Systems Administrator / System Support Specialist Resume

SUMMARY

IT Support Specialist with over 15 years of hands - on and multi-tasking experience, adept at handling multiple system operations, including installation, upgrade, configuration, administration and maintenance of Windows, Exchange, Red Hat, McAfee EPo, Airwatch systems and Servers.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator / System Support Specialist

Responsibilities:

Administrator support for Window Severs pertaining to VMware, Active Directory, DNS and TCP/IP Administrator support for Exchange Mail Severs McAfee EPO servers, and Oracle and SQL databases.
Technical support and troubleshooting of Business applications pertaining to Microsoft Office Pro, Microsoft 360 and other third-party software used by clients.
Disaster Recovery planning and configuring for clients.
Configure and maintain and data and systems backups and restore strategies using NAS and SAN servers for clients.
Sever and Workstations maintenance, configuration, updates, and patches.

Confidential

System Analyst / Global Remote support

Responsibilities:

Migrated 53 Hospira Global Pharmaceutical and Medical Device Company's desktops, printers and multi-functional devices to networks and printing solutions used by Pfizer Pharmaceutical Company.
Installing and configuring the Pharos Blueprint on Pfizer's servers to run the Print Anywhere Software.
Installed and configured Print Anywhere on printer and user devices for printing of confidential documents
Desktop updates and patches to get users up to Window 10 prior to adding them to Active Directory.
Help Desk Lead to users migrating from the Hospira company’s network to Pfizer Pharmaceutical Company’s network

Confidential

System Administrator /it system support

Responsibilities:

Troubleshoot and resolve advanced desktop, software, server, and network issues.
System migrations, virtual server configurations, server and firewall installs, VPN tunnel configuration, SAN setups, etc.
Assist clients with the installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, and software.
Perform preventative maintenance checks on client servers regularly.
Diagnose system emergencies when they arise and persevere until they are resolved.
Troubleshoot network, software, and printing problems.
Physically setting up of new computers and software application installation.
Install and/or upgrade Microsoft Operating Systems.
Install software, patches, and updates on desktops, laptops, and servers.
Perform virus detection and removal.
Basic firewall setup and configuration.
Network switch and server room cable management.
Resolve backup issues and perform restore testing on Nas and San storage units.
Accurately complete software and hardware projects on a timely basis.
Administrator of Windows Servers, Exchange, McAfee EPO, Linux Red Hat, VMware
Support mobile devices and servers (Blackberry Enterprise and Airwatch Software).