SUMMARY

• Helped migrate all the company’s services from Windows Server 2003 to Widows Server 2008
• Worked with heterogeneous LAN/WAN technologies
• Exchange Administrator 2007 / 2010
• Worked with Active Directory and Exchange 2003/2007/2010/2012/2016
• Supporting MS Office 2003/2007/2010/2013 Familiarity with technically supporting DNS, DHC, WLAN, VPN Windows NT, XP, Vista, Windows7
• Managed over 950 user accounts in the company Active Directory
• Management and administration of Windows XP, Windows 7/10, Xen App, Xen Desktop workstations and laptops across North Florida, Mississippi, Alabama, and Louisiana
• Offered technical support across the domain for Microsoft Office Suite, Xen Desk, Xen App, Profile Unity and Exchange for all company users.
• Experience managing network security tools - Webroot, McAfee, Sophos, McAfee and other Antivirus Software
• Network Management / Team Lead
• Network Systems Administration (Novell 3x-5X, Windows NT, Windows 2000, Windows 2003 - 2010)
• Project Management - Site Implementations - Acquisition Integrations
• Local and Wide Area Network Design (Cat 3 - 6a, FDDI, Multi-Mode, Single-Mode Fiber Optic Cable (indoor/outdoor)
• Identifying network performance issues
• Extensive experience troubleshooting and repairing servers and networks
• Understanding of networking technology at the physical (twisted pair, fiber optic) and logical (**Ethernet, TCP/IP**) level including the various supporting services and protocols (**DNS, LDAP, NTLM, Kerberos, SMB, AFP**)
• Outstanding oral communication and customer service skills
• Ability to handle high priority problem calls and interface with a variety of clients
• Strong organizational skills with the ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Experience with trouble ticketing system (Remedy)
• Outstanding written communication skills
• Experience in Government and Educational contracting environments
• Support and maintain PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting
• Network Systems Administration (Novell 3x-5X, Windows NT, Windows 2000, Windows 2003, 2008, 2012)
• Project Management
• Budget Development
• Infrastructure Design/Implementation (Cat 3, 5, 6 - MDF, IDF)
• Management and Administration of RightFax Servers
• Provided technical support across domains of RightFax solutions and Active Directory groups
• Troubleshoot RightFax issues to determine routing issues

PROFESSIONAL EXPERIENCE

Lead Structured Cable Technician

Confidential

Responsibilities:

• Travel Lead installer for large scale commercial structured cabling projects
• Installed 30’ cellular pole, antennas, data cabling and data equipment on Trans Canadian pipe line
• Installation of Cisco switches, firewalls and validation of MDF/IDF connectivity of same for Myriad360 (WeWORKS) public build outs across the US
• Worked with ISP’s on turning up circuits and testing throughput for Myriad360 (WeWORKS) installations
• Demonstrated knowledgeable of all industry standards (NEC, TIA/EIA, BICSI)
• Performed site surveys and developed scope of work and materials list
• Consistently complete projects within budget, on time and in a safe manner
• Provided basic setup, installation and testing services for the following: Phone Systems (Avaya, Nortel, Cisco IP/CM) Wireless systems (AP, Antennas - Meraki, Aruba, Ruckus), and Network devices (routers, switches, servers)
• Demonstrated advanced troubleshooting skills with Cat 5/6/6A and Fiber connections
• Adhered to all required project safety requirements as set forth by the Company and OSHA
• Maintained the company’s high standard of quality and professionalism with regards to workmanship, customer relations, coworkers, behavior and appearance
• Performed any other duties not specifically stated herein, but which were assigned to complete the project
• Demonstrated computer/laptop proficiency with spreadsheets and site documentation
• Installed and configured CCTV, Wireless Access Points, Fiber (SM/MM)
• Flexible, willing to work on call, day or night shift as jobs require.

RightFax Administrator / Network Administrator

Confidential

Responsibilities:

• RightFax implementation, technical support, configuration, testing, and troubleshooting
• Provide orientation and training to end-users using RightFax Utility
• Monitor RightFax and Document Transfer servers for performance and stability
• Monitor and route incoming RightFax documents utilizing RightFax Manager 10.6
• Design, deploy, and support new RightFax solutions to newly acquired entities (hospitals, clinics)
• Collaborated with automated health information (HIM) applications team to configure scripting to access RightFax files (EPIC, OnBase) on network shares
• Collaborated with Telecommunications team on RightFax SIP configurations
• Support Network Systems in adding user to Active Directory groups to access RightFax network shares

Network Operations Support Engineer / Project Manager

Confidential

Responsibilities:

• Design, deploy, and support new applications, hardware, and enhancements to existing applications, software, and operating systems. Applications include JD Edwards, Citrix, Blue Coat Proxies, SMS, EDM, Exchange, ARC Serve, Check Point firewall, AD, VPN, SAN, VMWare, and Microsoft SMS etc.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Hardware and Data Center Configuration, Management & Maintenance
• Ensure change management process flow exist and are followed.
• Ensures Security throughout Data Center facility.
• Create and maintain documentation as it relates to application configuration, and design.
• Ensure compatibility and interoperability of in-house computing systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Provide orientation and training to end-users for all modified and new systems.

Regional IT Support Manager / Project Manager

Confidential

Responsibilities:

• Supported desktops and laptops from XP to Windows 7 (including Vista), Office 2003 - 2013 (425 + users), Xen App and Xen Desktop
• Maintained users in Active Directory and Exchange 2008/2010 on an enterprise level.
• Supported Microsoft and VMWare networks and HP and Cisco infrastructure connectivity to desktop and printers (TCP/IP)
• E-Fax Administration for individual user and group access for cloud based fax solution
• Followed established protocols, procedures, and policies, and met service level agreements for clients
• Installed, configured, and troubleshot print servers issues, network printers and plotters
• RightFax implementation, technical support, configuration, testing, and troubleshooting
• Provide orientation and training to end-users using RightFax Utility
• Supported Citrix application farm environment (Citrix XenApp 6.5+ & Xen Desktop)
• Project management, material acquisitions, strategic planning for startups, acquisitions, office moves ( 20+ locations)
• Developed operational strategies for new business development
• Managed team implementations of LAN/WAN/Telecommunications infrastructure and hardware configurations (Nortel, Avaya, HP, Cisco IP, Cisco Call Manager)
• Engaged in upgrading Exchange 2008 servers to Exchange 2010