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System Administrator Resume

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Chesterbrook, PA

TECHNICAL SKILLS

  • PC and Thin Clients Troubleshooting
  • PC & Laptop Repair
  • Installing USB devices
  • Troubleshooting and installing Hardware
  • Troubleshooting network related issues.
  • Printer Assembly, disassembly, and troubleshooting.
  • Printer configuration and mapping.
  • Image/Software Loading
  • Worked with switches/routers
  • Windows 7/10
  • MAC OS X
  • Application Installation and troubleshooting.
  • Imaging software such as Ghost, Clonezilla. Parallels (MAC), and SCCM.
  • Virtualization (Citrix, VM Ware)
  • Security software (Ping ID, RSA soft token, palo alto, McAfee, McAfee EPO console)
  • Active Directory
  • Exchange Management Console
  • Microsoft 365 admin center
  • Azure Cloud Services (1 year)
  • Infoblox
  • Microsoft Office 365
  • Active Directory
  • Web based applications (Concur, Workday, Phone sheet, TourRouter)

PROFESSIONAL EXPERIENCE

System Administrator/ Junior Citrix Administrator

Confidential - Chesterbrook, PA

Responsibilities:

  • Create and disable accounts through Microsoft Active Directory
  • Operating systems troubleshooting and configuration via Citrix XenDesktop
  • Create and provision VMs (Servers)
  • Complete regular backups and perform data recovery
  • Perform daily checks on servers and Virtual Machines
  • Assist with administering corporate infrastructure including Active Directory. Microsoft servers, Microsoft IIS, Microsoft Hyper-V, Microsoft Exchange, 0365, SAN technologies, networking, internet access, and PC configuration.
  • Create stores and collections via PVS console
  • Monitor network activity through Palo Alto Firewall
  • Create security policies via Palo Alto Firewall
  • Administer DNS-DHCP via Infoblox Grid Manager
  • Monitor and maintain Citrix environment via DDC and PVS console

IT Specialist

Confidential - Nashville, TN

Responsibilities:

  • Install, troubleshoot, and repair computer systems, printers, and peripheral equipment located throughout the organization.
  • Support A/V, meetings and events for Confidential associates.
  • Image and install various applications and basic OS through SCCM Deployment Console.
  • Performed administration in SCCM on needed basis (Changes, addition in the image task sequence).
  • Lead and assist in projects for Field Services, i.e. building multiple desktops, laptops for OS upgrades.
  • Wired network cables to activate network ports for users to get onto the network.
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Configured MAC laptops
  • Create special OS images for hardware deployment to different departments
  • Support the telephone system, create phone extension, and voicemail boxes.
  • Create and administer user accounts in active directory.
  • Perform changes in group policy (create VB scripts for logons).

Junior System Administrator

Confidential

Responsibilities:

  • Provide support to 10,000+ end users.
  • Support and maintain migration from windows 7 to windows 10.
  • Supports, monitors, tests, and troubleshoots hardware and software issues.
  • Perform break/fix procedures to computers (Ram, Hard Drive, Keyboard, etc.).
  • Perform Chassis swap on computers that have malfunctioning hardware and troubleshoot the components.
  • Maintained and Tested applications and services through Azure
  • Maintained and Monitored health and performance of Virtual Machines through Director.
  • Work with Active Directory to push software to computers using software center.
  • Worked with Networking Engineer to run routine maintenance and patches on servers.
  • Troubleshot issues with VPN when users are working remotely.
  • Supported and maintained software issues for Mac users.
  • Imaged Mac OS to meet specific company standards.
  • Assigned and distributed RSA SecurID tokens
  • Monitored and troubleshot SecurID tokens through RSA console
  • Managed and Maintained O365 Admin center

Desktop Support Analyst

Confidential

Responsibilities:

  • Conducted remote troubleshooting
  • Tested alternative pathways until you resolve an issue
  • Customized desktop applications to meet user needs
  • Recorded technical issues and solutions in logs
  • Troubleshoot security systems such as McAfee and also bit locker
  • Maintained and monitored McAfee EPO console in order to view reports, monitor accounts and polices
  • Helped migrate from windows 7 to windows 10
  • Troubleshot windows profile and rebuild them as needed
  • Troubleshot problems dealing with office 365
  • Configured and setup user's computer specific to their role
  • Configured and maintain palo alto security software

Desktop Support Analyst

Confidential

Responsibilities:

  • Addressed user tickets regarding hardware, software and networking
  • Walked customers through installing applications and computer peripherals
  • Asked targeted questions to diagnose problems Installed, configured and maintained desktop and laptop PCs and peripheral devices
  • Installed and configured application and operated system software and upgrades
  • Worked with hardware and software vendors to verify timely product delivery and ensured that new equipment is installed and ready to operate on schedule
  • Troubleshooting and repairing hardware and network connectivity issues on local machines
  • Removed old equipment and performing data migration to new machines
  • Assisted with epic deployment
  • Maintained an inventory of installed software, managing software licensing and creating policies and procedures for upgrades
  • Developed training programs on all equipment utilized within the company

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