SUMMARY

• Proven success in systems optimization and strategic IT solutions, with strong experience managing server infrastructures and datacenter operations across windows platforms to achieve high availability and performance.
• Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem solver comfortable with managing systems, people and projects in a range of IT environments.
• Exceptional customer service skills with the ability to support difficult/demanding clients.
• Experience with Desktop troubleshooting and Network support
• Google Business apps and Email platform and Microsoft Applications
• Working knowledge of AWS Cloud technology
• Ability to learn and retain new technology skills and troubleshooting processes, team player and solid customer service
• LAN configuration using TCP/IP, DNS, & DHCP
• Experience in Data Backup and data recovery (Acronis and Backup Exec)
• Windows Administration & macOS High Sierra/Mojave Experience
• Knowledge of VMware and Hyper - V

TECHNICAL SKILLS

Software and Enterprise Solutions: Windows 7,8 & 10, Server 2008/2012/2016 , Windows OS 10/8/7/Vista/XP/ 2003/2000/95 ; MacOS; Cisco IOS, Checkpoint VPN, Shrewsoft VPN, Server SQL 2008/2012/2014 , Backup Exec 2010/2012 Enterprise, Acronis, VMware vSphere 6.7, VMware ESXi 6.x, Hypervisor, vCenter, vMotion; Bitdefender Business Cloud Solution, Netwatch 360 Patch Management System

Hardware: Dell PowerEdge R Series Servers, Dell/HP/Asus/Acer Desktops, Laptops (PC and MacBook Pro), Wireless LAN, ADTRAN and Open Mesh Wireless Access Points

Home Lab Hardware: Cisco ISR 3825 Router, Cisco (1) 3560G and (3) 3750 Switches, (4) Dell PowerEdge R610 Servers, CyberPower Surge Protection, Rack Mount.

Home Lab Software: VMware vSphere ESXi 6.7, vCenter 6.7, NSX 6.4 (SDA/Network Virtualization); Windows Server 2012 R2, DNS and DHCP Servers enabled, Windows 10; AWS

PROFESSIONAL EXPERIENCE

System Administrator

Confidential, Atlanta, GA

Responsibilities:

• Provide IT administration and support for users and global offices in US, Europe, Finland, Australia, Singapore, and India.
• Assist with the planning, designing, provisioning, installing, configuring, and maintaining all IT related Infrastructure including network, server, and storage systems.
• Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes .
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Diagnose hardware and software failures and remediate identified problems
• Administer Windows Server 2008R2/2012/2016, Windows 7, 8, & 10: Setup, configuration and support.
• Administer Active Directory; setup, maintain security rights, user profiles, work groups and distribution lists; network share folders and file permissions.
• MS SQL Administration (SQL 2008/2012/2014 ); Setup, troubleshoot, execute database backup, restore, & maintenance plans.
• Administer Data Backup administration of global offices including Data Center utilizing Acronis Backup and Disaster Recovery system.
• Deploy and Administer Bitdefender Endpoint Business Cloud security and Host Intrusion Protection for (350) laptops and (130) servers located at the US Data Center, Global Offices and Remote worksites. Continuously monitors assets via cloud provider, identifying key threats including malware, loss prevention and security policy violations.
• Process New Hire Onboarding and Departures to include AD security privileges\credentials, email accounts\encryption of Laptops and deployment/retrieval of IT equipment.
• Administer Spiceworks Help Desk Management System for ticket processing and network monitoring tasks.
• Support virtual environment including support for VMware ESXi and Hyper V environments
• Procure office equipment, software licenses and account subscriptions including Office 365.
• Build custom server/workstation (40), including hardware assembly & software installation to meet Department specification.
• Managed migration of company’s Deltek Accounting/Finance software system to a Deltek Cloud base platform
• Support users with Citrix, Outlook, Windows, MS Office, Dropbox, LogMeIn, WebEx and Google Business platforms.
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Provide basic support for AWS deployment including IAM user access, EC2 usage and S3 storage.
• Assists with efforts to ensure the network and server system hardware, operating systems, security, software systems and all related implementation, maintenance and operations procedures comply with the organizational standards and policies.
• Actively assist Senior level Systems/Network Engineers on projects (i.e.. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
• Provide materials for communication and training of end users for all modified and new systems

Systems Analyst

Confidential, Atlanta, GA

Responsibilities:

• Processed new hire onboarding and departures
• Resolve backup issues and perform restore testing
• Responsible for MS Active Directory setup and maintenance of security rights, users’ profiles, work groups and distribution lists.
• Provide SQL Database management and support
• Physical setup of new computers and software installation
• Install and/or upgrade Microsoft Operating Systems
• Resolved help desk tickets.
• Provided basic troubleshooting and tech support to users.

IT Support Specialist

Confidential

Responsibilities:

• Consult with clients to support software and hardware migrations and to perform rapid and secure system deployments.
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software.
• Conduct virus spyware removal and perform system configuration for system optimization.
• Provide system support by troubleshooting and repairing hardware/software, network and print spooler issues to resolve problems as quickly and efficiently as possible.