System Administrator Resume
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Chesterbrook, PA
TECHNICAL SKILLS
- PC and Thin Clients Troubleshooting
- PC & Laptop Repair
- Installing USB devices
- Troubleshooting and installing Hardware
- Troubleshooting network related issues.
- Printer Assembly, disassembly, and troubleshooting.
- Printer configuration and mapping.
- Image/Software Loading
- Worked with switches/routers
- Windows 7/10
- MAC OS X
- Application Installation and troubleshooting.
- Imaging software such as Ghost, Clonezilla. Parallels (MAC), and SCCM.
- Virtualization (Citrix, VM Ware)
- Security software (Ping ID, RSA soft token, palo alto, McAfee, McAfee EPO console)
- Active Directory
- Exchange Management Console
- Microsoft 365 admin center
- Azure Cloud Services (1 year)
- Infoblox
- Microsoft Office 365
- Active Directory
- Web based applications (Concur, Workday, Phone sheet, TourRouter)
PROFESSIONAL EXPERIENCE
System Administrator/ Junior Citrix Administrator
Confidential - Chesterbrook, PA
Responsibilities:
- Create and disable accounts through Microsoft Active Directory
- Operating systems troubleshooting and configuration via Citrix XenDesktop
- Create and provision VMs (Servers)
- Complete regular backups and perform data recovery
- Perform daily checks on servers and Virtual Machines
- Assist with administering corporate infrastructure including Active Directory. Microsoft servers, Microsoft IIS, Microsoft Hyper-V, Microsoft Exchange, 0365, SAN technologies, networking, internet access, and PC configuration.
- Create stores and collections via PVS console
- Monitor network activity through Palo Alto Firewall
- Create security policies via Palo Alto Firewall
- Administer DNS-DHCP via Infoblox Grid Manager
- Monitor and maintain Citrix environment via DDC and PVS console
IT Specialist
Confidential - Nashville, TN
Responsibilities:
- Install, troubleshoot, and repair computer systems, printers, and peripheral equipment located throughout the organization.
- Support A/V, meetings and events for Confidential associates.
- Image and install various applications and basic OS through SCCM Deployment Console.
- Performed administration in SCCM on needed basis (Changes, addition in the image task sequence).
- Lead and assist in projects for Field Services, i.e. building multiple desktops, laptops for OS upgrades.
- Wired network cables to activate network ports for users to get onto the network.
- Remotely accessing hardware or software for clients to make changes and fix problems
- Configured MAC laptops
- Create special OS images for hardware deployment to different departments
- Support the telephone system, create phone extension, and voicemail boxes.
- Create and administer user accounts in active directory.
- Perform changes in group policy (create VB scripts for logons).
Junior System Administrator
Confidential
Responsibilities:
- Provide support to 10,000+ end users.
- Support and maintain migration from windows 7 to windows 10.
- Supports, monitors, tests, and troubleshoots hardware and software issues.
- Perform break/fix procedures to computers (Ram, Hard Drive, Keyboard, etc.).
- Perform Chassis swap on computers that have malfunctioning hardware and troubleshoot the components.
- Maintained and Tested applications and services through Azure
- Maintained and Monitored health and performance of Virtual Machines through Director.
- Work with Active Directory to push software to computers using software center.
- Worked with Networking Engineer to run routine maintenance and patches on servers.
- Troubleshot issues with VPN when users are working remotely.
- Supported and maintained software issues for Mac users.
- Imaged Mac OS to meet specific company standards.
- Assigned and distributed RSA SecurID tokens
- Monitored and troubleshot SecurID tokens through RSA console
- Managed and Maintained O365 Admin center
Desktop Support Analyst
Confidential
Responsibilities:
- Conducted remote troubleshooting
- Tested alternative pathways until you resolve an issue
- Customized desktop applications to meet user needs
- Recorded technical issues and solutions in logs
- Troubleshoot security systems such as McAfee and also bit locker
- Maintained and monitored McAfee EPO console in order to view reports, monitor accounts and polices
- Helped migrate from windows 7 to windows 10
- Troubleshot windows profile and rebuild them as needed
- Troubleshot problems dealing with office 365
- Configured and setup user's computer specific to their role
- Configured and maintain palo alto security software
Desktop Support Analyst
Confidential
Responsibilities:
- Addressed user tickets regarding hardware, software and networking
- Walked customers through installing applications and computer peripherals
- Asked targeted questions to diagnose problems Installed, configured and maintained desktop and laptop PCs and peripheral devices
- Installed and configured application and operated system software and upgrades
- Worked with hardware and software vendors to verify timely product delivery and ensured that new equipment is installed and ready to operate on schedule
- Troubleshooting and repairing hardware and network connectivity issues on local machines
- Removed old equipment and performing data migration to new machines
- Assisted with epic deployment
- Maintained an inventory of installed software, managing software licensing and creating policies and procedures for upgrades
- Developed training programs on all equipment utilized within the company