Customer Project Manager Resume
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SUMMARY
- A highly qualified, PMP trained, result oriented individual with 10 years of experience seeking a challenging position in Project Deployment Engineering & Management, which will allow for the utilization of my knowledge skills & abilities while offering the opportunity for growth & advancement.
PROFESSIONAL EXPERIENCE
Confidential
Customer Project Manager
Responsibilities:
- Performed all project management Activities including budgeting, resource Planning, time Plan, creating Work breakdown structure (WBS) in MS Project.
- Replaced legacy Wireless Network Management solution based on HP TeMIP with a comprehensive Tivoli/Netcool based solution.
- Collected operational requirements from the NOC and design/build a solution with a hierarchical Netcool system.
- Capacity planning, Migration strategy, Monitoring & tracking of project on a weekly basis, status reporting to the senior management.
- Developed and tracked project status, milestones, budgeting, timelines.
- Oversaw all deployment activities for a defined technological area, including both internal and external network deployment team.
- Managed budgets for projects and developed a forecast of capital expenditure for projects while managing progress against defined objectives.
- Managed scope change and its approval process through the Change management board.
- Designed, planned and implemented parallel infrastructure; synchronize function and configuration; and transfer operation from legacy systems.
- Performed extensive knowledge transfer to operations and technology staff.
Confidential
Project Deployment Manager
Responsibilities:
- Executed production readiness activities such as online help, release notes, etc. in coordination with Deployment & Release Management so as to ensure deployed servers go live effectively.
- Worked on deployment of drive hardware servers supporting the performance and monitored applications for reporting, quality assurance and outage prevention.
- Involved clients for end - to-end site setup: users, roles, folders, content, security, etc.
- Prepared detailed contingency plans, assessed application readiness, managed testing, production setup activities and worked with different application Development, Testing and Production Teams.
- Validated application development, testing plans, release schedules, maintained cordial relationship to effectively coordinate work between vendors and different teams at diverse geographical locations.
- Collaborated with the Architects, Technical Leads and System Engineers to define deployment requirements & Information Technology Office (ITO) to execute and plan projects.
- Deployment & Implementation, Cutover, hardware & software upgrades and troubleshooting, Performance Tuning, Capacity Planning, etc.
- Communicated project health metric status reports to the management team including risk analysis by creating risk log registers, risk mitigation.
Confidential
Team Lead
Responsibilities:
- Developed and maintained quality metrics and standards for Support performance, generating weekly, monthly, and quarterly reports to be reviewed with management and Support team members
- Managed the communication and escalation of issues with strategic customers with sales management ensuring successful resolution and minimizing customer impact
- Designed and Implemented Core Network solutions, including Multi homed BGP and OSPF, for WAN/Internet Service Provider
- Provide lead support and troubleshooting for IP technologies, including network connectivity, routing protocols, Load balancing, and QoS
- Monitor and manage VMware virtual hardware (drives, memory, CPUs) in addition to host hardware
- Implement NAS storage for local backup / disaster recovery
- Installing, interconnecting and commissioning a Backbone Network of MW Radio BB For Network Management System Support
Network Protocols: RIP, DNS, DHCP, HDLC, TCP/IP fundamentals, EIGRP, OSPF, BGP, SNMP, ACL, VoIP, MPLS
Network Hardware: Cisco Routers 3900/3800/2900 series, Cisco Switches 3750/3560/2960 series
Confidential
Project Deployment Engineer
Responsibilities:
- Planning and implementation of the xDSL/ SDH / DWDM / MPLS & Transmission network elements for the 100% proper utilization of the available capacity and 100% availability of the network.
- Worked on SONET Optical fiber transmission system from Nortel.
- Planning, implementation & support to customer for NMS and EMS and their high availability.
- Managed and prioritized all day-to -day work levels and required level of support.
- Fostered strong cross-department communication and relationships.
- Implementing and executing test case for EMS, NMS and Performance monitoring.
- Design of Disaster Recovery Systems and Redundant Solution in order to achieve High-Availability.
- Built strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.
Test Equipment: E1& Data tester, OTDR, Power Meter, ONT 20, Optical Spectrum Analyzer, ONT 506
Transmission Equipment: Nortel TN1X, TN1C, Loop DXCs, RAD Access Multiplexers & DACS, x DSL Modems, E1 Converters
Confidential
Project Engineer
Responsibilities:
- Effectively monitored and maintained an all-digital DCS, switches (DMS100's) and fully integrated wireless and wired network.
- Experience with testing E1/DS1-3's, the Nortel and Loop DXCSs, channel banks, V.35 protocol, the OMC (Operations and Maintenance Center) and packet switch (X.25 packets), base site controllers and transponders.
- Metro Packet Switch (MPS) (Frame Relay), the Nortel DMS 100 switch, and various testing equipment.
- Thorough experience in isolating and resolving network and communication faults.
- Test and turn-up, Trunks, E1s and DS3s and work with various Telco's to resolve faulty circuit conditions.
- Maintain and perform any maintenance issues with the DACS, both software and hardware.
- Select and configure DACS ports for circuit turn-ups. Responsible for the accuracy of DACS circuit documentation.
- Coordination with the field technicians Airtel India, MCI, SingTel and fiber vendors to resolve problems in a fast pace 24/7 operational environment.