SUMMARY

• An extensive skill set dedicated to System Administration with 6 years of experience in Administration of Red Hat Enterprise Linux 3/4/5/6/7, Confidential AIX 6L/5L, and SUSE Linux Enterprise 8.
• Experience in setup, configuration, upgrade, and maintenance, performance monitoring and troubleshooting on different UNIX platforms.
• Experience with Configuration Management, Build and Release management.
• Expertise in installations, upgrades, and maintenance, patch administration, kernel modification/upgrades.
• Excellent understanding of SDLC, Traditional, Agile Methodologies. Expertise Configuration/ Release/Build Management on both UNIX and Windows environments
• Experience in resolving various UI and Non - UI incidents, trend analysis and identify recurring issues.
• Experience in writing auto remediation scripts (Bash/Python) for recurring issues.
• Experience in Service Now, Remedy, OpsGenie and JIRA (Ticketing Tool)
• Good knowledge in Gomez Dynatrace (Monitoring Tool).
• Knowledge in writing queries in Splunk.
• Worked on CI/CD platform using GitHub, Screwdriver, Jenkins, and Chef.
• Extensive experience in file system management, performance analysis, security analysis, and network configuration/tuning.
• Extensive knowledge on application life cycle.
• Involved in design, development and implementation of technology solutions based on the business requirements.
• Ability to create and utilize AWS Cloud Formation templates to automate creation of AWS images.
• In-depth knowledge on TCP/IP Protocols and Virtual Private Networks (VPN).
• Identifying production affecting outages, and drive resolution by engaging appropriate internal and external resources.
• Knowledge of Java programming language, Java Script (EXT JS and Angular JS), and XML
• Linux Systems knowledge for diagnosing and fixing production impacting issues.
• Expertise in Data Center migrations with excellent organizational, planning and communication skills.
• Participated in weekly meeting and discussed modification request with management team.
• Worked as a team member for 24X7 on call production support.
• A results-oriented individual, and a good team player with the ability to motivate others in the team.

TECHNICAL SKILLS

Operating Systems: Linux -Red Hat 5/6/7, SuSE 9/10, Confidential AIX.

Network Protocols: TCP/IP, HTTP/HTTPS, Ethernet, netstat, NFS

Programming Languages: C, C++, Bash, Python

Virtual Servers: VMware, Virtual Box, Open stack

Monitoring Tools: MoogSoft, Gomez, Net cool, Yamas, Toga

Reporting Tools: Service Now, Splunk, OpsGenie, Remedy

Continuous Integration: Jenkins

Version Control: GitHub

Automation Tool: Chef, Screwdriver, Puppet

PROFESSIONAL EXPERIENCE

Confidential - Hilliard, OH

Systems Engineer

Responsibilities:

• Monitor and provide first level triage of the ACSS (Assisted Customer Service Support) application.
• Provided 24/7 on-call production support on-call experience, ability to troubleshoot issues in pressure situation.
• Working on user created tickets through Service Now and providing with a resolution within the SLA.
• View user records through Verint and troubleshoot the cause of various CTI and Citrix issues.
• Knowledge of Java programming language, Java Script (EXT JS and Angular JS) and XML
• Experience with Windows, Unix and Linux operating systems
• Experience with performance monitoring and visualization internal tools.
• Scripting experience with PowerShell, BASH or other UNIX/Linux scripting languages
• Experience with relational databases like Oracle DB
• Knowledge of micro services and middleware technologies and architecture.

Environment: Service Now, XMLs, SQL, JIRA, Verint, Citrix.

Confidential - Lockport, NY

Production Ops Engineer

Responsibilities:

