SUMMARY

• Motivated and innovating IT Systems Engineer focused on virtualization technologies and automation solutions.
• 16+ years of overall technical experience and 5+ years of experience implementing automated solutions, with nearly a decade of experience in the Federal space.
• Keen adaptability, thriving in a fast - paced environment while managing multiple tasks/projects concurrently.
• Proven track record of providing innovative solutions for virtualized computing environments, streamlining workflows and automating tasks.
• End-to-end knowledge of large and small enterprise computing environments with a commitment to thorough documentation of all implemented solutions.
• Complete remediation of the Active Directory domain and Group Policy for the Office of Science, as well as resolved several critical infrastructure issues that were causing extreme user productivity issues
• Developed several custom, menu-driven PowerShell ‘applications’ to automate and standardize VMware & server tasks to reduce manual overhead/man hours, minimize errors, prevent configuration drift and increase efficiency
• Automation of workflows for VMware, Citrix, operating systems hardening, server deployments, monthly maintenance, common admin tasks and queries through PowerShell/PowerCLI for multiple federal customers
• Design, development and deployment of 86 server, multi-site Citrix 6.5 XenApp system for U.S. NRC
• Virtualization (VMware & Citrix) systems development, deployment and management for multiple organizations
• Part of vCloud design and deployment team for NRC; 2+ year effort to virtualize and modernize their datacenter
• Played a key role in the development, implementation & testing of incident mgmt. systems for multiple customers
• Refined, documented and implemented server lifecycle guides, combining govt. policies with ITIL best practices
• Developed Knowledge Management solutions for Dept. of Energy and Dept. of Justice
• Created training and employee development programs for both Dept. of Justice and Dept. of Energy service teams

PROFESSIONAL EXPERIENCE

Confidential

Senior Systems Engineer

Responsibilities:

• Full end-to-end revamping of workstation, user, security hardening and configuration Group Policy, correcting massive configuration drift and greatly improving the end-user desktop experience for the entire organization
• Complete remediation of the Active Directory domain and Group Policy for the Office of Science, as well as resolved several critical infrastructure issues that were causing extreme user productivity issues
• Implemented automated reporting solutions for VMware, Windows operating systems and Active Directory
• Resolved critical, long-standing infrastructure issues that were negatively impacting user productivity: resolved hybrid DNS registration problems, file share access slowness problems & improved end-user workstation security compliance by reducing available attack vectors
• Developed the next generation Windows operating systems (Server 2016 & Windows 10) from image development to security hardening, baseline configurations, workflows and deployments
• Created customer PowerShell tool to manage VMware hypervisor functions, deploy & configure servers, manage server snapshots, install roles & features, domain join servers, run VMTools reports, upgrade VMTools & more
• Automated manual tasks through implementation of PowerShell scripts
• Collaborated with other Engineering team members to deploy several facets of Office365 and migrate several servers to an Azure cloud tenant (Exchange, Lync, SharePoint)
• Collaboration with many different teams within the IT infrastructure to provide solutions to complex issues

Confidential

Virtualization Administrator/Engineer

Responsibilities:

• VMware cluster (ESXi5.5& 5.1, 4.5) environment design, build, configuration, management and maintenance
• Part of vCloud deployment team; built large blade server cluster, migrated server environment (P-to-V, V-to-V), deployed and configured all vCloud modules (Orchestrator, SRM, Operations Manager, vCAC, vCOPS)
• Citrix Farm management (XenApp 6.5 &4.5), server maintenance, troubleshooting, analytics and development
• Citrix platform upgrade (4.5 to 6.5) planning, design, engineering, project management, testing, implementation, configuration, development and user data migration
• Special systems projects engineering, design, implementation & documenting (VMware, Citrix XenApp 6.5 & more)
• Active Directory management - user rights assignments, share monitoring, group policy engineering
• Systems process engineering and workflow design
• Server operating system baseline builds, hardening and group policy management
• Troubleshooting and maintenance for all mission critical IT systems
• Automation for routine tasks through PowerShell, PowerCLI scripts (reboot cycles, server maintenance etc)

Confidential

Systems Administrator

Responsibilities:

• Active Directory management - user rights assignments, share monitoring, group policies &user account mgmt
• Management of networking systems including Cisco routers, switches and Taclanes on a closed loop network
• Management of daily backup and data tape library utilizing Symantec Back-Up Exec 2010
• Print server management utilizing several management tools as well as Digital Sender management (HP DSS)
• All aspects of server management (primarily Windows based systems) utilizing all platforms
• Setup and maintenance of virtual server farms utilizing VMwareESXi 4 & 5 as well baseline development
• Setup and maintenance of Wyse thin clients and user configuration settings
• Network monitoring of secure tunnel circuits to remote sites and hybrid circuits utilizing many tools
• Developed knowledge management solution on a wiki platform
• Created training program and related training materials to acclimate new hires
• Citrix server farm administration and services management (application and server maintenance)

Confidential

Support Specialist

Responsibilities:

• Active Directory management - user rights assignments, share monitoring, group policies & user account mgmt
• Print server management in very large enterprise network across multiple physical locations and domains
• Pilot testing of Sun Microsystems Sun Ray Server and Wyse Solutions thin clients
• Managed RSA Secure ID user accounts and coordinated deployment of RSA tokens
• Management of day to day operations and projects for the ESC Support Center (managed a team of 18 people)
• Development, implementation and testing of Service Desk tools, software and knowledge management wiki
• Coordinated problem management and IT related notifications for DOECOE customers related to outages etc
• Microsoft patch management and application deployment and maintenance

Confidential

Tech Support Specialist & Sales Representative

Responsibilities:

• Created and refined all procedures and work-flow processes for new position to facilitate company expansion
• Highly efficient in solving customer issues with a low percentage of escalations and consistently met call quotas
• Ethical, responsible recommendation and sale of company products to customers.
• Gained intimate knowledge of Windows and Linux hosting platforms, HTML programs, website publishing and domain name regulations
• Technical support and sales of all Confidential products and platforms
• Customer support including basic to advanced issues, product sales, hosting account and domain issues