Network Support Technician Resume

PROFESSIONAL EXPERIENCE

Confidential

Network Support Technician

Responsibilities:

Assisted with regular weekend patch support for Cisco ASA Firewall, Meraki devices, Cisco AP’s, Cisco router traffic monitoring and server maintenance
AD administration including password resets, new user creation, workstation migration/clean up, group policy creation
Performed Avaya IP phone administration assigning new phone numbers and monitoring voicemail storage
Office 365 and Exchange administration supporting on/off - boarding for new and existing employees, Mailbox delegation/permissions, Group sharing and creation, assigning and purchasing product keys
Supported all Office 365 apps including Skype for Business and Teams
Supported End-users both locally and via phone for all allocated locations and partners

Confidential, GA

Technical Project Coordinator

Responsibilities:

Shared relevant documentation and reports with project teams maintaining a close play by play with all involved contacts and provided information and regular support to stakeholders
Primary point of contact for various working groups while developing in-depth understanding of project scope and particulars (timeframes, financials, outcomes)
Ensured resources and equipment are always available
Administered formal escalation and review processes along company standards
Provided support to project managers and business leaders when requested
Headed thorough project documentation, created/reviewed and improved reports
Maintained knowledge of industry best practice from an agile point of view

Confidential, GA

IT Operations Specialist

Responsibilities:

Direct support for Operations, On-site Directors and Management both local and traveling
Maintained daily performance of computer systems and servers such as (VMWare, Honeywell/Intermec RF scanners, AvalancheSE, Windows troubleshooting, Raspberry PI installation and Building, Office365/Exchange Admin, Active Directory, etc.)
Worked in conjunction with HR as primary contact for all on/off-boarding projects, setting up new and existing employees with account permissions for various internal systems and time-clock
Installed, modified, and repaired computer hardware and software
Printer Maintenance and Installation for HP and Zebra Printers
Network troubleshooting and weekend patch maintenance (MDT Servers, Aruba AP's, SQL Server Database, Assembly Lines)
Supported 500+ users over all allocated locations both locally and via phone

Confidential, Atlanta, GA

Helpdesk/QSR technician

Responsibilities:

Provided first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to next level support
Followed up with customers, provide feedback and see problems through to resolution
Utilized excellent customer service skills, and exceed expectations
Supported all staff from Popeyes, Arby’s, Stevie B’s, Chick-Fil-A and Burger King
Provided support for troubleshooting all POS systems, DMB’s and Drive-Thru systems
Ensured proper recording, documentation and closure

Confidential, Atlanta, GA

Desktop Support / Refresh Technician

Responsibilities:

Responded to help desk calls and/or remedy (ticketing) cases determining problem and coordinating solutions
Documented and log all activities as required, will coordinate solutions as requested; escalate and notify management and customers as appropriate
Coordinated and perform installation of end-user hardware in conjunction with analysts and vendors
Supported desktop hardware, operating environment including but not limited to: printers, Blackberries, end-user software application, voice data connections and network operating systems
Managed customer relations and handle customers with service orientation