• Provide full stack support of Oath products, services and processes with the help of tools to ensure monitoring, resolution and triaging of alarms within the SLA.
• Provides full support for AOL products, services and processes with the help of tools like Toga, Net cool, MapQuest- Gomez Dynatrace.
• Identify the criticality of the incoming issues, prioritize and troubleshoot appropriately.
• Triaging and collection of data for possible UI and Non-UI issues with tools like Gomez Dynatrace, Edge Cache tool, Brooklyn Graphs, BCP tool and effectively communicate the issues with the SRE/PE teams.
• Assisted SRE teams with host level issues and created related Service Now incidents.
• Worked on the setting up automation environment for CI/CD using GitHub, Jenkins, and Screwdriver.
• Requirement gathering and planning of infrastructure needs for development, testing and production environments.
• Spinned up new servers in Open stack environment for new Data Center in Taiwan and tracked the project progress through JIRA.
• Worked on Brooklyn Load Balancer tools for providing network connections to the newly created tenant servers.
• Created a collective dashboard to check the CPU Usage spike for all the ATSv2 (Apache Traffic Service) team servers in Yamas2 tool.
• Performed in-depth analysis with Splunk on key metrics and data to provide meaningful insight and other data management tasks.
• Build and Deploying of applications and back end micro services on Pivotal Cloud Foundry (PaaS) spaces using Jenkins Tool as Continuous Integration and Continuous Delivery on Microsoft Azure IAAS.
• Continuous Integration and Continuous Deployment/Delivery: Complete end to end Installation of Jenkins CI/CD tool and appropriate plugins to support automation with push buttons for various environmental releases to Dev/QA/Perf/Stg/Prod.
• Designing and deploying dynamically scalable, available, fault-tolerant, and reliable applications on the Cloud
• Selecting appropriate Cloud services to design and deploy an application based on given requirements
• Migrating complex, multi-tier applications on Cloud Platform
• Provided peer-to-peer knowledge transfer about the daily operations of the team.
• Working on business needs, costing, solutions on reengineering and automation of business processes.
• Attending team meetings on a daily basis for analyzing on-going issues.
• Trained on AWS, Open stack, Kubernetes and Bash Scripting.

Environment: GitHub, JIRA, Jenkins, Chef, Open stack, Screwdriver, Dynatrace, Service Now, Splunk, AWS.

Confidential - Lockport, NY

Production Ops Engineer

Responsibilities:

• Monitoring and first level triage of the Global Confidential Infrastructure including internal applications.
• Maximizing service uptime at host and cluster level for all Confidential on boarded properties Mail, FrontPage, Sports, Finance, Flickr .
• Reviewing system and application logs for troubleshooting. Resolved troubleshooting problems and issues relating system infrastructure
• Maintain and improve the availability, performance, scalability and efficiency of the services.
• Creating escalation tickets and documentation through Service Now.
• Triaging and collection of data for possible UI and Non-UI issues with tools like Gomez, Edge Cache tool, Brooklyn Graphs, BCP tool and effectively communicate the issues with the SRE/PE teams.
• Performed in-depth analysis with Splunk on key metrics and data to provide meaningful insight and other data management tasks.
• Provided peer-to-peer knowledge transfer about the daily operations of the team.
• Created necessary reference documents for many Confidential Mail related incidents through Atom app and synced it to GitHub and Service Now.
• Trained new employees on the workings of all of the Confidential Properties.

Environment: Nagios, YAMAS, Moogsoft, Service Now, YMailmon, Dynatrace, Cyclops, GitHub, Splunk.

Confidential, Bentonville

Linux System Administrator

Responsibilities:

• Converted AIX to Linux for National Confidential properties.
• Supporting with internal and external disk migrations and also network based file and block migrations.
• Performing OS upgrades, patch management, TSM server/client administration (Backup solution) as and when required.
• Host based migration and replication with Linux / AIX.
• Production support for SuSE Xen, Pacemaker and DRBD clusters. SuSE Linux Enterprise servers and Confidential Hardware, VMWare.
• Troubleshooted issues with system boot up, rescue and restore required configurations files, assisting with procedures for Windows and Linux VM running on Suse Xen.
• Actively monitored and troubleshooting of Confidential WebSphere MQ application
• Performed actions to avoid excessive downtime of Confidential MQ applications during upgrades, hot-fixes, etc.
• Managed Confidential MQ access with UNIX accounts, such as to allow personnel or new applications to perform required tasks
• Proficient in Installation, Configuration Management, Maintenance and Systems Development of Linux Systems.
• Assisting in installing new M5 servers, decommission old Equipment, migration and installation of servers.
• Configured Logical Volume Manager which involved create and modify file system, logical volume, Physical volume, Volume groups, mirroring and un-mirroring of volume groups.
• Expertise in Planning, Installation, Configuration and Maintenance of Confidential HACMP on AIX.
• Troubleshoot issues with virtual and physical networks, pertaining to OS and Hypervisor and also with the repositories and compatibility of the driver’s issues during the upgrades.

Environment: LVM, Linux, VMWare, SuSE.