SUMMARY

• A versatile, systematic, technical and business value - driven focused Business Analyst with over 18 years’ significant contribution to achieving operational excellence in product development, programmes and projects with a strong technical background in administration of multi-platforms such as; Windows, UNIX, LINUX, AWS Cloud, Microsoft Azure and DevOPs.
• Driven to force business change and digital transformation, including the definition of business and engineering of requirements, service innovation and delivery, strategy development and execution.
• Excellent communication at all levels with high collaboration with all stakeholders to maximise returns on investment. Key strengths include; Information Systems Management, Agile business analysis skills, financial acumen, Energy Industry awareness, Customer Engagement Relationships, commercial accumen, with strong technical background to support business and digital transformation projects.

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

Responsibilities:

• At Confidential I performed various multiplatform Server building tasks on VMware, which included; Windows Server 2008, UNIX Solaris 10, LINUX Centos 6.4, and RHEL 6.4.
• I was responsible for assigning hostnames, static IP addresses, Default Gateway Addresses and DNS addresses to Windows 2008 Servers so as to introduce them to the network.
• I also utilized the “dcpromo” tool to configure DNS, Active Directory, as well as to promote standard Windows 2008 servers to domain controllers.
• At Confidential, I perfomed the configuration of Windows 7, 8 and 10 NOS, imaging and software deployment.
• I created new User Accounts and profile on Windows NOS, UNIX and LINUX systems. Whilst also Troubleshooting and resolved OS, application, malware desktop related issues on various Windows NOS.
• I utilized the TCP/IP troubleshooting tools to troubleshoot and resolve network connectivity and DNS related issues in the Local Area Network (LAN).
• At Confidential, I also configured Windows NOS clients to join the domain as well as configured file and print sharing on some Windows NOS to enable resource sharing.
• I had experience in building and configuring VMware host and guess systems on Oracle Virtual Box as well as bridging the Guest VMware systems to communicate with other physical LAN systems.

Confidential

AWS Cloud Practitioner

Responsibilities:

• I provisioned VPC (Virtual Private Cloud) whilst collating all project specific requirements from stakeholders and business managers respectively understanding customers needs.
• I attached the Internet Gateway to the provisioned VPC after creation of the VPC.
• I spinned up EC2 instances and set up associated Security Groups (SG) and NACLs (Network Access Control Lists), created Route Tables, Internet Gateway, configured Private and Public Subnets respectively, Elastic IPS, Created NAT Gateway.
• I created accounts for users with the Identity and Access Management (IAM) for access granting adopting the least priveledge policy.
• I applied Multi Factor Authentication (MFA) for additional level security for account access using a virtual MFA device.
• I created AWS accounts for relevant Devtest and Prodtest environments using relevant account credentials.
• I carried out troubleshooting of issues that came up in association to creating IAM and Account Names on AWS Cloud.
• I participated in several Confidential AWS Cloud Services and Resources peer review discussions groups to share working and hands on practical experiences on use of the various AWS services in the cloud.

Confidential

Digital Senior Business Analyst

Responsibilities:

• Collaborating with the Marketing team, Products Development teams, IT teams, Legal and Compliance to elicit all business requirements, technical requirements, solution requirements, functional and non-functional requirements, regulatory, security and compliance requirements in building solutions that customers love.
• Conducting requirements analysis, documentation for web site development projects, Customer engagement projeacts, Carrying out ROM ( Return on Management) Analysis for various projects.
• Collaborating with Product Owners, Programme Managers and Development team in delivering of a Data Migration programme from one system to another system, while ensuring all requirements and systems specification, data elements and business events are mapped from all Stakeholders.
• Participating and contributing to the success of planned Sprints, delivering incremental products for each sprint, supporting the development team in Product Backlog Grooming, Sprint Review and Retrospectives, Release Planning and Daily Scrum meetings.
• Writing of user stories and acceptance criteria with the development teams for Marketing related products and Services, Products Developments, Customer Relationship Management automation (CRM).
• Documentation and analyzing Information systems within the business and capturing use cases and levels of system interactions with customers and end -users.
• Working closely with UX team in design of mock ups for apps and websites products respectively.
• Managing Stakeholders within the business and external parties in relation with the business programmes and project portfolios.
• Collaborating with Solution Architects in defining solutions to business problems and architectural proposals to systems.

Confidential

Agile Business Analyst

Responsibilities:

• Collaborated with the Marketing Products Development teams to elicit all business requirements, technical requirements, solution requirements, functional and non-functional requirements, regulatory, security and compliance requirements in building dynamic modular Landing pages (MLPs) to led to increase in customer acquisition and retention.
• Collaboration with the Product Owners and the Scrum teams in defining the Minimum Viable Product (MVP) of innovative digital web-based and Mobile Apps Products using user story mapping techniques.
• Wrote user stories and acceptance criteria with the development teams for Marketing Related Services, Marketing Products Developments, Customer Relationship Management automation (CRM).
• Proactively kept the Product Backlog healthy in collaboration with the Product Owners for the Core Product Development team and the Native Apps and Mobile App Product Development teams on an NSDK Project.
• Participating actively and contributing to Agile Development ideas and initiatives within the Agile Business Community of Practice within the Company.
• Contributing significantly within Stand-up meetings, Sprint Planning sessions, Sprint Review meeetings, Sprint Retrospectives with the development teams.
• Played a key Agile business role in helping the Affiliate team within the Marketing Development teams in resolving business problems using Service Oriented Technologies (SOA) approaches such as HTTP to HTPPS, XML and
• Actively providing elicitation of high-level business requirements, stakeholder’s requirements, functional and nonfunctional requirements to deliver solutions to business problems.
• Engaging with all stakeholders during feasibility, requirements engineering, design, development (programming), testing and Implementation stages of project and programme delivery life-cycles driving all business analysis activities at each stage of the development.
• Strong collaboration with Project and Programme Managers of the Core Product Delivery and Marketing Product teams in identifying all business stakeholders and documenting high-level business requirements and technical requirements.
• Collaborating with compliance and regulatory teams in gathering associated regulatory requirements for System Improvement Projects and ensuring Compliance with GDPR regulations.

Confidential

Business Analyst

Responsibilities:

• Conducting business analysis to gather requirements for new business change and creating client proposals for product change
• Developing the business case for new target markets in Africa and Europe to successfully launch the company’s product range
• Performing risk assessment and Configuration management for change management and control during projects execution in conjunction with Project managers and Programme Management teams.