SUMMARY

• Extensive experience with Microsoft products and Operating Systems such as Microsoft Office Suite, Windows XP and Windows 7.
• Over five years of supervised experience monitoring Local Area Networks and Wide Area Networks for a 24*7 global operation.
• Experience with different Wide Area Networking media and line encapsulations: Frame Relay, ISDN BRI, T1/E1, CSU/DSU, Synchronous Serial, HDLC and PPP
• Experienced using administrative tools in WinNT 4.0 Server/Workstation and Windows 2000 Advanced Server to create Primary and Backup Domain Controllers, create Domain Forests, manage users and groups, and assigning rights/permissions
• Over five years experience programming routers and switches, and performing troubleshooting tasks for connectivity, speed, and packet loss issues.
• Over fifteen years of experience building, troubleshooting, and upgrading computers in general
• Over 15 years of Telephony experience including MACS, punch downs, cabling, circuit test and turn up and PBX administration, server, switch and router installation.

PROFESSIONAL EXPERIENCE

Critical Facilities Technician

Confidential

Responsibilities:

• Operate and maintain critical and non - critical data center infrastructure, equipment, and systems. Work with a team of CFTs to deliver total availability (100% uptime) while minimizing risks. Monitor power, cooling capacity, and environmental conditions within the data halls.
• Utilize a Computerized Maintenance Management System (CMMS) as a tool to manage all planned and unplanned data center work. Perform preventive maintenance on data center electrical and mechanical equipment. Assist with the development, revision, and execution of approximately 200 operating. procedures and preventive maintenance inspections, and perform quality control reviews to ensure accuracy, clarity, and continual improvement.
• Assist with the development of Data Center standards and policies when necessary. Resolve all electrical and mechanical issues within the Data Center quickly while minimizing risk and properly communicate issues to the appropriate chain of command. Respond to emergencies and critical issues as necessary and work independently and as a team, according to staffing and situation, towards complete recovery.
• Troubleshoot and document technical issues, escalates as appropriate, and ensure issue resolution. Assist with planning on all corrective issues.
• Assist and/or complete physical and logical installations of T5 services.
• Maintain accurate facility data including, rounds, PM work orders, change. management, etc. Maintain strict adherence to change control activities.
• Manage assigned workflow tasks in order to provide timely turnaround.
• Escort and work effectively with outside contractors, ensure they are abiding by critical facility work rules. Complete facility rounds at the beginning of each shift to ensure data center and grounds upkeep.
• Follow T5 data center corporate policies and procedures.
• Participate in facility training programs on a regular basis.
• Assist in facility operations, as required.
• Participate in construction and commissioning, as directed by the CFM
• Work shifts to support 24×7 data center operation, and have flexibility in work hours to cover other shifts. On call emergency support as required.
• Adhere to all federal and local safety laws.
• Complete other such duties consistent with your role as you may be assigned by T5FM management.

Sr. Data Center Operations Engineer

Confidential

Responsibilities:

• Maintains servers and networks in a high demand, high availability environment.
• Assists in data center customer installation and remote hands.
• Responds to customer help desk Service Now tickets and escalations, respond. with urgency to solve problems and work proactively to solve underlying issues.
• Executes, maintains, and supports backup and security procedures.
• Communicates and enforces company policy to subscribers and employees.
• Identifies and works to prevent, to the extent possible, problems and roadblocks.
• Collaborates and communicates with others to ensure customer satisfaction.
• Monitors products for trends and performance, escalates as needed to engineering team for review.
• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment, shows respect for others, acknowledges and builds on others ideas, and support group decisions.
• Understands and supports company goals.
• May perform additional duties of similar complexity as required or assigned.
• Monitor Data Center environments ie. (Chiller Planet, Cooling Towers, PDUs, ATS, STS, Generators, Pre-Action Sprinkler System, Vesda System, etc. using BMS, EMS and daily walk throughs of the Data Centers.
• Basic Ability to install and configure Linux, Windows Server 2012 R2 and 2016, FreeBSD, VMware ESX/ESXi, VirtualBox, and Hyper-V Manager.
• Ability to diagnose and repair/replace problematic hardware.
• Ability to learn and retain new procedures, additions, revisions, and updates of server hardware and operating systems.
• Basic understanding and comfortable navigation of CentOS, RHEL, Ubuntu, FreeBSD, VMware ESX/ESXi, VirtualBox, Hyper-V Manager and Windows Server (2008 R2, 2012 R2, 2016).
• Basic knowledge of static and DHCP networking.
• Strong attention to detail, cabling standards and cabinet layout best practices.

Project Lead/Field Engineer

Confidential

Responsibilities:

• Project Managed PC refresh for Delta Air Lines Atlanta Reservation Center which involves replacing, installing and configuring PCs and CPE for over 2,500 end users leading a team of 5 Jr. Field Engineers.
• Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Collects and analyzes performance data to provide technical assistance.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved -Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers -Builds positive relationships with customers.

Network Operations Analyst

Confidential

Responsibilities:

• Responsible for monitoring Amtrak’s IT infrastructure including all mission critical network devices, servers,Amtrak.com, QT Kiosk, etc.
• Notified of alerts via monitor tools including SiteScope, Amtrak KMS, App Dynamics, Solarwinds Orion and Symantec Endpoint Protection Manager.
• At times used remote access tools to access devices that are in alarm to troubleshoot and resolve issues.
• Escalate issue to On Call SME if issue requires additional attention that cannot be addressed at the Operations Analyst level.