• Possess capable analysis & troubleshooting skills and the ability to diagnose issues and communicate with customers.
• Ticketing system used is Service Now & Remedy.
• Troubleshot VPN, Routers, Modems, Ping clients, LAN, WAN.
• DNS look-up/ trace route.
• Desk-side Support (Laptops, Desktops, Tablets, Network Printers, and Miscellaneous peripherals).
• Desktop patching.
• Ping Federate
• SCCM.
• Firewall
• Support windows XP, 7, and 8.
• Troubleshoot Citrix web portal.
• Troubleshot Microsoft Office 365.
• PowerShell Scripting.
• Properly document and track the details of the problem, analyse bot status and resolution within the help desk track application.

Confidential, Atlanta, GA

Global Support Engineer

Responsibilities:

• Troubleshoot Citrix web portal.
• Helped launched the support of MS Office 365.
• Exchange 2007.
• Managed VMWare- vSphere.
• Desktop patching.
• Intermediate PowerShell.
• Microsoft Exchange Admin
• SCCM.
• Ticket system -Service Now and Remedy.

Confidential, Atlanta, GA

System Engineer

Responsibilities:

• Managed employee’s performance through an internal ticketing system.
• Used Active Directory modifying accounts.
• Desktop support (Laptops, Desktops, Tablets, Network Printers, and Miscellaneous peripherals).
• Support MS office 365 beta test.
• PowerShell scripting
• SCCM
• Follow through and communicate with the user while working the problem to ensure successful and timely completion of the problems.
• Ran daily audits of the application availability.

Confidential, Alpharetta, GA

Senior Technical Engineer

Responsibilities:

• Extensive application user support for proprietary software.
• Troubleshot VPN, Routers, Modems, Ping clients, LAN, WAN.
• Office 365 Support
• Server and Desktop support
• PowerShell
• Active Directory
• VMware
• DNS look-up/ trace route.
• Execute ticket reviews, statistic reports or handle special projects as needed.
• Ticketing system used is ServiceNow, ISIT and Remedy.