SUMMARY

• Innovative, dedicated Infrastructure Architect & Engineer with 15 years of experience in designing and implementing enterprise - level solutions. Continually recognized & awarded for exemplary initiative, dedication to quality and dependability.

TECHNICAL SKILLS

TECHNICAL Systems: Windows 2000, XP, 7, 8, 10, Windows (2003, 2008R2, 2012R2) Server

SKILLS Languages: HTML, Java, SQL, Windows Script, PowerShell Scripting

Applications: VMware, VMTurbo, Citrix, Office 365, Active Directory, BMC Remedy, Lotus Notes

Hardware: Dell, HP, IBM, Desktops, Laptops, Servers and HP printers

PROFESSIONAL EXPERIENCE

Confidential, Glenview, Illinois

Sr. Infrastructure Architect

Responsibilities:

• Over 5 years of architecture experience as an IT professional, proficient in the provision of complete architectural and engineering solutions
• Actively involved in developmental research, targeting the introduction of innovative technological adoptions and collaborations
• Worked with IT groups and Business units to provide infrastructure services to meet new business objectives and support new initiatives
• Mentored and advised senior operations staff members on the infrastructure team. Planned projects for deployment of technologies such as MS Exchange, vSphere, PeopleSoft HR, Oracle FAH, Oracle VCP, XenApp, Microsoft System Center products and CommVault backup
• Oversaw installation and configuration of commercial off the shelf (COTS) software by consulting staff
• Slashed infrastructure services costs by 30% while implementing a real-time infrastructure technology, improving applications and system availability, reliability, and serviceability
• Developed a global VMware ESX based server virtualization architecture that resulted in a 40% reduction in data center space and power costs and reduced server provisioning times by half
• Technical project lead for several server, storage, and management tool vendor studies from the request for proposal to the final contract, which resulted in global standards and 20% cost reductions
• Managed a global redeploy process to re-assign underutilized server and storage assets that reduced new purchases by 30%
• Reviewed all infrastructure capacity requests for compliance with security and internal business controls
• Created and presented the evolving server infrastructure/cluster designs to senior management and IT organization bi-annually
• Ability to architect, design, and document complex workflows
• Design and develop infrastructure blueprints for the implementation of all new solutions
• Analyze VM systems performance, collect information, and prepare summary report for various IT teams
• Evaluated hardware and software requirements, made recommendations, and created Proof of Concepts
• Created capacity plans based on business objectives for transaction throughput, and user response time expectations
• Identified and diagnosed performance issues in applications and/or infrastructure. Reviewed application designs (Java, SQL Server stored procedures, and Oracle stored procedures)
• Recommended capacity upgrades (CPU, memory, and storage) for virtual servers. Performed due diligence for application requests for infrastructure upgrades
• Developed Linux shell script to transfer files from mainframe to Linux servers
• Strong written and oral communication skills and the ability to effectively communicate with technical and non-technical audiences
• Ensure complex and large projects adhere to the infrastructure standards and align with future strategic infra roadmaps
• Maintain a common documentation library of standardized procedures and configurations
• Consistently met or exceeded all project objectives

Confidential, Glenview, Illinois

Sr. Infrastructure Engineer

Responsibilities:

• Implemented VMware ESXi 3.5 - 5.5 infrastructure to consolidate most physical servers for cost savings and ease of management
• Perform Microsoft Windows Server 2008 R2/2012 R2 system administration, installation, upgrades, patching and troubleshooting
• Proven project planning and management experience.
• Strong technical knowledge of SAN/ storage architectures, backup solutions, Windows Server, Unix/Linux Server, Networking (Cisco), VOIP, Citrix, IIS, Exchange, Active Directory, SQL Server, Oracle Database, Virtualization and Disaster Recovery
• Manage day to day project operations, deliverables and schedules
• Work with Operations Teams to ensure service/system security
• Designed and implemented current global WSUS infrastructure
• Maintained server and desktop OS security patching to eliminate vulnerabilities
• Responsible for adding, deleting and modifying user account information, resetting passwords and other system administration functions as necessary using Active Directory
• Installed and configured new hardware and software (Dell/HP)
• Work with Power shell scripting technology
• Experience in system and application performance monitoring
• Good attention to detail, testing and documentation
• Trained, assisted and advised information assurance personnel with various Patch Management Software
• Work with SAV Endpoint Protection 11 administration, installation, upgrades, tuning, and troubleshooting
• Work with Print Server administration, installation, upgrades, tuning, and troubleshooting
• Work with DNS/DHCP Server administration, installation, upgrades, tuning, and troubleshooting

Confidential, Glenview, Illinois

Sr. Network Engineer

Responsibilities:

• Responsible for 1000+ corporate employees plus several remote locations in Central region by providing hardware & software support on desktops and laptops
• Imaged, configured and tested new & old PC’s using Ghost software & install necessary software
• Use BMC Remedy to track all progress on support tickets
• LAN support for various applications through phone, WinVNC, and via e-mail
• Ability to manage multiple projects and priorities for all employees
• Stand alone LAN Administrator
• Troubleshoot network and printer problems on XP workstations
• Wired and patched MDF and IDF rooms
• Setup daily backups on remote servers using BrightStor ARCserve backup
• Continually following up with end users and support groups to ensure resolution of system issues
• Primary contact for VP level support
• Good attention to detail, testing and documentation

Confidential, Prospect Heights, Illinois

Sr. LAN Engineer

Responsibilities:

• Desktop support for various applications via VNC, phone and e-mail
• Continually following up with end users and support groups to ensure resolution of system issues
• Provide crisis line support to level 3 team in documenting high impact problem tickets
• Responsible for diagnosis of company wide and end user system problems on case by case basis
• Consistently worked with end users to resolve issues on first attempt
• Troubleshoot network and printer problems on Windows 2000/XP workstations
• Use AHD database to create customers and keep track of their phone calls.
• Administrative support with resetting various passwords.