Systems Administrator Resume Inglewood CA - Hire IT People

SUMMARY

IT Professional with over 6 years of experience. Result driven and high level of expertise in various types of hardware and software, including both cloud and on - premise technologies.
Managed projects from design, to implementation and all the way through post-production support.
Expertise in Microsoft Server (all versions), Active Directory, DNS, DHCP, GPO, Microsoft Desktops (all versions), Remote Desktop, Virtual Server technologies (Hyper-V and VMware ESX).

PROFESSIONAL EXPERIENCE

Confidential, Inglewood CA

Systems Administrator

Responsibilities:

Planned, implemented, and maintained a Windows domain based infrastructure
Created online documentation to help employees resolve day to day issues
Provided company-wide desktop and remote help desk support
Implemented new security protocols using Group Policy
Training Level 1 and level 2 helpdesk
Acted as an escalation point for troubleshooting network/systems issues; leaving internal and external customers satisfied with timely resolutions and great communication.

Confidential, Torrance CA

Systems Administrator

Responsibilities:

Troubleshot computers over the phone with customer and technicians
Installation of software patches for computers.
Conducted installations, maintenance, repairs
Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.
Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users