SUMMARY

• A resourceful and solutions - driven network administrator with progressive experience in Cisco router configuration, command line interface (CLI) switching, wireless LAN implementation, Citrix technologies, troubleshooting, and optimization.
• Proficient in G.8031 and G.8032 Ethernet Ring Protection provisioning; managing IP services, WANs, and network security; and configuring basic and advanced frame relay as well as basic EIGRP, RIP-V1, RIP-V2, OSPF, Metsolv6, and Planet Operate/Cyan.

TECHNICAL SKILLS

• Microsoft Office Suite (Access
• Excel
• PowerPoint
• Word)
• Cisco Routers/Switches
• LAN/WAN/WLAN
• P2P EVPL
• P2P EPL
• MP ELAN
• Calix
• ADSL
• DSLAMS
• Transport
• VLANs
• Oracle Communications
• Planet Operate/Cyan
• MetaSolv/M6 Solution
• DWDM
• Layer II
• Citrix
• SIS
• Salesforce
• IP/Ethernet
• BNG Interface

PROFESSIONAL EXPERIENCE

Confidential

Technician

Responsibilities:

• Resolve quality and process problems, implementing appropriate resources to make run-versus-fix decisions.
• Classify defects according to Remington standards and procedures.
• Utilized Process Records, P-Procedures and Work Instructions to provide outstanding service to the customer.
• Control product quality through Sampling Inspections, Narrow Gate Limits and Statistical Process Control.
• Utilized proper gaging techniques to provide superior quality and outstanding performance.

Confidential, Little Rock, Arkansas

Network Analyst

Responsibilities:

• Delivered new DSL support equipment and functionality of network.
• Saved company money by provisioning and troubleshooting networks of malfunctioning VLANs within allotted time frame, following Maintenance Operating Procedures (MOPs).
• Proactively involved with commissioning and implementing new equipment on network.
• Successfully provisioned DWDM/optical transport, Cisco ROADM, Cisco, MSS, and Cyan platform.
• Designed and built reliable circuits of Cyan and Cisco transport equipment by writing and implementing MOPS.
• Collaborated with engineers and data team to ensure equipment circuits were properly designed from DSLAMS through transport to BNG.

Network Analyst

Confidential

Responsibilities:

• Delivered new DSL support equipment and functionality of Windstream network.
• Worked with on-site technician and design engineers to test, turn up, identify, and repair faulty network configuration issues for nationwide network.
• Tested and turned up Calix E7 and E5 and ADTRAN TA5000, TA3000, and TA1200 DSLAMs for increased capacity of Windstream nationwide network.
• Turned up New Calix E7 and E5 via command line and GUI interface. Added AMP cards and GigE cards and created virtual router and virtual bridge for Ethernet connectivity.
• Converted existing Calix E7 and E5 from ATM to Gigabit Ethernet with connectivity established by field tech with dial-up modem/remote access.
• Alarm tested Calix via RAP card with Netcool alarm system.
• Reviewed engineering notes to determine configuring of new DSLAM, card adds, and conversion from ATM to Ethernet via MOP/management move for increased network capacity.
• Used scripting to configure and tag switch router interfaces with VLANs and L2-L3 IP addressing.
• Carried out network mapping, issue debugging, and traffic analysis of Windstream data network—specifically Cisco 7606, 7609, 3400, and 10K/7200; Juniper M20, M10i, and MX960; and Alcatel 7450, 7750, and 6850 switches and routers—in nationwide network Windstream ISP.
• Assist other Engineering teams with onsite and remote commissioning of CDMA/LTE RAN equipment.
• Provide guidance to customers on integrating, commissioning and providing onsite support during network cross over for new markets.
• Support Field Engineers with parameters changes and clearing alarms.
• Conduct moderately-complex and detailed engineering, analytical, functional and mathematical simulation analysis for the Commissioning team.
• Provide timely feedback on process/procedural improvements and operational inefficiencies.
• Complete tasks required to maintain service levels and availability of all site features and functions.
• Act as the customer interface and gather technical requirements.
• Use Wireless Network and Mobile Interworking (Core, BSC, RAN, or IP) network elements.
• Gather and analyze data from multiple sources. Prepare spreadsheets, charts, graphs and tables of information.
• Plan and prioritize multiple work assignments.

Confidential, Little Rock, Arkansas

Warehouse Technician

Responsibilities:

• Entered customer's orders to include controlled narcotic meeting DEA regulations.
• Updated product and order recon (inventory).
• Customized packaging and shipping of customer's product.

Confidential, North Carolina

Contractor/Trainer

Responsibilities:

• Trained 15+ operators on setting up, operating, and troubleshooting of complex machinery.
• Helped to implement safety and preventive maintenance program in a highly dangerous environment.
• Assisted with initial start-up and troubleshooting of production line as well as suggested process improvements.
• Gave positive feedback and recommendations to management on equipment and employees.
• Ensured proper training on safe methods for all operators to better perform work. Monitored plant performance, confronted unsafe acts and conditions, and provided positive reinforcement.
• Coordinated troubleshooting efforts to resolve quality and process problems, implementing appropriate resources to make run-versus-fix decisions.
• Utilized plant resources effectively to optimize production results and minimize cost.
• Provided feedback to team members to address performance issues.
• Coached team members to two years of no recordable accidents/injuries, a plant-wide record.
• Consistently averaged run-time efficiencies (RTEs), often bypassing company goals and averaging in mid-80s to lower-90s.
• Consistently commended for quality, accuracy, and run speed goals.