SUMMARY:

Over twenty years of diverse experience in Information Technology. Proven communication, leadership, analyzing and troubleshooting skills. Specific responsibilities included:

Project Management Customer Service
Network Administration Research & Development
System Administration Technical Training
Active Directory Administration Application Development

PROFESSIONAL EXPERIENCE

Confidential,New Jersey - Newark, NJ May 2007 to October 2011

Systems Administrator (May 2007 to October 2011)
Responsibilities: Maintained multiple Operating Systems (Windows 2003, Windows 2008 and Red Hat Linux). Active Directory Maintenance. Implement Quest tools to monitor and maintain Active Directory. Implement and maintain Tumbleweed Secure FTP. Managed VeriSign certificates for the corporate infrastructure. Maintained VMware ESX 4.1 environment. Implement and maintain Varonis DatAdvantage 5.5 for file audit monitoring. Maintained an Enterprise inventory of all servers and appliances. Provide third level support for the helpdesk on Windows XP with Lotus Notes.

Results:
· Created and utilized various scripts for bulk changes in Active Directory
· Architect and implement Quest Active Role Server to manage group membership
· Architect and implement Quest Recovery Manager for Active Directory backups
· Implemented Quest Spotlight to monitor Active Directory health
· Managed Quest Reporter for trend analysis on Active Directory
· Managed renewals and installation of over 250 VeriSign certificates
· Managed Tumbleweed Secure FTP platforms on Windows and Linux with over 1600 users
· Managed servers on VMware 4.1 ESX environment
· Maintained the enterprise inventory of servers, appliances and storage equipment
· Act as a Project Manager for several Server Team based projects.
· Implement Informatica Managed File Transfer (MFT)

Client Support Specialist (July 2002 to April 2007)
Responsibilities: Provide third level support for the Help Desk on Win 95, Win XP and Lotus Notes. Test, document, and implement new software applications. Designed and implemented Change Management for Peregrine Service Center 5.1. Designed and implemented HP Service Center 6.1 with Change Management. Implemented VMware workstation.

Results:
· Designed and implemented a customized Change Management system based on the ITIL methodology.
· Evaluate and deploy new desktop based software based on enterprise standards.
· Nominated as Technician of the quarter on two separate occasions.
· Helped create enterprise standards for software installs.

Client Support Analyst (December 1997 to June 2002)
Responsibilities: Provide hardware/software support for 5000+ users. Manage Help Desk issues for the New York office. Maintained the Visual Help Desk Database to track customer support calls.

Results:
· Managed support calls for hardware and software support
· Standardized software for both NJ and NY locations.
· Implemented a Help Desk system to manage support requests.

• Created a Help Desk support manual for new hires

Confidential,Leonia, NJ January 1997 to November 1997

Technical Support Analyst (January 1997 to November 1997)
Responsibilities: Provide Help Desk support to end users. Supported applications include Microsoft Word, Excel, Power Point, AmiPro, Word Perfect, Lotus 123, Beyond Mail and Banyan Mail on a Windows 3.11, Windows 95 and OS2 environment. Managed a database to track support calls.

Confidential,New York, NY April 1996 to December 1996

Senior Help Desk Support Analyst
Responsibilities: Provide Help Desk support to end users. AmiPro, Word Perfect, Lotus 123, Freelance Graphics, Act, CC Mail, Broker’s Ally and PCAnywhere for DOS, Windows, and Windows 95 environment.

Confidential,Roseland, NJ April 1995 to March 1996

Quality Assurance Analyst / Tester
Responsibilities: Analyzed application software and tested functionality of payroll programs. Create and execute test plans using multiple automated testing tools to test programs in the OS2, Windows 3.11, Win 95 and DOS environments. Provided feedback to product development group on any deviation from quality standards

Confidential,Fairfield, NJ October 1993 to March 1995

Quality Assurance Analyst / Tester
Responsibilities: Provide support at Colgate Palmolive. Organize, design and maintain database of on-site parts. Provided end-user training on supported software Installed software on desktops as necessary.

Confidential,Brooklyn, NY October 1991 to September 1993

Automation Specialist
Responsibilities: Organize and optimize the work-flow for purchase orders, invoices and budget balances. Design the departmental spreadsheet program to maintain such budgetary controls. Provided end-user training on supported software Automate federal forms.

Confidential,New York, NY March 1990 to September 1991

Dispatcher / Office Administrator
Responsibilities: Provide service call dispatching for technicians to maintain computer equipment. Provided phone support for customers and assigned the appropriate technician for the task.

Education

Major: Computer Science

Additional Training
Active Directory Design
Active Directory Administration
VMware ESX 4.0 Administration
HP Service Center 6.1

Technical Experience includes, but is not limited to:
· Active Directory
· Windows (All flavors)
· RedHat Linux 4.3 and up
· HP Service Center 5.1 and 6.1
· Microsoft Office Products
· Quest Tools for Active Directory
· Tumbleweed 4.5 and up
· F5 Load Balancing (GTM’s, LTM’s, EM’s) versions 9 & 10