SUMMARY

• Highly skilled IT Professional with progressive career in both domestic and international environments.
• Demonstrated ability to prioritize and manage projects in a timely manner and on budget.
• Successful at implementing new systems and applications, and organizing new launches, Able to adapt quickly to new environments, concepts and systems.
• Problem solving, communication skills also proven ability to implement effective methods to deliver optimum results.
• Productive and results oriented in team and individual projects.

TECHNICAL SKILLS

• Office 365 Administration
• Windows Server 2012 (Active Directory) Administration and configuration.
• Hardware/ Software Installation
• Information Security
• Helpdesk Administration and Biometric Processing.
• Proficient Troubleshooting Skills.
• Create LAN/WAN designs to incorporate the highest level of redundancy to ensure maximum amount of system uptime for the organization.
• Installation and configuring cisco Routers and Switches, also Network cables Termination.
• Microsoft Exchange 2013\2016
• Skype for Business
• Citrix
• Dell laptop break fix
• Kali Linux

PROFESSIONAL EXPERIENCE

Confidential

Desktop Specialist

Responsibilities:

• Installed webroot,remote management,adobe flashplayer and customer specific software on thin clients and PC’s
• Configured bitlocker encryption on Window 10 machines
• Installation and monitoring of switches and routers
• Responsible for cable management and PC refreshes
• Antivirus and malware removal
• Assigning mapping and troubleshooting of printers and scanners

Confidential

Cyber Threat Analyst

Responsibilities:

• Asset and vulnerability management
• Responsible for network optimization and monitoring
• Installed Bluekeep patch and Sophos antivirus on assets

Confidential

Microsoft Engineer

Responsibilities:

• Planned,Designed, Deployed and Configure Hybrid migration
• Airwatch and Microsoft intune configuration management
• Experience in different Microsoft products including Exchange 2013, 2010, 2007, 2003 and Office 365, Lync, Skype for business and MS office suites.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Experience in Security and Compliance by Managing Data loss prevention and Data governance.
• Experience in Administering Exchange Online using ECP or EAC (Exchange Admin center
• Experience using exchange calculator, I’d fix and PowerShell

Confidential

NETWORK AND SUPPORT ENGINEER

Responsibilities:

• Installed complex peripheral devices such as dragon mics and barcode scanners
• Built and deployed 300 Dell PC’s throughout Confidential campuses
• Installed and configured 150 Cisco access points throughout Confidential
• Troubleshooting and escalated Citrix tier 1 - 3 issues to administrators
• Built and deployed 200 HP thin clients throughout Confidential campuses
• Resolved High priority tickets by collaborating with engineers
• Performed Laptop and PC refreshes throughout Confidential campuses
• Worked with VPN and VMware and virtual desktop software
• Troubleshoot Network connectivity issues by utilizing wireshark and lansweeper

Confidential

Desktop Engineer

Responsibilities:

• Upgraded and reimaged Windows 7 computers to Windows 10 for marines contractors and civilians
• Performed tech refreshes and trained users on how to utilize new technology
• Configured proxies and worked with bitlocker encryption for security purposes
• Troubleshoot accounts and reset password utilizing active directory
• Trained marines contractors and civilians on how utilize windows 10 features

Confidential

Desktop Engineer

Responsibilities:

• Provided Tier II technical, operational, & administrative support to resolve various issues to the end user's satisfaction
• Utilize the Remedy Ticket system to assign, track, and complete user generated IT work requests. Created and resolved tickets for end users to ensure timely support.
• Monitored Service Desk ticket assignments and processed accordingly based on priority levels.
• Assist users with troubleshooting issues and correcting automation problems related to Network Connectivity, Baseline Software applications, Reimaging, Microsoft Windows Operating Systems, and Windows 7.
• Perform timely workstation hardware & software upgrades as required
• Remote into workstations using Windows Remote Desktop software for diagnosis & testing
• Responsible for the installation, configuration, maintenance, and repair of all computer systems, printers, PDA's and various information systems related hardware.

Confidential

Desktop Engineer

Responsibilities:

• Provided base level IT support to non-technical personnel
• Deployed, installed, imaged over 1500 Dell laptops and Dell desktops across various campuses utilizing Sophos and Fog software
• Troubleshooting on dell printers, VoIP phones, and smart boards
• Helped support and maintain school’s salesforce program
• Configured and monitored SAN, PAN and LAN networks to assist with imaging by setting up a network with each classroom via an isolated switch
• Resolved issues with challenging device-related troubleshooting
• Active Directory, resetting passwords, disable, and enable accounts