NETWORK OPERATIONS ANALYST Resume

SUMMARY

Over 17 years of Information Technology experience. Very team oriented, with the ability to work well independently with little supervision. Known for calm and focused approach to high level issues. Successful in meeting new technical challenges and finding solutions to meet the needs of the customer. Ability to successfully perform in several areas of the Information Technology sector.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

NETWORK OPERATIONS ANALYST

Responsibilities:

Monitored a wide variety of information and network systems that include, but are not limited to telecommunication, circuits, LAN/WAN systems, routers, switches, firewalls, VOIP systems, servers, operating systems and core applications.
Provided timely response to all incident, outages, and performance alerts. Categorizing issues for escalation to appropriate technical teams.
Recognized, identified and prioritized incidents in accordance with customer business requirements, organizational policies and operational impact.
Worked closely with application support personnel, Network Engineers and outside vendors to quickly identify and resolve business critical issues in support of Turner Broadcasting news ( Confidential ), entertainment and production environments.
Acted as the front - line support to customers, accepting trouble reports, documenting and dispatching them to appropriate personnel support teams.

Confidential

DESKTOP SUPPORT ENGINEER

Responsibilities:

Provide PC hardware and software installation, problem diagnosis, troubleshooting and resolution in a LAN/WAN Microsoft XP environment of over 400+ users.
Imaged laptops and desktops appropriately during initial deployment, maintenance and end of life replacements.
Led a domain migration team.
Delivered timely responses to support requests from Service Desk by following through to ensure user satisfaction.
Installed and performed troubleshooting of remote access (VPN) for remote staff.
Maintained ethical and professional behavior in dealing with users, department VIP’s, and other departments' personnel. Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality.

Confidential

SYSTEM ADMINISTRATOR / EXCHANGE TEAM

Responsibilities:

Performed daily hands-on troubleshooting and support for the US Army Reserve Command (USARC) Microsoft Exchange E-mail infrastructure consist of over 45,000 mailboxes and the organization public folders.
Coordinated day-to-day operations for serve issues/ requests/ upgrades/ maintenance and recovery for users account on the network.
Executed Exchange cluster failovers, recovery, offline defragmentation to Exchange server issues.
Supported the USARC Windows 2003/2008 Active Directory domain infrastructure, consisting of over 50,000 AD objectives.
Reported directly to Operations Director to contribute to consistent achievement of SLA requirements.
Participated in Exchange 2003 to 2010 migration.
Updated and maintained tickets in the Unicenter Ticketing system. Responsible for troubleshooting, analyzing and repairing user’s laptops and requested network issues.
Supported end users through administrative tasks such as email archiving, account restoration, and display name modifications, etc.