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Customer Project Manager Resume

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SUMMARY

  • A highly qualified, PMP trained, result oriented individual with 10 years of experience seeking a challenging position in Project Deployment Engineering & Management, which will allow for the utilization of my knowledge skills & abilities while offering the opportunity for growth & advancement.

PROFESSIONAL EXPERIENCE

Confidential

Customer Project Manager

Responsibilities:

  • Performed all project management Activities including budgeting, resource Planning, time Plan, creating Work breakdown structure (WBS) in MS Project.
  • Replaced legacy Wireless Network Management solution based on HP TeMIP with a comprehensive Tivoli/Netcool based solution.
  • Collected operational requirements from the NOC and design/build a solution with a hierarchical Netcool system.
  • Capacity planning, Migration strategy, Monitoring & tracking of project on a weekly basis, status reporting to the senior management.
  • Developed and tracked project status, milestones, budgeting, timelines.
  • Oversaw all deployment activities for a defined technological area, including both internal and external network deployment team.
  • Managed budgets for projects and developed a forecast of capital expenditure for projects while managing progress against defined objectives.
  • Managed scope change and its approval process through the Change management board.
  • Designed, planned and implemented parallel infrastructure; synchronize function and configuration; and transfer operation from legacy systems.
  • Performed extensive knowledge transfer to operations and technology staff.

Confidential

Project Deployment Manager

Responsibilities:

  • Executed production readiness activities such as online help, release notes, etc. in coordination with Deployment & Release Management so as to ensure deployed servers go live effectively.
  • Worked on deployment of drive hardware servers supporting the performance and monitored applications for reporting, quality assurance and outage prevention.
  • Involved clients for end - to-end site setup: users, roles, folders, content, security, etc.
  • Prepared detailed contingency plans, assessed application readiness, managed testing, production setup activities and worked with different application Development, Testing and Production Teams.
  • Validated application development, testing plans, release schedules, maintained cordial relationship to effectively coordinate work between vendors and different teams at diverse geographical locations.
  • Collaborated with the Architects, Technical Leads and System Engineers to define deployment requirements & Information Technology Office (ITO) to execute and plan projects.
  • Deployment & Implementation, Cutover, hardware & software upgrades and troubleshooting, Performance Tuning, Capacity Planning, etc.
  • Communicated project health metric status reports to the management team including risk analysis by creating risk log registers, risk mitigation.

Confidential

Team Lead

Responsibilities:

  • Developed and maintained quality metrics and standards for Support performance, generating weekly, monthly, and quarterly reports to be reviewed with management and Support team members
  • Managed the communication and escalation of issues with strategic customers with sales management ensuring successful resolution and minimizing customer impact
  • Designed and Implemented Core Network solutions, including Multi homed BGP and OSPF, for WAN/Internet Service Provider
  • Provide lead support and troubleshooting for IP technologies, including network connectivity, routing protocols, Load balancing, and QoS
  • Monitor and manage VMware virtual hardware (drives, memory, CPUs) in addition to host hardware
  • Implement NAS storage for local backup / disaster recovery
  • Installing, interconnecting and commissioning a Backbone Network of MW Radio BB For Network Management System Support

Network Protocols: RIP, DNS, DHCP, HDLC, TCP/IP fundamentals, EIGRP, OSPF, BGP, SNMP, ACL, VoIP, MPLS

Network Hardware: Cisco Routers 3900/3800/2900 series, Cisco Switches 3750/3560/2960 series

Confidential

Project Deployment Engineer

Responsibilities:

  • Planning and implementation of the xDSL/ SDH / DWDM / MPLS & Transmission network elements for the 100% proper utilization of the available capacity and 100% availability of the network.
  • Worked on SONET Optical fiber transmission system from Nortel.
  • Planning, implementation & support to customer for NMS and EMS and their high availability.
  • Managed and prioritized all day-to -day work levels and required level of support.
  • Fostered strong cross-department communication and relationships.
  • Implementing and executing test case for EMS, NMS and Performance monitoring.
  • Design of Disaster Recovery Systems and Redundant Solution in order to achieve High-Availability.
  • Built strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.

Test Equipment: E1& Data tester, OTDR, Power Meter, ONT 20, Optical Spectrum Analyzer, ONT 506

Transmission Equipment: Nortel TN1X, TN1C, Loop DXCs, RAD Access Multiplexers & DACS, x DSL Modems, E1 Converters

Confidential

Project Engineer

Responsibilities:

  • Effectively monitored and maintained an all-digital DCS, switches (DMS100's) and fully integrated wireless and wired network.
  • Experience with testing E1/DS1-3's, the Nortel and Loop DXCSs, channel banks, V.35 protocol, the OMC (Operations and Maintenance Center) and packet switch (X.25 packets), base site controllers and transponders.
  • Metro Packet Switch (MPS) (Frame Relay), the Nortel DMS 100 switch, and various testing equipment.
  • Thorough experience in isolating and resolving network and communication faults.
  • Test and turn-up, Trunks, E1s and DS3s and work with various Telco's to resolve faulty circuit conditions.
  • Maintain and perform any maintenance issues with the DACS, both software and hardware.
  • Select and configure DACS ports for circuit turn-ups. Responsible for the accuracy of DACS circuit documentation.
  • Coordination with the field technicians Airtel India, MCI, SingTel and fiber vendors to resolve problems in a fast pace 24/7 operational environment.

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